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1 | (4) |
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5 | (6) |
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2.1 Government and Utilities |
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5 | (1) |
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5 | (1) |
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6 | (1) |
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6 | (1) |
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6 | (1) |
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2.6 Ordering and Delivery |
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7 | (1) |
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7 | (1) |
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8 | (1) |
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8 | (1) |
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8 | (1) |
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9 | (1) |
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9 | (2) |
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11 | (12) |
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11 | (1) |
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11 | (1) |
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12 | (1) |
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3.4 Communications and Control Networks Hardware |
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13 | (1) |
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3.5 Operating System Software |
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14 | (1) |
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3.6 Programming Languages |
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14 | (1) |
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3.7 Database Management Systems |
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14 | (1) |
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14 | (1) |
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15 | (1) |
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3.10 Digital Process Control |
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15 | (1) |
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3.11 Enterprise Applications |
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15 | (1) |
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3.12 Individual Productivity Software |
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16 | (1) |
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3.13 Office, Home, Factory Automation |
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16 | (1) |
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3.14 World Wide Web, E-Commerce |
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17 | (1) |
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17 | (1) |
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18 | (1) |
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18 | (1) |
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3.18 Related Technologies |
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18 | (1) |
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19 | (1) |
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19 | (1) |
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19 | (1) |
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20 | (1) |
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3.23 Big Data and Analytics |
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20 | (1) |
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20 | (1) |
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21 | (1) |
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21 | (1) |
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22 | (1) |
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23 | (6) |
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4.1 Customer View of Digital Transformation |
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23 | (1) |
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4.2 Examples of Definitions |
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23 | (1) |
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24 | (1) |
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4.4 Types of Digital Transformation |
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25 | (2) |
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4.4.1 Digital Transformation of Computer Hardware |
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25 | (1) |
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4.4.2 Digital Transformation of Software |
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25 | (1) |
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4.4.3 Digital Transformation of Communication |
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26 | (1) |
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4.4.4 Digital Transformation of Commerce |
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26 | (1) |
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4.4.5 Digital Transformation of Relationships |
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26 | (1) |
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4.4.6 Digital Transformation of Products |
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26 | (1) |
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4.4.7 Digital Transformation of Humans |
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26 | (1) |
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4.4.8 Digital Transformation of Society |
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27 | (1) |
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4.4.9 Digital Transformation of Industry |
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27 | (1) |
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4.5 Definition of Digital Transformation in Industry |
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27 | (2) |
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29 | (8) |
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29 | (1) |
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30 | (1) |
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30 | (1) |
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30 | (1) |
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31 | (1) |
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5.6 Supply Chain Management |
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31 | (1) |
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5.7 Customer Relationship Management |
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31 | (1) |
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5.8 Product Lifecycle Management |
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31 | (1) |
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5.9 Industry-Specific Processes |
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32 | (1) |
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5.10 Mapping the Processes |
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32 | (1) |
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33 | (1) |
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5.12 Importance of Mapping |
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34 | (1) |
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34 | (1) |
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35 | (1) |
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35 | (2) |
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6 Digital Transformation at Springfield Council |
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37 | (6) |
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37 | (1) |
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37 | (1) |
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37 | (1) |
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38 | (1) |
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39 | (4) |
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7 DT at Springfield State University Institute |
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43 | (10) |
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43 | (1) |
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43 | (3) |
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46 | (1) |
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7.4 IT Staff Dissatisfaction |
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47 | (1) |
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7.5 Digital Transformation Strategy |
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48 | (1) |
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49 | (1) |
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49 | (1) |
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50 | (1) |
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51 | (1) |
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51 | (2) |
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8 Digital Transformation at an Art Collective |
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53 | (4) |
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53 | (1) |
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53 | (1) |
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53 | (1) |
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54 | (3) |
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9 DT at a Passenger Transport Company |
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57 | (4) |
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57 | (1) |
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57 | (2) |
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59 | (1) |
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59 | (1) |
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59 | (2) |
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10 Digital Transformation at a Hospital |
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61 | (6) |
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61 | (1) |
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61 | (1) |
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10.3 Digital Transformation |
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62 | (1) |
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10.4 Digital Transformation Opportunities |
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63 | (1) |
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64 | (1) |
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65 | (2) |
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11 Digital Transformation at a Bank |
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67 | (6) |
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67 | (1) |
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67 | (1) |
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68 | (1) |
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69 | (1) |
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69 | (1) |
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11.6 A Changing Environment |
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70 | (1) |
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71 | (1) |
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71 | (2) |
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12 Digital Transformation of a Retail Store |
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73 | (6) |
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73 | (1) |
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73 | (1) |
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12.3 Many New Technologies |
