Using his own studies of McDonald's, TGI Friday's and Harvester Restaurants representatives of three different approaches to empowering employees the author provides a critical appraisal of employee empowerment as a management technique for service sector organizations. His detailed study includes discussions of definitions and myths; managerial meanings of empowerment (participation, involvement, commitment, and delayering); and human resource management. Distributed in the US by Books International. Annotation c. by Book News, Inc., Portland, Or.
