Foreword |
|
xix | |
Acknowledgments |
|
xxiii | |
Introduction |
|
xxv | |
|
Part I Overview of Enterprise 2.0 |
|
|
|
The Evolving Technology Environment |
|
|
3 | (18) |
|
|
4 | (1) |
|
|
5 | (1) |
|
|
6 | (7) |
|
|
8 | (2) |
|
|
10 | (1) |
|
|
11 | (1) |
|
It's All About the Content |
|
|
12 | (1) |
|
|
13 | (6) |
|
Enterprise 2.0 as a Competitive Advantage |
|
|
15 | (2) |
|
Making the Move to Enterprise 2.0 |
|
|
17 | (2) |
|
|
19 | (2) |
|
|
21 | (18) |
|
The Need for Measuring Return on Investment (ROI) |
|
|
22 | (1) |
|
|
22 | (2) |
|
|
23 | (1) |
|
Measuring ROI for Small Projects |
|
|
23 | (1) |
|
Measuring ROI for Large Projects] |
|
|
23 | (1) |
|
|
24 | (1) |
|
Return on Investment Anmalysis |
|
|
24 | (12) |
|
|
24 | (1) |
|
|
25 | (1) |
|
|
25 | (1) |
|
|
26 | (1) |
|
|
26 | (1) |
|
|
27 | (1) |
|
Beginning the ROI Measurement Process |
|
|
27 | (6) |
|
Measuring Benefits to Joction |
|
|
33 | (3) |
|
Measuring the Return on Ivestment |
|
|
36 | (1) |
|
Comparing open Source Costs |
|
|
37 | (1) |
|
Open Source Sofware Costs |
|
|
37 | (1) |
|
|
38 | (1) |
|
Social Media and Networking |
|
|
39 | (16) |
|
|
40 | (1) |
|
The Internet Expands communications |
|
|
41 | (1) |
|
The Need for Online Networking |
|
|
41 | (1) |
|
The First Online Social Networks |
|
|
41 | (1) |
|
Present Day:Facebook and MySpace |
|
|
42 | (1) |
|
Combining Business Networking and Social Networking |
|
|
42 | (3) |
|
|
43 | (1) |
|
|
43 | (1) |
|
Social Networking in the Office |
|
|
44 | (1) |
|
Social Networking Outside the Office |
|
|
44 | (1) |
|
|
45 | (2) |
|
Risks of Implementing andUsing Social Networks |
|
|
46 | (1) |
|
Overviewof Current Social Networking Paltforms |
|
|
47 | (5) |
|
|
47 | (1) |
|
|
48 | (1) |
|
|
48 | (1) |
|
|
48 | (4) |
|
Internal Social Networking |
|
|
52 | (2) |
|
|
52 | (1) |
|
|
53 | (1) |
|
|
53 | (1) |
|
|
53 | (1) |
|
Bringing social Networking to the Enterprise |
|
|
54 | (1) |
|
|
54 | (1) |
|
|
55 | (16) |
|
|
56 | (3) |
|
Economics of Software as a Products |
|
|
57 | (1) |
|
Using Software as a Product |
|
|
58 | (1) |
|
The New Model: Software as a Service |
|
|
59 | (3) |
|
|
60 | (2) |
|
Infrastructure as a Service |
|
|
62 | (3) |
|
|
63 | (1) |
|
|
64 | (1) |
|
|
65 | (1) |
|
|
66 | (2) |
|
|
68 | (3) |
|
Part II Implementing Enterprise 2.0 Technologies |
|
|
|
Architecting Enterprise 2.0 |
|
|
71 | (38) |
|
|
72 | (2) |
|
A Quick and Dirty Enterprise 2.0 Case Study |
|
|
72 | (2) |
|
Why Enterprise 2.0 Faces Greater Challenges than Web 2.0 |
|
|
74 | (2) |
|
The Internet vs, the Intranet |
|
|
76 | (5) |
|
|
78 | (3) |
|
Leveraging Existing Information Assets |
|
|
81 | (10) |
|
|
82 | (2) |
|
|
84 | (2) |
|
Sefvice-oriented architiecture: the Plumbing |
|
|
86 | (2) |
|
|
88 | (2) |
|
|
90 | (1) |
|
|
91 | (6) |
|
|
91 | (1) |
|
|
92 | (5) |
|
|
97 | (1) |
|
|
98 | (1) |
|
Capitalizing on Informal Networks |
|
|
99 | (5) |
|
|
104 | (1) |
|
Rich Internet Applications |
|
|
105 | (1) |
|
|
106 | (3) |
|
|
109 | (36) |
|
Why Companies Need Discovery |
|
|
110 | (1) |
|
The Enterprise 2.0 Discovery Vison |
|
|
111 | (3) |
|
Implementing Discovery in a Phased Approach |
|
|
114 | (3) |
|
|
117 | (3) |
|
Integrating Line-of-Business Applications |
|
|
120 | (3) |
|
Customizing the Search User Interface |
|
|
123 | (1) |
|
Leveraging Collective Intelligence: Social Bookmarking |
|
|
124 | (3) |
|
An Enterprise 2.0 Discovery Case Study |
|
|
127 | (16) |
|
|
130 | (10) |
|
Enterprise Search Vendors |
|
|
140 | (2) |
|
Social Bookmarking Vendors |
|
|
142 | (1) |
|
|
143 | (2) |
|
Implementing Signals and Syndication |
|
|
145 | (34) |
|
|
146 | (9) |
|
|
149 | (1) |
|
Advantages of Web Syndication |