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74 | (1) |
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12.4 Many Questions Raised |
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75 | (1) |
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75 | (1) |
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75 | (1) |
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76 | (1) |
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76 | (3) |
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13 Digital Transformation of Springfield Police Force |
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79 | (6) |
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79 | (1) |
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13.2 Self-Service Police Portal |
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79 | (1) |
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13.3 Integrated Regional/National Policing |
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80 | (1) |
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13.4 High-Tech Connected Frontline Policing |
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80 | (1) |
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13.5 Collaborative Community Policing |
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81 | (1) |
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13.6 Police Real-Time Online Picture (PROP) |
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81 | (1) |
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81 | (1) |
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82 | (1) |
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13.9 Predictive Resourcing and Scheduling Analytics |
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82 | (1) |
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13.10 Deterrence and Investigation Analytics |
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82 | (1) |
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83 | (2) |
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14 Digital Transformation of Springfield Regional Airport |
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85 | (6) |
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85 | (1) |
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14.2 Reasons for Our Digital Transformation Program |
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85 | (1) |
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14.3 Our Airport Processes |
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86 | (1) |
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14.4 New Digital Technologies |
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87 | (1) |
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14.5 Digital Transformation |
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87 | (1) |
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87 | (1) |
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14.7 Passenger Experience Improvement |
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87 | (1) |
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14.8 Optimised Scheduling |
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88 | (1) |
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14.9 Smart Facility and Equipment Management |
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88 | (1) |
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14.10 Digital Air Traffic Control |
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89 | (1) |
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14.11 Rules for Digital Transformation |
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89 | (2) |
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15 Digital Transformation of Springfield FC |
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91 | (6) |
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91 | (1) |
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15.2 Omni-channel Multi-service |
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91 | (2) |
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15.3 Multiple Revenue Streams |
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93 | (1) |
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15.4 Fans as Profiled Consumers |
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93 | (1) |
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94 | (1) |
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94 | (1) |
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15.7 In-Stadium Experience |
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94 | (1) |
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95 | (1) |
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95 | (2) |
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16 Digital Transformation of TCBMC |
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97 | (10) |
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97 | (1) |
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98 | (1) |
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16.3 Industrial Internet of Things |
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99 | (1) |
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16.4 Intelligent Automated Factory |
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100 | (1) |
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16.5 Connected, Integrated Factory |
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100 | (1) |
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100 | (1) |
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16.7 Augmented Reality Factory |
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101 | (1) |
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101 | (1) |
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101 | (1) |
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16.10 Adaptable, Flexible Factory |
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102 | (1) |
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16.11 Secure Protected Factory |
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102 | (1) |
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16.12 AI-Augmented Factory |
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102 | (1) |
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16.13 Advanced Manufacturing Factory |
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102 | (1) |
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16.14 New Business Processes |
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102 | (1) |
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16.15 Skill Gap and Training |
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103 | (1) |
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16.16 Digital Transformation Team Report |
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103 | (1) |
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104 | (1) |
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16.18 The CFO Presents PLM |
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104 | (1) |
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105 | (2) |
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17 Select Digital Technology |
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107 | (8) |
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107 | (1) |
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107 | (1) |
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17.1.2 Digital Technologies |
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107 | (1) |
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17.1.3 Business Processes and Activities |
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108 | (1) |
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17.2 Difference Organisation, Different Case |
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108 | (5) |
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17.2.1 Different Activities, Different Resources |
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108 | (1) |
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17.2.2 Different Current Situations |
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108 | (1) |
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17.2.3 Different IS Maturity |
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108 | (1) |
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17.2.4 Different IS Strategies |
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109 | (1) |
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17.2.5 Different Objectives |
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109 | (1) |
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17.2.6 Different Viewpoints |
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109 | (1) |
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109 | (1) |
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17.2.8 Different Knowledge Levels |
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109 | (1) |
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17.2.9 Different Levels of Involvement |
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110 | (1) |
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17.2.10 Different Levels of Detail |
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110 | (1) |
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17.2.11 Different Financial Situations |
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110 | (1) |
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17.2.12 Different Business Strategies |
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110 | (1) |
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17.2.13 Different IS Roles |
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110 | (1) |
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17.2.14 Different Benefits to Achieve |
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111 | (1) |
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17.2.15 Different Positions on the Journey |
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111 | (1) |
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17.2.16 Different Approaches (1) |
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111 | (1) |
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17.2.17 Different Approaches (2) |
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111 | (1) |
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17.2.18 Different Approaches (3) |
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111 | (1) |
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17.2.19 Different Approaches (4) |
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112 | (1) |
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17.2.20 Different Team Structures |
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112 | (1) |
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17.2.21 Different Affected Areas |
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112 | (1) |
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17.2.22 Different Technologies Selected |
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112 | (1) |
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17.3 Need for an Organisation-Specific DT Approach |
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113 | (1) |
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17.4 Need for a Digital Transformation Program |
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113 | (1) |
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17.5 Digital Technology Selection |
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113 | (2) |
