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E-grāmata: Ethics in IT Outsourcing

(Sanford, Florida, USA)
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Ethics in IT OutsourcingPalielināt
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In IT divisions and organizations, the need to execute in a competitive and complex technical environment while demonstrating personal integrity can be a significant personal and organizational challenge. Supplying concrete guidelines for those at an ethical crossroads, Ethics in IT Outsourcing explores the complex challenges of aligning IT outsourcing programs with ethical conduct and standards.

This one-stop reference on the ethical structure and execution of IT outsourcing incorporates an easy-to-apply checklist of principles for outsourcing executives and managers. It examines certification programs, such as the online ethics training and certification offered by the Code of Ethics and Business Practice Standards for Outsourcing Professionals established by the International Association of Outsourcing Professionals (IAOP). Based upon significant research on the economic impact of outsourcing at a micro, macro, and corporate level, this volume defines a comprehensive set of ethical program components to ensure your program is aligned with ethical guidelines.

  • Based on a solid foundation of documented research and analysis
  • Examines the ethical impact of outsourcing on individuals, corporations, and society
  • Outlines a new corporate capability—the Ethics PMO
  • Includes a list of tools to help readers establish their own Ethics PMO

Filled with authoritative insights based on the author’s decades of experience working with large firms in IT and outsourcing, this book is suitable for both veteran IT practitioners and stakeholders new to the topic. A must-read for anyone seeking to understand the underlying issues in this area of growing importance, it will bring you up to speed on the recent developments you need to be aware of to ensure ethical personal, corporate, and societal decision-making.

Readers are invited to participate in the growing dialog of business ethics, and IT outsourcing ethics in particular, at the author’s website: www.ethicsinit.com

Recenzijas

Ethics in IT Outsourcing by Tandy Gold is a surprisingly great read on the ethics in IT outsourcing as well as IT ethics and business ethics more generally. The reason it was a surprise is that the Gold tackles the ethics in IT outsourcing head on. From its roots in US economics and public policy through globalization, quickly linking the issues and trends to corporate ethics and IT ethics. The book is full of thoughtful lessons in ethics and morality faced by CIOs at an increasing rate. Book review by The Higher Ed CIO Read the full review at: http://blog.thehigheredcio.com/2013/02/17/book-review-ethics-in-it-outsourcing/

