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E-grāmata: Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

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  • Formāts: PDF+DRM
  • Izdošanas datums: 13-Nov-2018
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781119477228
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  • Formāts: PDF+DRM
  • Izdošanas datums: 13-Nov-2018
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781119477228

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Conquer the most essential adaptation to the knowledge economy

Psychological Safety at Work: How to Ensure Learning and Innovation in the Knowledge Economy offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of “fitting in” and “going along” spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. 

This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation.

  • Explore the link between psychological safety and high performance
  • Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes
  • Nurture the level of engagement and candor required in today’s knowledge economy
  • Follow a step-by-step framework for establishing psychological safety in your team or organization

Shed the “yes-men” approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. Psychological Safety at Work: How to Ensure Learning and Innovation in the Knowledge Economy helps you bring about this most critical transformation.

 

Recenzijas

"... a valuable addition to the popular management literature on teamwork." (Financial Times, Oct 2018)

Introduction xiii
What It Takes to Thrive in a Complex, Uncertain World xiii
Discovery by Mistake xvi
Overview of the Book xviii
Endnotes xxi
PART I The Power of Psychological Safety
1(50)
Chapter 1 The Underpinning
3(22)
Unconscious Calculators
4(2)
Envisioning the Psychologically Safe Workplace
6(2)
An Accidental Discovery
8(4)
Standing on Giants' Shoulders
12(1)
Why Fear Is Not an Effective Motivator
13(2)
What Psychological Safety Is Not
15(4)
Measuring Psychological Safety
19(2)
Psychological Safety Is Not Enough
21(1)
Endnotes
22(3)
Chapter 2 The Paper Trail
25(26)
Not a Perk
26(3)
The Research
29(1)
An Epidemic of Silence
30(5)
A Work Environment that Supports Learning
35(4)
Why Psychological Safety Matters for Performance
39(2)
Psychologically Safe Employees Are Engaged Employees
41(2)
Psychological Safety as the Extra Ingredient
43(2)
Bringing Research to Practice
45(1)
Endnotes
46(5)
PART II Psychological Safety at Work
51(100)
Chapter 3 Avoidable Failure
53(24)
Exacting Standards
54(6)
Stretching the Stretch Goal
60(3)
Fearing the Truth
63(3)
Who Regulates the Regulators?
66(2)
Avoiding Avoidable Failure
68(2)
Adopting an Agile Approach to Strategy
70(2)
Endnotes
72(5)
Chapter 4 Dangerous Silence
77(26)
Failing to Speak Up
78(1)
What Was Not Said
79(4)
Excessive Confidence in Authority
83(3)
A Culture of Silence
86(6)
Silence in the Noisy Age of Social Media
92(5)
Endnotes
97(6)
Chapter 5 The Fearless Workplace
103(26)
Making Candor Real
104(5)
Extreme Candor
109(4)
Be a Don't Knower
113(3)
When Failure Works
116(3)
Caring for Employees
119(4)
Learning from Psychologically Safe Work Environments
123(1)
Endnotes
124(5)
Chapter 6 Safe and Sound
129(22)
Use Your Words
130(5)
One for All and All for One
135(3)
Speaking Up for Worker Safety
138(4)
Transparency by Whiteboard
142(4)
Unleashing Talent
146(1)
Endnotes
147(4)
PART III Creating a Fearless Organization
151(62)
Chapter 7 Making it Happen
153(34)
The Leader's Tool Kit
154(4)
How to Set the Stage for Psychological Safety
158(9)
How to Invite Participation So People Respond
167(6)
How to Respond Productively to Voice --- No Matter Its Quality
173(8)
Leadership Self-Assessment
181(2)
Endnotes
183(4)
Chapter 8 What's Next?
187(26)
Continuous Renewal
187(2)
Deliberative Decision-Making
189(2)
Hearing the Sounds of Silence
191(2)
When Humor Isn't Funny
193(2)
Psychological Safety FAQs
195(13)
Tacking Upwind
208(1)
Endnotes
209(4)
Appendix: Variations in survey measures to Illustrate Robustness of Psychological Safety 213(4)
Acknowledgments 217(2)
About the Author 219(2)
Index 221
AMY C. EDMONDSON is the Novartis Professor of Leadership and Management at the Harvard Business School. Edmondson, recognized by the biannual Thinkers 50 global ranking of management thinkers since 2011, teaches and writes on leadership, teams and organizational learning. Her articles have been published in Harvard Business Review and California Management Review, Administrative Science Quarterly, and the Academy of Management Journal. She is the author of Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy and Teaming to Innovate from Jossey-Bass.