|
|
149 | (3) |
|
|
152 | (3) |
|
|
155 | (9) |
|
|
156 | (8) |
|
|
164 | (7) |
|
|
165 | (2) |
|
|
167 | (2) |
|
|
169 | (2) |
|
|
171 | (1) |
|
|
171 | (6) |
|
|
171 | (4) |
|
|
175 | (2) |
|
|
177 | (2) |
|
|
179 | (24) |
|
|
180 | (3) |
|
|
180 | (2) |
|
|
182 | (1) |
|
|
183 | (9) |
|
Editing Content in a wiki |
|
|
184 | (3) |
|
|
187 | (1) |
|
|
188 | (1) |
|
|
189 | (1) |
|
Linking and Searching Wikis |
|
|
190 | (1) |
|
|
191 | (1) |
|
|
192 | (1) |
|
|
192 | (3) |
|
|
195 | (4) |
|
Installing a Wiki on a Server |
|
|
196 | (2) |
|
Installing a Wiki Virtual Machine |
|
|
198 | (1) |
|
Adopting Wikis in a Corpration |
|
|
199 | (2) |
|
A Journey, Not a Destination |
|
|
201 | (2) |
|
|
203 | (34) |
|
|
204 | (1) |
|
The Blog as a Printing Press |
|
|
204 | (1) |
|
|
205 | (19) |
|
|
206 | (9) |
|
Characteristics of a Blog |
|
|
215 | (2) |
|
|
217 | (1) |
|
|
218 | (4) |
|
Mixing Work and Personal Life |
|
|
222 | (1) |
|
Building a Community of Business Bloggers |
|
|
223 | (1) |
|
|
224 | (11) |
|
|
230 | (1) |
|
Monitoring the Blogsphere |
|
|
231 | (4) |
|
|
235 | (2) |
|
Building Mashup Capabilities |
|
|
237 | (26) |
|
Mashups in the Real world |
|
|
241 | (13) |
|
|
241 | (2) |
|
Service and Widget Makers on the Internet |
|
|
243 | (5) |
|
Service and widget Makers on the Internet |
|
|
248 | (4) |
|
|
252 | (2) |
|
Enterprise Mashup Maker: Spreadsheets for Enterprise Applications |
|
|
254 | (7) |
|
|
261 | (2) |
|
Rich Internet Applications |
|
|
263 | (20) |
|
What Is a Rich Internet Application? |
|
|
264 | (2) |
|
|
266 | (1) |
|
|
266 | (8) |
|
|
268 | (1) |
|
JavaScript and the Document Object Model |
|
|
269 | (1) |
|
Using the XMLHttpRequest Object |
|
|
270 | (2) |
|
|
272 | (2) |
|
|
274 | (4) |
|
|
274 | (2) |
|
|
276 | (2) |
|
|
278 | (4) |
|
|
278 | (1) |
|
|
279 | (2) |
|
|
281 | (1) |
|
|
282 | (1) |
|
Implementing Social Networking |
|
|
283 | (30) |
|
|
285 | (4) |
|
Defining Informal Networks |
|
|
289 | (10) |
|
|
290 | (9) |
|
Social Graphs of the Corporate Intranet |
|
|
299 | (2) |
|
|
299 | (2) |
|
Social Networking Software |
|
|
301 | (10) |
|
|
302 | (9) |
|
|
311 | (2) |
|
|
313 | (24) |
|
|
314 | (3) |
|
|
317 | (6) |
|
|
317 | (2) |
|
|
319 | (1) |
|
|
320 | (1) |
|
Semantic Web Value Propsition |
|
|
321 | (1) |
|
|
322 | (1) |
|
|
323 | (4) |
|
|
325 | (2) |
|
|
327 | (3) |
|
|
330 | (3) |
|
Semantic Web Technologies and Enterprise 2.0 |
|
|
331 | (2) |
|
|
333 | (4) |
|
Part III Managing Enterprise 2.0 |
|
|
|
Governance, Risk Management, and compliance |
|
|
337 | (18) |
|
|
338 | (3) |
|
|
341 | (1) |
|
|
342 | (1) |
|
|
342 | (1) |
|
|
343 | (1) |
|
|
343 | (1) |
|
|
344 | (3) |
|
|
346 | (1) |
|
|
347 | (1) |
|
|
348 | (1) |
|
|
348 | (1) |
|
|
349 | (1) |
|
|
350 | (1) |
|
Transparency, flatness, and Informal Networks |
|
|
350 | (1) |
|
|
351 | (2) |
|
Securities Exchange Act of 1933: The Quiet Period |
|
|
351 | (1) |
|
|
352 | (1) |
|
Business Record Retention |
|
|
352 | (1) |
|
|
353 | (2) |
|
|
355 | (26) |
|
Security = Risk Management |
|
|
356 | (6) |
|
|
357 | (1) |
|
What Is``Good'' Security? |
|
|
358 | (1) |
|
|
359 | (1) |
|
|
360 | (1) |
|
|
361 | (1) |
|
Security Policies and Procedures |
|
|
361 | (1) |
|
|
361 | (1) |
|
|
362 | (2) |
|
|
362 | (1) |
|
|
363 | (1) |
|
Auditing Enterprise 2.0 Applications |
|
|
364 | (5) |
|
|
365 | (1) |
|
|
366 | (3) |
|
|
369 | (1) |
|
|
369 | (10) |
|
|
370 | (1) |
|
Google Hacking on the Intranet |
|
|
371 | (1) |
|
|
372 | (1) |
|
Denial of Service Attacks |
|
|
372 | (1) |
|
|
373 | (2) |
|
|
375 | (2) |
|
|
377 | (1) |
|
Security Vulnerabilities in RIA |
|
|
378 | (1) |
|
|
379 | (2) |
Glossary |
|
381 | (10) |
Index |
|
391 | |