1 Overview of Ethics in IT Outsourcing: An Oxymoron?
1(18)
1.1 Building a Framework for Ethical Discussion
1(1)
1.1.1 The Macro View: Follow the Money
1(1)
1.2 Outsourcing Fundamentals: The Egoless IT Manager
2(2)
1.3 Ethical Hypotheses: Guideposts on the Investigative Journey
4(2)
1.4 The Internet: A New Level of Personal and Public Transparency
6(1)
1.4.1 The New Level of Internet Fueled Transparency Reveals the Ethical Underpinnings of Business
6(1)
1.5 The Molar (Corporate) View: Worker as Expense Precludes Effective Pro-Active Resource Management and Development
7(2)
1.6 Change Management: A Limited Framework for Enabling Ethical Change
9(2)
1.7 Analytical Methodology of Ethics: Validation of Personal Observation
11(1)
1.8 Historical and Academic Context: Is a Corporation a Moral Entity?
12(2)
1.9 Summary
14(5)
References
16(1)
Appendix: Looking at Business Ethics through the Lens of Popular Culture and Literature
17(2)
2 The Cost of Ethical Compromise: An Overview of Current and Historical Research and Business Practices
19(30)
2.1 Today, We are Confused
19(1)
2.2 Macro Level Costs of Ethical Compromise
20(10)
2.2 Molar Level Costs of Ethical Compromise
30(5)
2.2.1 Does Molar (Corporate) Ethical Compromise "Pay?"
32(3)
2.3 Micro Level: Cost of Ethical Compromise for Individuals
35(2)
2.4 Statistics, Facts and Views of the Ethics of Economic Distribution and Inequality
37(7)
2.5 Summary
44(5)
References
44(3)
Appendix: Relevant Quotes
47(2)
3 A Checklist for New Offshore Programs
49(24)
3.1 Alignment of Organizational Structures to Manage Ethical Decision Making Effectively
49(5)
3.1.1 Define IT Ethics Program Management Office (Ethics PMO)
50(2)
3.1.2 Defining an Effective Ethics PMO
52(2)
3.2 Key to Ethics PMO Success: C-Level Standing
54(2)
3.2.1 Empowerment of C-Level Ethics PMOs across Organizational Silos
56(1)
3.3 Roles and Responsibilities of Ethics PMO Team
56(6)
3.3.1 Team Members
56(1)
3.3.2 Executive Sponsor and Steering Committee
56(5)
3.3.3 Ethics Program Manager
61(1)
3.3.4 Ethics Project Managers
61(1)
3.3.5 Specialized Contributors and External Stakeholders
61(1)
3.4 Setting Realistic Goals in Preparation for Executing Ethics PMO Methodology
62(5)
3.4.1 Analyze Potential Impact
62(5)
3.5 Case Study: Launching a New Offshore Program within the Context of an Ethics PMO
67(5)
3.5.1 Define IT Ethics Program Management Office (Ethics PMO)
68(1)
3.5.2 Analyze Potential Impacts
69(1)
3.5.3 Research Most Effective Options for Impacted Workers
70(1)
3.5.4 Create Program-Specific Pragmatic Ethical Guidelines
71(1)
3.5.5 Factor in Program Costs
71(1)
3.5.6 Establish Community Communications
71(1)
3.5.7 Monitor Effectiveness of Ethical Investment
71(1)
3.5.8 Consider Expanding Reach to Utilize Ethics PMO
72(1)
3.6 Summary
72(1)
4 Alignment of Existing IT Offshore Programs
73(28)
4.1 Applying Ethics PMO Methodology: Effectively Aligning Existing Offshore Programs with Ethical Principles
73(18)
4.1.1 Assess Requirements by Departments and Individuals
74(1)
4.1.2 Establish IT Ethics Delivery Organization (Ethics PMO)
74(1)
4.1.3 Establish Scope
75(1)
4.1.4 Document Requirements
75(1)
4.1.5 Establish Process, Communications, and Reporting Standards
76(2)
4.1.6 Risk Assessment and Management
78(2)
4.1.7 Program Expectations and Norms
80(1)
4.1.8 Budget Management
81(1)
4.1.9 Return on Investment (ROI) Estimation and Management
82(1)
4.1.10 Quality Assurance
83(1)
4.1.11 Procurement Management and Vendor Selection
84(1)
4.1.12 Process Change Management
84(3)
4.1.13 Metrics Management
87(4)
4.2 Global Strategic Sourcing: Definition and Benefits
91(9)
4.2.1 Skill Planning
92(2)
4.2.2 Skill Sourcing
94(1)
4.2.3 Geographic Placement
94(1)
4.2.4 Strategic or Competitive Significance of Skills
94(2)
4.2.5 Global Staff Development
96(1)
4.2.6 Resource Management
96(4)
4.3 Summary
100(1)
References
100(1)
Appendix: Sample Ethics Program Charter Table of Contents
100(1)
5 The Ethics of the Personal: Avoidable Ethical Compromise
101(22)
5.1 Ethics of the Personal in the Cross-Cultural Melting Pot
102(1)
5.2 Applying the Ethics of the Personal within the New Austerity
103(8)
5.2.1 Communications Reflect the Level of Integrity that Meets the Level of Austerity
105(1)
5.2.2 Overt Values Are Actively Supported, Not Passively Drawn
105(2)
5.2.3 Prized Values Are Maintained (or Not Maintained) Bilaterally
107(2)
