Digital Disruption in Hospitality, AI and Emerging Technologies: A Roadmap to Personalized Experiences, Enhanced Operations and Revenue Growth offers a visionary exploration of the transformative power of artificial intelligence and cutting-edge innovations in the hospitality and tourism industry. From AI-powered travel apps and mixed reality immersion to blockchain-enhanced customer trust, this comprehensive guide unveils how technology is revolutionizing every aspect of the guest journey. Readers will discover how digital transformation is reshaping the foundations of hospitality, with in-depth analyses of AI applications in human resource management, digital advertising, and financial inclusion.
Drawing on case studies and practical applications, this book provides a clear roadmap for leveraging technology to create personalized experiences, streamline operations, and drive revenue growth. It delves into crucial topics such as data-driven customization, contactless food ordering systems, and the impact of Gen AI on workforce dynamics in growing tourism sectors. Whether the readers are a seasoned hospitality executive, a tech entrepreneur looking to disrupt the travel sector, or a professional seeking to understand the future of the industry, this book equips the readers with the knowledge and strategies to thrive in the digital age.
A visionary exploration of the transformative power of artificial intelligence and cutting-edge innovations in the hospitality and tourism industry. This comprehensive guide unveils how technology is revolutionizing every aspect of the guest journey.
Theme 1: AI Revolution in Hospitality and Tourism
Chapter
1. Artificial Intelligence: Applications and Implications for
Hospitality, Travel and Tourism; Amrita Baid More and Arpan Shrivastava
Chapter
2. Artificial Intelligence-Powered Travel Apps with Mixed Reality
Immersion; Sandhya H. and Bindi Varghese
Chapter
3. AI and IoT Applications in the Hospitality Industry: A Study of
Their Potential in Transforming Indian Online Travel Market by 2030; Vishal
Jain and Archan Mitra
Chapter
4. AI Era in Hospitality: The New Frontier in Guest Satisfaction and
Operations; Geetha Manoharan and Sunitha Purushottam Ashtikar
Chapter
5. From Check-In to Check-Out: AI Innovations in the Hospitality
Sector; Mahalakshmi S. and Bharath H.
Theme 2: Digital Transformation and Innovation
Chapter
6. Leveraging AI in Human Resource Management (HRM) Practices For
Hospitality Sector: Issues And Challenges; Abhishek Kumar Pandey, Parag
Shukla, Pooja Sharma, and Pankaj Tripathi
Chapter
7. Exploring the Role of Artificial Intelligence in Digital
Advertising; C. Vijai
Chapter
8. Leveraging Social Media for B2B IT Companies: Strategies and
Challenges for hospitality; Pushan Kumar Dutta, Dhanashri Sanadkumar Havale,
and Pravin Chavan
Chapter
9. Digital Transformation in Hospitality; Partha Pratim Chakraborty
Chapter
10. Embracing Digital Transformation in Hospitality: Innovations,
Challenges, and Opportunities with Case Studies; Debosree Ghosh and Siddhanta
Chatterjee
Theme 3: Economic Impact and Customer Experience
Chapter
11. Nexus of Artificial Intelligence on Financial Inclusion and
Economic Development in India; Deepali Rani Sahoo and Khushi Bansal
Chapter
12. Customer Trust and Blockchain: Building Confidence through
Personalized Experiences; C. Vijai
Chapter
13. Systemization of Contactless Food Ordering and Payment; Geetha
Manoharan and Sunitha Purushottam Ashtikar
Park Thaichon, Associate Professor of Marketing at the University of Southern Queensland, and an Adjunct Associate Professor of Marketing at the Griffith Asia Institute, Griffith University, Australia.
Pushan Kumar Dutta, Associate Professor at Amity University Kolkata, West Bengal, India.
A. K. Haghi, Research Associate, University of Coimbra, Portugal.
Soumi Dutta, Associate Professor at Sister Nivedita University, West Bengal, India.
