Introduction |
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xi | |
A Lack of Method in Practice Leads to Problems |
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xii | |
The Goals of This Text |
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xv | |
The Immediacy of This Text |
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xvii | |
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Section One What Is Synthesis? |
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1 | (28) |
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Chapter 1 A Theory of Synthesis |
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3 | (8) |
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Understanding How People Solve Problems |
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4 | (7) |
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Acting on an Informed Hunch |
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8 | (1) |
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8 | (1) |
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Using Partial or Incomplete Information |
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9 | (1) |
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Understanding, and Breaking, Constraints |
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9 | (2) |
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Chapter 2 Sensemaking, Frames, Models, and Patterns |
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11 | (12) |
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The Role of Perspective in Framing Situations |
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13 | (2) |
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The Importance of Models in Sensemaking |
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15 | (2) |
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Mental Models as a Specific Type of Cognitive Representation |
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17 | (3) |
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The Nature of Patterns on Our Experiences |
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20 | (3) |
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Chapter 3 Abductive Reasoning |
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23 | (6) |
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Section Two Design Synthesis in a Business Context |
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29 | (30) |
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Chapter 4 The Value of Synthesis in Driving Innovation |
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31 | (10) |
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37 | (1) |
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Design Synthesis Links Innovation Research and Design |
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38 | (3) |
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Chapter 5 The Culture of Synthesis |
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41 | (18) |
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Challenging Constraints and Questioning Purpose |
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43 | (3) |
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46 | (4) |
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50 | (4) |
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Using Visualization as a Primary Mechanism of Thought |
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54 | (2) |
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Changing a Prohibitive Culture |
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56 | (3) |
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Section Three Methods and Applicability |
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59 | (110) |
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Chapter 6 Methods for Making Meaning out of Data |
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63 | (38) |
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Externalizing the Process (Get out of Your Laptop!) |
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63 | (2) |
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Using Visual Design to Clean up the Mess |
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65 | (1) |
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Organizing to Produce Semantic Relationships |
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65 | (1) |
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Prioritizing the Data to Emphasize What Is Important |
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66 | (1) |
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Judging the Data to Reduce the Quantity |
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66 | (1) |
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Enhancing the Data through "Best Guess" Intuitive Leaps |
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66 | (10) |
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For Example: Getting to Meaning through Story |
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67 | (9) |
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Method: Affinity Diagramming |
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76 | (10) |
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76 | (3) |
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For Example: Parallel Clustering |
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79 | (7) |
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86 | (15) |
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90 | (4) |
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For Example: The Flow through a Hunter Fan Thermostat |
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94 | (7) |
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Chapter 7 Methods for Building an Experience Framework |
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101 | (58) |
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102 | (1) |
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102 | (1) |
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103 | (1) |
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104 | (21) |
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107 | (2) |
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For Example: Using Concept Maps in Product Development |
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109 | (16) |
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Method: Forced Semantic Zoom ("Ecosystem Mapping") |
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125 | (22) |
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128 | (8) |
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For Example: Breakpoint Diagrams and Other Tools for Transitions |
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136 | (11) |
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Method: Forced Temporal Zoom ("Customer Journey Mapping") |
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147 | (12) |
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147 | (8) |
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For Example: The Emotional Touch Points of Shopping |
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155 | (4) |
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Chapter 8 Methods for Creating Empathy and Insight |
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159 | (10) |
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Understanding Chasm 3: Empathy and Insight |
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159 | (1) |
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160 | (4) |
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162 | (2) |
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Method: Insight Combination |
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164 | (5) |
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166 | (3) |
Conclusion |
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169 | (2) |
Glossary |
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171 | (2) |
Works Cited |
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173 | (4) |
Index |
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177 | |