5.2.4 The Needs and Consequent Responsibilities of the Individual Are Acknowledged within the Whole
109(1)
5.2.5 Raw Abuse of Power Is Perceived as Damaging to an Organization
110(1)
5.3 Applying Personal Code of Ethics in Daily Business Life
111(6)
5.3.1 Communications Integrity
112(1)
5.3.2 Active Support of Values
113(1)
5.3.3 Equality
114(2)
5.3.4 Abuses of Power
116(1)
5.4 Leader's Role in the Micro Realm of the Personal
117(6)
References
118(1)
Appendix: Digital Equipment Corporation: Creating an Environment for Ethics of the Personal
119(4)
6 Minimizing Negative Impact
123(20)
6.1 Basic Building Blocks of Corporate Offshore Programs: A Brief Review
123(2)
6.2 Applying Basic Building Blocks of Corporate Ethical Principles to IT Offshore Outsourcing: A Deeper Look
125(11)
6.2.1 Macro View: Follow the Money
129(1)
6.2.2 Our National Inconsistencies Color Ethical Discussions in Shades of Gray, not Black and White
130(2)
6.2.3 Ethics in IT Outsourcing at Macro Level
132(2)
6.2.4 Egoless Decision Making as a Personal Framework
134(1)
6.2.5 "The Truth Will Out"
135(1)
6.3 Another Look at Business Ethics: Bound by Morality?
136(1)
6.4 Ethics PMO Revisited: An Outsourcing Fable
137(3)
6.4.1 Implementation
138(1)
6.4.2 Results: Answers to Burning Questions
139(1)
6.5 Summary
140(3)
References
141(1)
Appendix: Excerpt from Sama Code of Conduct
141(2)
7 Recalibrating the Reality
143(24)
7.1 The Reality of Outsourcing According to the American Public
143(4)
7.2 Macro Offshore Case Study: The Function of the Chief Ethics Officer (CETO)
147(6)
7.2.1 Builds a Strong, Robust Business Based on Honest Growth, Solid Strategy, and Reasonable Shareholder and Profit Expectations
148(1)
7.2.2 Enables New Employee On-Boarding and Employee Skill Development as an Important Contribution to a Strong Ethical Culture
149(2)
7.2.3 Actively Models Ethical Precepts, Represents Ethics in the Corporation, and Requires the Same of All Executives, Including the CEO
151(1)
7.2.4 Serves as a Whistle-Blower Escalation Point
151(1)
7.2.5 Works with Peer Senior Executives to Establish Guidelines for ethical Transparency and Frequency of reporting
151(1)
7.2.6 Serves as Liaison to Other CETOs in Non-Competing Firms to Develop and Nurture Industry-Wide Ethical Best Practices
151(1)
7.2.7 Works with Academic Researchers to Sponsor and Benefit from Research on the Cost--Benefit Equation of Ethical Behavior
152(1)
7.3 Utilizing Offshore Outsourcing to Address Gaps in Strategic Alignment across Business and IT
153(4)
7.3.1 The Cost of Dampening the Strategic IT Voice and Partnership
153(1)
7.3.2 High Performance Organizations
154(3)
7.4 Conclusions from
Chapter 1: Macro Level Revisited
157(3)
7.5 Case Study: Industry Specific Commitment to Ethics---What Changes Would Accrue?
160(3)
7.5.1 Productivity is Boosted
160(1)
7.5.2 Morale Gets a Lift
161(1)
7.5.3 Industries Can Self-Police
161(1)
7.5.4 Creativity is Rampant
162(1)
7.5.5 High Focus is Enabled
162(1)
7.5.6 Jobs are Stabilized
163(1)
7.5.7 The Community is Nourished
163(1)
7.6 Summary
163(4)
References
164(1)
Appendix: Characteristics of High Performance Workplaces
164(3)
8 The Future of IT Ethics
167(26)
8.1 Building the Ethical Future
167(3)
8.2 The Molar or Corporate Entity as a Driver of Ethical Change
170(1)
8.3 Drivers of Future Ethical Change
170(4)
8.3.1 Definition of Global Outsourcing Industry Standards
171(1)
8.3.2 Commitment to Transparency of Data Sharing and Information at Industry Level
172(1)
8.3.3 Global Review Board for Reporting of Violations and Enforcement
173(1)
8.3.4 Data-Driven Analysis of Economic Impacts
174(1)
8.4 Distribution of Income: Surprising Root Cause of Cycle of U.S. Job Loss
174(8)
8.4.1 Beyond GDP:---Who Receives the Benefit is an Ethical Issue
175(3)
8.4.2 Our Dramatic Income Distribution Inequality
178(4)
8.5 Ethical Implications of Findings on Distribution of Wealth
182(3)
8.5.1 Support of Economic Bill of Rights
183(1)
8.5.2 Pulling it All Together: Ethics of the Personal as Informed by the Ethics of the Molar and Macro
183(2)
8.6 Summary: Change Management for an Ethical Future
185(8)
References
186(1)
Appendix A Proposed International Charter of IT Outsourcing Ethics (iCIOE)
187(2)
Appendix B Creativity Unleashed: Another Look at Digital Equipment Corporation
189(4)
Index 193
Tandy Gold is an Outsourcing Consultant in Sanford, Florida.
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