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115 | (6) |
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115 | (1) |
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18.2 Importance of a Project Management Approach |
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115 | (1) |
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116 | (1) |
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18.4 Project Schedule, Program Schedule |
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117 | (1) |
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18.5 Risk of Program Failure |
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117 | (1) |
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18.6 Types of Program Failure |
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118 | (1) |
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118 | (1) |
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119 | (1) |
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119 | (1) |
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120 | (1) |
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19 Involve Your Executives |
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121 | (6) |
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19.1 Reasons for Involving Executives |
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121 | (1) |
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19.2 Early Involvement and a Long Haul |
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121 | (1) |
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122 | (3) |
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19.3.1 Maintain Awareness, Provide Vision |
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122 | (1) |
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19.3.2 Set Objectives and Values |
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122 | (1) |
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19.3.3 Oversee Governance |
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123 | (1) |
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123 | (1) |
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19.3.5 Represent and Communicate |
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123 | (1) |
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19.3.6 Ask Questions, Give Answers |
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123 | (1) |
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19.3.7 Identify and Develop Leaders |
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124 | (1) |
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19.3.8 Monitor Progress, Measure Outcomes |
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124 | (1) |
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19.3.9 Take Decisions and Corresponding Action |
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124 | (1) |
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19.3.10 Hold Accountable and Provide Recognition |
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124 | (1) |
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19.4 Key Executive Activities |
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125 | (1) |
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126 | (1) |
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127 | (4) |
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20.1 Objectives of the Digital Transformation Program |
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127 | (1) |
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20.2 Executive Involvement in Setting Objectives |
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127 | (1) |
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20.3 Reasons for Setting Objectives |
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128 | (1) |
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20.4 Characteristics of Objectives |
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128 | (1) |
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20.5 Different Organisation, Different Program |
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129 | (1) |
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20.6 Different Organisations, Different Objectives |
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129 | (1) |
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20.7 Example of Objectives |
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129 | (1) |
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130 | (1) |
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131 | (6) |
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21.1 A Digital Transformation Vision |
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131 | (1) |
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21.2 Need for a DT Vision |
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132 | (1) |
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21.3 Reasons for a DT Vision |
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132 | (1) |
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21.4 Characteristics of a DT Vision |
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133 | (1) |
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21.5 Documenting the DT Vision |
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134 | (1) |
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21.6 Position of a DT Vision |
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134 | (1) |
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21.7 Executive Involvement with the DT Vision |
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135 | (1) |
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135 | (2) |
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22 Prepare the Governance |
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137 | (6) |
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22.1 The Program's Governance |
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137 | (1) |
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137 | (1) |
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138 | (1) |
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22.4 Digital Transformation Program Sponsor |
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138 | (1) |
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22.5 DT Program Steering Committee |
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139 | (1) |
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139 | (1) |
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22.7 Program Team, Program Team Member |
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140 | (1) |
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22.8 Subject Matter Expert |
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141 | (1) |
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141 | (1) |
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142 | (1) |
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143 | (6) |
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23.1 Implementation Strategy |
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143 | (1) |
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143 | (1) |
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23.3 Characteristics of Strategies |
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144 | (1) |
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23.4 Reasons for a Good Strategy |
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145 | (1) |
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23.5 Executive Involvement in Strategy Development |
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145 | (1) |
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23.6 Description of the Current Situation |
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145 | (1) |
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23.7 Analysis, Gap Analysis |
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146 | (1) |
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147 | (2) |
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149 | (4) |
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149 | (1) |
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149 | (1) |
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24.3 Implementation Planning |
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150 | (1) |
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24.4 Implementation Schedule |
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150 | (1) |
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151 | (2) |
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25 Manage Organisational Change |
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153 | (6) |
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25.1 Organisational Change Management |
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153 | (1) |
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25.2 Relevance of OCM for DT |
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153 | (1) |
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25.3 Resistance to Change |
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154 | (1) |
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25.4 Benefits of OCM for DT |
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155 | (1) |
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25.5 Results of Ignoring OCM in a DT Program |
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156 | (1) |
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25.6 Generic Issues with Change |
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156 | (1) |
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25.7 Projects Related to OCM |
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157 | (1) |
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25.8 Executive Role with OCM |
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157 | (1) |
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158 | (1) |
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26 Justify the Program, Plan the Investment |
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159 | (6) |
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159 | (1) |
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26.2 Opportunities and Weak Point Elimination |
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159 | (1) |
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160 | (1) |
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160 | (2) |
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26.5 Financial Justification, NPV and ROI |
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162 | (2) |
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164 | (1) |
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165 | |
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165 | (1) |
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166 | (1) |
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167 | (1) |
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27.4 Program Progress Reporting |
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167 | (1) |
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27.5 DT Program Status Review |
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168 | (1) |
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169 | (1) |
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27.7 Digital Transformation Program Closure |
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169 | (1) |
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170 | |