This open access book presents a number of case studies on digital transformation in Norway, one of the fore-runners in the digital progress index established by the European Commission in 2020. They explore the process of adoption, diffusion and value generation from digital technologies, and how the use of different digital solutions has enabled Norwegian enterprises to digitally transform their operations and business models.
The book starts with an introductory chapter summarizing a vast body of literature in order to synthesize what is already known about digital transformation before exploring the Norwegian context in more detail. Then a series of case studies from the private and public sector in Norway is presented. They document a process perspective which describes the sequence of events during and after adoption of digital solutions, as well as the types of business value that were realized. Through these single studies, the process of digital transformation is illustrated, a number of key findings highlighted, and eventually theoretical and practical recommendations based on these cases emphasized. The book closes with a brief overview of some emerging technologies, and comments on how they are likely to change different sectors.
Digital transformation has been one of the priority areas for the Norwegian government over the past years and puts Norwegian enterprises upfront in adopting novel technologies and utilizing them for achieving organizational goals. This experience accumulated over the years makes the Norwegian context a particularly interesting one in understanding how private and public organizations make use of new digital solutions, what lessons can be learnt during the process, and what are some of the key success and failure factors. This way the book is written for practitioners who are currently involved in digital transformation projects in their organizations, researchers of information systems and management, aswell as master students in degrees of informatics and technology management.
An Introduction to Digital Transformation.- The Case of Norway and
Digital Transformation over the Years.- Part I: Private Enterprises.- From
Integrated to Remote Operations: Digital Transformation in the Energy
Industry as Infrastructuring.- The Norwegian Mobile Telephony and Internet
Markets.- Digital Transformation in Renewable Energy: Use Cases and
Experiences from a Nordic Power Producer.- From Intention to Use to Active
Use of a Mobile Application in Norwegian ETO Manufacturing.- Part II: Public
Enterprises.- Digital Transformation in NAV IT 20162020: Key Factors for the
Journey of Change.- Improving Digitization of Urban Mobility Services with
Enterprise Architecture.- Operating Room of the Future (FOR) Digital
Healthcare Transformation in the Age of Artificial Intelligence.- Part III:
Synthesis.- A Framework for Digital Transformation for Research and Practice:
Putting Things into Perspective.- The Way Forward: A Practical Guideline for
Successful Digital Transformation.- Concluding Remarks and Final Thoughts on
Digital Transformation.
Patrick Mikalef is an Associate Professor in Data Science and Information Systems at the Department of Computer Science, NTNU, Trondheim, Norway, and a research scientist at the Department of Technology Management in SINTEF Digital. His research interests focus the on strategic use of information systems and IT-business value in turbulent environments. He has published work in international conferences and peer-reviewed journals including the Journal of the Association for Information Systems, British Journal of Management, European Journal of Information Systems, and Information and Management. Elena Parmiggiani is an Associate Professor in Computer-Supported Cooperative Work (CSCW) and Digital Collaboration and Deputy Head of Department for Sustainability at the Department of Computer Science at NTNU, Trondheim, Norway. Her primary research interest is the study of the empirical challenges of implementing and maintaining sustainable digital platforms froma sociotechnical perspective. She has published in international conferences and peer-reviewed journals including Management of Information Systems Quarterly, Journal of the Association for Information Systems, CSCW Journal, Science and Technology Studies Journal, and the Scandinavian Journal of IS.
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