To measure the performance of its global distribution pipeline, the Department of Defense (DOD) has established three metrics: (1) logistics response time-number of days between the time a customer submits an order and receives it, (2) customer wait time-number of days between the time a maintenance unit, a subset of customers, submits an order and receives it, and (3) time-definite delivery-a measure of the probability that a customer will receive an order within an established logistics response time. However, these metrics do not provide decision makers with a complete representation of performance across the entire global distribution pipeline. This book assesses the extent to which DOD has established metrics for its distribution performance; is able to accurately measure its performance against distribution standards; and has taken actions to identify causes and develop solutions for any gaps in distribution. Furthermore, the book reviews the extent to which DOD has developed and implemented corrective action plans that address challenges in the three focus areas; an effective program for monitoring and validating the effectiveness and sustainability of supply chain management corrective actions; and an ability to demonstrate supply chain management progress.
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