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E-grāmata: E-Communication Skills: A Guide for Primary Care

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  • Formāts: 156 pages
  • Izdošanas datums: 08-Oct-2018
  • Izdevniecība: Radcliffe Publishing Ltd
  • Valoda: eng
  • ISBN-13: 9781315358505
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E-Communication Skills: A Guide for Primary CarePalielināt
  • Formāts: 156 pages
  • Izdošanas datums: 08-Oct-2018
  • Izdevniecība: Radcliffe Publishing Ltd
  • Valoda: eng
  • ISBN-13: 9781315358505
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This is a practical, easy-to-use, patient-centred approach to e-communication that can be read from cover to cover, or dipped into as a quick reference guide. It covers potential issues both internally (patients and practice) and externally (the primary care trust and the wider community) and considers both clinical and non-clinical settings and is also a very useful teaching resource. e-Communication Skills adopts the approach that communication is the responsibility of everyone in the primary care team, and helps everyone to play their part.

This is an important book for healthcare professionals in primary care, including administrators and communications managers. It is also vital for healthcare e-organisations such as web based information services and networks, and policy makers and shapers.

Recenzijas

"'[ An] excellent short guide to the new world of e-communication. As the technology surrounding health care becomes more all-pervasive, so the demands on health professionals will become more complex. The abilities to educate and support people in making choices with be highly prized. Above all, the ability to communicate in many media will be the hallmark of a skilled professional.' Mike Pringle in the Foreword"

Frontispiece iii
Foreword ix
About the authors xi
About the contributors xii
Acknowledgements xiii
Dedications xiv
Part 1: Diagnosing the problem 1(23)
1 About e-communication skills
3(3)
Louise Simpson
What could be different?
3(2)
Who is this book for?
5(1)
How to use this book
5(1)
References
5(1)
2 Introduction to e-communication skills
6(6)
Louise Simpson
The context: communications
6(1)
The context: informatics
7(1)
What patients say they want, and how informatics can help
8(1)
e-Communications: enabling shared decision-making
9(1)
e-Communications: enabling patient and clinician access to evidence-based guidance
9(1)
e-Communications: enabling interdisciplinary teamwork
10(1)
Barriers to e-communication
10(1)
Final thoughts
10(1)
References
11(1)
3 People communicate
12(12)
Paul Robinson
People communicate
12(1)
Models of communication
13(2)
The nature of consciousness
15(7)
Final thoughts
22(1)
References
23(1)
Part 2: e-Communications in the clinical setting 24(35)
4 e-Communication skills in the clinical setting
26(10)
Paul Robinson
Setting the scene
26(1)
Knowledge and expertise in the consultation
27(6)
Using the computer in real consultations
33(1)
Conclusion
34(1)
References
34(2)
5 Teams working e-together
36(11)
Louise Simpson
Setting the e-scene
36(1)
Starting at the beginning
37(1)
Decision-making for e-teams
37(1)
How teams make decisions
38(1)
Interpersonal play versus task focus
38(1)
Group e-think
39(1)
Communication skills for e-teams
40(2)
How teams might change
42(1)
Issues for e-teams
43(2)
A final thought
45(1)
References
46(1)
6 Information governance
47(6)
Rob Wilson
What is information governance?
47(2)
Why is information governance important?
49(1)
What are the aims of information governance?
49(1)
What are the requirements for primary care?
49(1)
How can we do information governance in general practice?
50(1)
What resources are available?
51(1)
Final thoughts
51(1)
References
52(1)
7 Health inequalities and language diversity
53(6)
Mark Gibson and Pam Turpin
Language diversity, health inequalities and patient information provision
53(3)
How can technology help?
56(1)
Conclusion
57(1)
References
58(1)
Part 3: Practical matters 59(36)
8 Diagnosing the problem and finding a solution
61(4)
Mark Fletcher
What is the problem?
61(1)
What is the likely solution?
62(1)
Making it happen
63(1)
A typical reputation audit
64(1)
9 Writing an e-communications strategy
65(14)
Mark Fletcher
What is the starting point?
65(1)
What can we do about it?
66(1)
Outcomes
67(2)
Audiences
69(5)
Channels
74(1)
Messages
75(1)
Context
76(1)
Evaluation
77(1)
A final thought
77(2)
10 e-Communicating
79(11)
Mark Fletcher
Electronic signatures
79(2)
The critical data
81(1)
Finding out what people think
82(1)
The header
83(1)
The body copy
84(3)
Developing an e-communications policy
87(2)
Reference
89(1)
11 The peculiarity of e-communication
90(5)
Mark Fletcher
It's all on the record
90(1)
e-Games are entirely acceptable
90(2)
Managing e-risk
92(1)
Other ways of assessing communication risk
93(2)
Part 4: Resource pack 95(32)
12 Case study 1: People with sight loss, of South Asian origin, in Bradford
97(4)
Mark Gibson and Pam Turpin
Introduction
97(1)
The evidence
98(2)
Discussion
100(1)
13 Case study 2: The secondary care perspective
101(9)
Charlotte Bates
Setting the scene
101(1)
Communications requirements
102(1)
Communication on an individual level
103(1)
Interdepartmental communication
103(1)
Communications: some problems and some solutions
104(2)
Written communication
106(1)
Telecommunications
107(1)
Photocopying and facsimile
108(1)
Computer systems and e-communication
108(1)
Final thoughts
109(1)
14 Case study 3: Ditching the paper in Staffordshire
110(12)
Dai Evans
Context
110(2)
Development of e-working
112(1)
Acquiring initial functional IT skills: a self-help group solution
112(1)
Disseminating IT skills into the local community: local user groups
113(1)
Particular lessons in the development of electronic records
113(1)
Organisational impacts on training: skinning the cat another way
114(1)
Some examples of personal change management
115(1)
Process management in practice: an under-recognised requirement
116(1)
e-Working in the wider health community
117(3)
Current position: computer-based records - successes and holes
120(2)
15 Finding out more
122(3)
Louise Simpson
Books, papers and journals
122(1)
Web and CD-ROM resources
122(1)
Organisations and their websites
123(1)
Other materials: some useful addresses
124(1)
16 Glossary of abbreviations
125(2)
Index 127
Simpson Louise, Robinson Paul, Fletcher Mark, Rob Wilson
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