Digital Disruption in Hospitality, Sustainable Hospitality: A Global Perspective on People, Planet, and Profit offers a revolutionary insight into the future of tourism and hospitality. This groundbreaking work explores the delicate balance between cutting-edge technology and ethical responsibility in one of the world's largest industries.
From the bustling streets of India to the serene eco-resorts of Karnataka, this book takes readers on a global journey through the transformative power of digital innovation in hospitality. Discover how social media is reshaping tourist decisions, how blockchain is personalizing guest experiences, and why the metaverse could be the next frontier for luxury travel. But this isn't just about profit it's about purpose.
Delve into crucial discussions on sustainable culinary tourism in Bangladesh, the impact of fintech on customer loyalty, and the potential of telemedicine in addressing social health challenges. Whether the readers are a hospitality professional, policymaker, or conscious traveler, this book provides the insights and strategies needed to navigate the complex landscape of modern tourism. Join us in reimagining an industry where innovation drives success, sustainability ensures longevity, and every stakeholder - from guests to local communities - thrives. The future of hospitality is here, and it's sustainable.
A revolutionary insight into the future of tourism and hospitality. This groundbreaking work explores the delicate balance between cutting-edge technology and ethical responsibility in one of the world's largest industries.
Theme 1: Digital Innovation and Customer Experience in Hospitality
Chapter
1. Social Media and Tourist Decision Making: A Socio-Demographical
Exploration of India using PLS-MGA; Shruti Gulati and Suneel Kumar
Chapter
2. Enhancing Guest Experience with Data Driven Customization: Path to
Customer Loyalty; Narendra Kumar and Samarth Sharma
Chapter
3. Exploring the Nexus of Metaverse and Luxury Hospitality: Unveiling
Opportunities for Future Inquiry in the Digital Disruption Era; Bhupinder
Singh, Pushan Kumar Dutta, and Christian Kaunert
Chapter
4. Impact of Digitization on Food Delivery; Nishi Malhotra
Chapter
5. Analysing Fintech Payment Services' Impact on Customer Loyalty in
Hospitality: The Mediating Role of Satisfaction; Amit Kumar, Abhishek
Chowdhary, and Zohreh Jahanpanah
Chapter
6. Revolutionizing Hospitality: Leveraging Blockchain and Digital
Disruption for Personalized Customer Experiences; Naboshree Bhattacharya,
Divya Bansal, and Indrajit Ghosal
Theme 2: Sustainable Development and Responsible Tourism
Chapter
7. Encouraging Innovative and Responsible Tourism through Digital
Advancement; Mohammad Badruddoza Talukder, Nasir Mia, Yeamin Masum, Firoj
Kabir, and Sanjeev Kumar
Chapter
8. Implication of Big Data in Hospitality with Special Reference to
Eco Resorts in Karnataka; Shivi Khanna, Tulasi B, Nagarjuna G, and Bidisha
Sarkar
Chapter
9. Entrepreneurship and Business Culture in Rural Area; A K Naren, A
Kathirvel, and N Saravanan
Chapter
10. Converging Realms of Social Health, Domestic Workers and
Telemedicine Landscape: Challenges and Prospects; Harendra Kumar, Aswathy V
K, and Sanjeev Kumar
Chapter
11. Collaborative Partnership for Sustainable Development of Culinary
Tourism in Bangladesh; Mohammad Badruddoza Talukder, Kamarun Muhsina, and
Sanjeev Kumar
Theme 3: Economic Growth and Regional Perspectives in Hospitality
Chapter
12. An Empirical Study to Analyze Factors Influencing Customer
satisfaction in Chinese Budget Hotels; Ruth Sabina Francis, Sumitha
Anantharajah, Sarthak Sengupta, Amrik Singh, and Manimekalai Jambulingam
Chapter
13. Trailblazing Leadership: Fostering Innovation in the Asian
Market; Syriac Nellikunnel Devasia and Soney Haris
Chapter
14. A Critical Review in Building Trust in Financial Services and
Management in the Digital Era: Implications and Opportunities for Decision
Making; Enkeleda Lulaj, Desi Tahiraj, Abdul Talib Bon, and Donjeta Lulaj
Chapter
15. Gastronomy Tourism: A Study of Tourist Satisfaction and their
Revisit Intention; Akash Datta, Sanjeev Kumar, and Dinesh Kumar
Park Thaichon, Associate Professor of Marketing at the University of Southern Queensland, and an Adjunct Associate Professor of Marketing at the Griffith Asia Institute, Griffith University, Australia.
Pushan Kumar Dutta, Associate Professor at Amity University Kolkata, West Bengal, India.
A. K. Haghi, Research Associate, University of Coimbra, Portugal.
Soumi Dutta, Associate Professor at Sister Nivedita University, West Bengal, India.
