Acknowledgments |
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ix | |
Foreword |
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xi | |
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1 | (4) |
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II The eFez Prolog (Narrated by Dr Kettani) |
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5 | (6) |
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11 | (2) |
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IV eFez Project Global Outputs/Outcomes |
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13 | (8) |
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21 | (1) |
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22 | (1) |
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23 | (2) |
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Chapter 2 The Two Facets of ICT for Development |
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25 | (1) |
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II A Journey through the Evolution of ICT |
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25 | (3) |
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III The Rise of Information and Communication Technology for Development |
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28 | (5) |
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IV The Ubiquitous and Pervasive Nature of ICT |
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33 | (2) |
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V The Transformative Capabilities of ICT |
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35 | (1) |
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VI ICT Is Not an Option: It Is Either an Opportunity or a Threat! |
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36 | (4) |
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VII Leapfrogging as a Mechanism for Developing Countries to Capitalize on Past Experiences and Lessons Learned |
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40 | (2) |
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42 | (1) |
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Chapter 3 E-Government and E-Governance |
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43 | (1) |
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II E-Government versus E-Governance |
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44 | (3) |
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III E-Government and E-Governance as a Means for Good Governance |
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47 | (1) |
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IV E-Government Application Areas |
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48 | (4) |
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V E-Governance Application Areas |
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52 | (2) |
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VI E-Government and E-Governance Benefits |
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54 | (3) |
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57 | (3) |
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VIII E-Government and E-Governance Maturity |
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60 | (7) |
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67 | (2) |
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Chapter 4 Evaluation of Outcomes/Impacts on Good Governance |
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69 | (2) |
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II E-Government Evaluation Approaches |
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71 | (3) |
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III Defining and Measuring Good Governance |
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74 | (9) |
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IV The eFez Method for Assessing Good Governance |
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83 | (11) |
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94 | (3) |
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Chapter 5 Adopting a Transformative Approach in E-Government Systems Development |
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97 | (2) |
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II Fundamental Questions Asked when Starting ICT4D/E-Government Projects |
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99 | (8) |
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III Important Management Issues for ICT4D/E-Government Projects |
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107 | (6) |
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IV ICT4D/E-Government Projects Are Transformation Processes |
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113 | (4) |
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V A Biological View of the Transformation Process |
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117 | (2) |
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VI Toward a Principled Approach to Manage the Transformation |
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119 | (2) |
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VII Managing a Transformation Pilot Project |
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121 | (13) |
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134 | (3) |
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Chapter 6 A Generic Roadmap for ICT4D/E-Government Projects |
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137 | (2) |
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139 | (6) |
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III A Common Template for the Five Phases of the Generic Roadmap |
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145 | (3) |
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148 | (9) |
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157 | (9) |
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166 | (7) |
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VII Transition to Autonomy (TTA) Phase |
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173 | (7) |
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180 | (1) |
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Chapter 7 The eFez Project Roadmap |
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181 | (1) |
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182 | (8) |
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III The TPP Phase of the eFez Project |
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190 | (12) |
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IV The LSDDA Phase of the eFez Project |
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202 | (4) |
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V The GSDDA Phase of the eFez Project |
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206 | (8) |
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VI The TTA Phase of the eFez Project |
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214 | (8) |
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222 | (1) |
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Chapter 8 Technology Enablers for E-Government Systems |
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223 | (1) |
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II Key Issues in the Design and Implementation of E-Government Systems |
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223 | (5) |
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228 | (3) |
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IV E-Government Design and Architecture |
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231 | (5) |
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V Security, Authentication and Access Control |
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236 | (5) |
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VI Hardware Platforms and Cloud Computing for Back-end Systems |
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241 | (4) |
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VII Software Platforms for E-Government Systems |
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245 | (2) |
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VIII Networking and Interconnection |
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247 | (3) |
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250 | (2) |
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I Testimony of the Late Senator Titna Alaoui |
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252 | (3) |
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255 | (4) |
Appendix: A Synthetic View of Critical Issues for a Successful ICT4D/E-Government Project |
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259 | (14) |
References |
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273 | (8) |
Index |
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281 | |