Atjaunināt sīkdatņu piekrišanu

E-grāmata: Digital Government at Work: A Social Informatics Perspective [Oxford Scholarship Online E-books]

(Director, Centre for Knowledge, Innovation, Technology, and Enterprise), Introduction by (, Centre for Knowledge, Innovation, Technology and Enterprise, University of Newcastle upo), (Distinguished Professor of Management, Monash University, Australia)
  • Formāts: 234 pages
  • Izdošanas datums: 04-Jul-2013
  • Izdevniecība: Oxford University Press
  • ISBN-13: 9780199557721
Citas grāmatas par šo tēmu:
  • Oxford Scholarship Online E-books
  • Cena pašlaik nav zināma
Digital Government at Work: A Social Informatics PerspectivePalielināt
  • Formāts: 234 pages
  • Izdošanas datums: 04-Jul-2013
  • Izdevniecība: Oxford University Press
  • ISBN-13: 9780199557721
Citas grāmatas par šo tēmu:
Wiley OnlineMore info about Oxford Scholarship Online e-books
Rokasgrāmatas mājas lapa: http://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199557721.001.0001/acprof-9780199557721
Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy.

In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the 'inside' of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government.

Experiences in areas such as health and social care are used to illustrate the dangers of 'over-integration' when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new 'architectural discourse' to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution
List of Tables
xvii
List of Figures
xix
List of Boxes
xxi
Abbreviations xxiii
Introduction 1(12)
Mrs Cannybody's Dilemma
1(1)
Digital Technology in Public Services
2(3)
The Digital Government Phenomenon
5(3)
Digital Government: A Social Informatics Perspective
8(2)
Research Focus and Book Outline
10(3)
1 Digital Government and Public Service Innovation
13(18)
Introduction
13(1)
What is `Digital Government'?
13(5)
The Transformation Agenda: The UK in Comparative Perspective
18(8)
Digital Government in Global Perspective
26(1)
The Nature of Innovation in Public Services
27(3)
Conclusion
30(1)
2 A Social Informatics Perspective
31(21)
Introduction
31(1)
Why a Social Informatics Perspective?
31(2)
The Three Dimensions of Digital Government
33(1)
One-Dimensional Views
33(6)
Two-Dimensional Views
39(3)
Beyond One- and Two-Dimensional Views
42(1)
Three-Dimensional Views
43(4)
Designers and Users
47(3)
Conclusion
50(2)
3 Integration: Towards the Virtual Agency?
52(18)
Introduction
52(1)
The Virtual Agency?
53(2)
Integration and Information Systems
55(3)
The `Integration Dilemma' in Public Services
58(2)
Information Systems and Care Service Integration
60(6)
Over-Integration and Under-Federalization
66(3)
Conclusion
69(1)
4 Joining up Children's Services and Health
70(22)
Introduction
70(1)
What is Joined-up Government?
71(2)
Joining up Services for Children
73(6)
Joining up Health Care: e-Health
79(7)
National Databases or Local Publication Spaces?
86(5)
Conclusion
91(1)
5 Identity, Governance, and the Citizen as `Customer'
92(21)
Introduction
92(1)
Identity Management, Governance, and Information
92(6)
Smart Cards
98(8)
From Citizens to `Consumers': CRM
106(5)
Conclusion
111(2)
6 On-Line on the Front Line: FAME
113(19)
Introduction
113(1)
Street-Level Bureaucrats and Digital Government
113(5)
Digital Local Government in England
118(2)
The National Programme and FAME
120(4)
Enacting FAME
124(4)
Beyond Institutional and Agency Views
128(3)
Conclusion
131(1)
7 Co-Production and Tele-Care for Older People
132(22)
Introduction
132(1)
Co-Production and Public Service Innovation
132(2)
Tele-Care for Older People: Social and Policy Context
134(4)
An Over-Integrated Model of Tele-Care for Older People?
138(4)
The OLDES `Digital Experiment'
142(10)
Conclusion
152(2)
8 Making Digital Government Work
154(17)
Introduction
154(1)
Digital Government and the Rules of Virtuality
154(3)
The Social Informatics Insight
157(5)
The Future Evolution of Digital Government
162(5)
Mrs Cannybody's Dilemma Revisited
167(3)
Conclusion: The Puzzle with no Picture on the Box
170(1)
Methodological Appendix
171(6)
The Projects and Participants
171(2)
Research Design and Methods
173(4)
References 177(22)
Name Index 199(4)
General Index 203
Professor Ian McLoughlin is Distinguished Professor of Management and Head of the Department of Management at Monash University in Melbourne, Australia. Prior to this he was Director of the Newcastle University Business School at the University of Newcastle Upon Tyne (UK). He co-founded and directed the Newcastle Centre for Social and Business Informatics which later became University Centre for Knowledge Innovation Technology and Enterprise (KITE) - where he is now a Visiting Professor. His research interests lie in the broad area of technological and organizational change and the management of innovation. He has published widely in leading international academic journals and is author or co-author of eleven books.

Dr Rob Wilson is a senior lecturer in Information Systems at Newcastle University Business School (NUBS) and Director of the University Centre for Knowledge Innovation Technology and Enterprise (KITE). He has extensive experience working on and leading public sector information system development and implementation projects. His research interests are in public service innovation and the role that information and information systems play in organizational change and inter-organizational working. He has lectured and published widely on information systems in the public sector.
Permanent link: https://www.kriso.lv/db/9780199557721_pe.html
Keywords: