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E-grāmata: Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL

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  • Formāts: PDF+DRM
  • Sērija : Wiley Corporate F&A
  • Izdošanas datums: 29-Jan-2013
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781118224953
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Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITILPalielināt
  • Formāts: PDF+DRM
  • Sērija : Wiley Corporate F&A
  • Izdošanas datums: 29-Jan-2013
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781118224953
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Create strong IT governance processes

In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is becoming an increasingly strong component. Executive's Guide to IT Governance explains IT governance, why it is important to general, financial, and IT managers, along with tips for creating a strong governance, risk, and compliance IT systems process.

  • Written by Robert Moeller, an authority in auditing and IT governance
  • Practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business
  • Helps you identify current strengths and weaknesses of your enterprise IT governance processes
  • Explores how to introduce effective IT governance principles with other enterprise GRC initiatives
  • Other titles by Robert Moeller: IT Audit, Control, and Security and Brink's Modern Internal Auditing: A Common Body of Knowledge

There is strong pressure on corporations to have a good understanding of their IT systems and the controls that need to be in place to avoid such things as fraud and security violations. Executive's Guide to IT Governance gives you the tools you need to improve systems processes through IT service management, COBIT, and ITIL.

Preface xiii
PART I IT GOVERNANCE CONCEPTS
Chapter 1 Importance of IT Governance for All Enterprises
3(6)
Chapter 2 Fundamental Governance Concepts and Sarbanes-Oxley Rules
9(28)
Sarbanes-Oxley Act
10(8)
Other SOx Rules---Title II: Auditor Independence
18(4)
SOx Title III: Corporate Responsibility
22(2)
Title IV: Enhanced Financial Disclosures
24(4)
What Is IT Governance?
28(9)
Notes
35(2)
Chapter 3 Enterprise Governance and GRC Tools
37(12)
The Road to Effective GRC Principles
38(1)
Importance of GRC Governance
39(1)
Risk Management Component of GRC
40(2)
GRC and Enterprise Compliance
42(3)
Importance of Effective GRC Practices and Principles
45(4)
PART II FRAMEWORKS TO SUPPORT EFFECTIVE IT GOVERNANCE
Chapter 4 IT Governance and COSO Internal Controls
49(18)
Importance of Effective Internal Controls and COSO
50(15)
COSO Internal Control Systems Monitoring Guidance
65(1)
Wrapping It Up: Importance of COSO Internal Controls
66(1)
Notes
66(1)
Chapter 5 COBIT and the IT Governance Institute
67(20)
An Executive's Introduction to COBIT
68(2)
The COBIT Framework and Its Drivers
70(11)
COBIT Principle 1 Establish an Integrated IT Architecture Framework
72(2)
COBIT Principle 2 Stakeholder Value Drivers
74(1)
COBIT Principle 3 Focus on Business Context
75(3)
COBIT Principle 4 Governance and Risk Management Enablers
78(2)
COBIT Principle 5 Governance and Management Performance Measurement Structures
80(1)
Putting It Together: Matching COBIT Processes and IT Goals
81(3)
Using COBIT in a SOx Environment
84(1)
COBIT in Perspective
85(2)
Notes
86(1)
Chapter 6 ITIL and IT Service Management Guidance
87(22)
ITIL Fundamentals
88(3)
ITIL Service Strategy Components
91(3)
ITIL Service Design
94(5)
ITIL Service Transition Management Processes
99(3)
ITIL Service Operation Processes
102(4)
IT Governance and ITIL Service Delivery Best Practices
106(1)
Note
107(2)
Chapter 7 IT Governance Standards: ISO 9001, 27002, and 38500
109(16)
ISO Standards Background
110(2)
ISO 9000 Quality Management Standards
112(3)
ISO IT Security Standards: ISO 27002 and 27001
115(3)
ISO 38500 IT Governance Standard
118(7)
Notes
123(2)
Chapter 8 IT Governance Issues: Risk Management, COSO ERM, and OCEG Guidance
125(36)
Risk Management Fundamentals
126(8)
COSO ERM Definitions and Objectives: A Portfolio View of Risk
134(2)
COSO ERM Framework
136(16)
Other Dimensions of the COSO ERM Framework
152(1)
The OCEG GRC "Red Book," Risk Management, and IT Governance
153(8)
Notes
157(4)
PART III TOOLS AND TECHNOLOGIES TO MANAGE THE IT GOVERNANCE INFRASTRUCTURE
Chapter 9 Cloud Computing, Virtualization, and Portable, Mobility Computing
161(16)
Understanding Cloud Computing
162(6)
IT Systems and Storage Management Virtualization
168(7)
Smartphone and Handheld IT Device Governance Issues
175(1)
Note
176(1)
Chapter 10 Governance, IT Security, and Continuity Management
177(18)
Importance of an Effective IT Security Environment
177(1)
Enterprise IT Security Principles: Generally Accepted Security Standards
178(7)
Importance of an Effective, Enterprise-Wide Security Strategy
185(1)
IT Continuity Planning
186(2)
The Business Continuity Plan and IT Governance
188(7)
Notes
193(2)
Chapter 11 PCI DSS Standards and Other IT Governance Rules
195(22)
PCI DSS Background and Standards
196(7)
Gramm-Leach-Bliley Act IT Governance Rules
203(5)
HIPAA: Health Care and Much More
208(9)
Notes
216(1)
Chapter 12 IT Service Catalogs: Realizing Greater Value from IT Operations
217(14)
Importance of IT Service Catalogs
219(2)
Role of a Service Catalog in the IT Service Provider Organization
221(2)
An IT Service Catalog's Content and Features
223(1)
IT Service Catalog Management
224(7)
PART IV BUILDING AND MONITORING EFFECTIVE IT GOVERNANCE SYSTEMS
Chapter 13 Importance of IT Service-Oriented Architecture for IT Governance Systems
231(16)
SOA Applications and Service-Driven IT Applications
232(3)
SOA Governance, Internal Control Issues, and Risks
235(1)
Planning and Building an SOA Implementation Blueprint
236(6)
SOA and IT Governance
242(5)
Notes
245(2)
Chapter 14 IT Configuration and IT Portfolio Management
247(16)
IT Configuration Management Concepts
248(2)
ITIL Best Practices for IT Configuration Management
250(4)
The Configuration Management Database: An Often Difficult Concept
254(1)
Establishing an Enterprise CMDB
255(4)
IT Portfolio Management
259(4)
Chapter 15 Application Systems Implementations and IT Governance
263(12)
The Systems Development Life Cycle: A Basic Application Development Technique
264(2)
IT Rapid Development Processes: Prototyping
266(2)
Enterprise Resource Planning and IT Governance Processes
268(7)
Chapter 16 IT Governance Issues: Project and Program Management
275(12)
The Project Management Process
275(2)
PMBOK Standards
277(3)
Another Project Management Standard: PRINCE2
280(1)
IT Systems Portfolio and Program Management
280(4)
The Program Management Office (PMO), a Strong Governance Resource
284(2)
Project Management, the PMO, and IT Governance
286(1)
Note
286(1)
Chapter 17 Service Level Agreements, itSMF, Val IT, and Maximizing IT Investments
287(22)
ITIL Service Management Best Practices and the itSMF
288(4)
Open Compliance and Ethics Group (OCEG) Standards
292(6)
Val IT: Enhancing the Value of IT Investments
298(11)
Notes
305(4)
PART V MONITORING AND MEASURING ENTERPRISE MANAGEMENT AND BOARD GOVERNANCE
Chapter 18 Enterprise Content Management
309(10)
ECM Characteristics and Key Components in the Enterprise Today
310(1)
ECM Processes and IT Governance
310(4)
Creating an Effective ECM Environment in the Enterprise
314(5)
Chapter 19 Internal Audit's Governance Role
319(18)
Internal Auditing History and Background
320(3)
Internal Auditing and the IT Auditor
323(1)
Internal Audit's IT Governance Activities and Responsibilities
323(6)
Internal Audit IT Governance Standards
329(1)
Internal Audit IT Governance Procedures
329(5)
Note
334(3)
PART VI IT GOVERNANCE AND ENTERPRISE OBJECTIVES
Chapter 20 Creating and Sustaining an Ethical Workplace Culture
337(18)
Importance of Mission Statements
337(3)
Enterprise Codes of Conduct
340(7)
Whistleblower and Hotline Functions
347(5)
Launching an Ethics Program and Improving Enterprise Governance Practices
352(1)
Note
353(2)
Chapter 21 Impact of Social Media Computing
355(16)
What Is Social Media Computing?
356(2)
Social Media Examples
358(7)
Enterprise Social Media Computing Risks and Vulnerabilities
365(2)
Social Media Policies
367(4)
Notes
370(1)
Chapter 22 IT Governance and the Audit Committee's IT Role
371(6)
The Enterprise Audit Committee and IT Governance
371(3)
Audit Committee IT Governance Responsibilities
374(1)
Audit Committee Briefings and IT Governance Issues
375(2)
About the Author 377(2)
Index 379
ROBERT R. MOELLER, CPA, CISA, ITIL-F, CISSP, is an internal audit specialist and project manager with a strong understanding of information systems, corporate governance, and security. He has over thirty years of experience in corporate gorvernance activities, ranging from launching new internal audit functions in several companies to serving as audit director of a Fortune 50 corporation. He has held positions with Grant Thornton (National Director of Computer Auditing) and Sears Roebuck (Audit Director). Moeller also launched an ethics function for Sears Roebuck, rewrote their corporate code of conduct, and re-engineered their internal control processes. He is the author of six books, also published by Wiley. Moeller is the former president of the Institute of Internal Auditors' Chicago chapter and has served on the IIA's International Advanced Technology Committee. He is also the former chair of the AICPA's Computer Audit Subcommittee.
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