Introduction 1
Part One: Understanding Emotions 15
1 What Emotions Are and Why We Have Them 17
2 Identifying and Understanding Emotions 35
3 Managing Your Emotions 55
Part Two: Managing Emotions 71
4 Managing Emotions with Better Communication 73
5 Being Assertive 99
6 Positive Thinking 119
Part Three: Putting It into Practice 139
7 Manage Worry and Anxiety 141
8 Managing Anger 153
9 Understanding and Managing Disappointment 171
10 Understanding and Managing Bullying 181
11 Motivating and Inspiring People 197
About the Author 207
Index 211