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E-grāmata: Forensic Human Factors and Ergonomics: Case Studies and Analyses

Edited by (Professor Emeritus, Psychology, North Carolina State University)
  • Formāts: 394 pages
  • Sērija : Human Factors and Ergonomics
  • Izdošanas datums: 03-Sep-2018
  • Izdevniecība: CRC Press Inc
  • Valoda: eng
  • ISBN-13: 9780429869167
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  • Bibliotēkām
  • Formāts: 394 pages
  • Sērija : Human Factors and Ergonomics
  • Izdošanas datums: 03-Sep-2018
  • Izdevniecība: CRC Press Inc
  • Valoda: eng
  • ISBN-13: 9780429869167
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This book has 18 case study chapters investigating various injury scenarios through the use of a Human Factors and Ergonomics (HFE) analysis. Each injury scenario derives from one or more similar lawsuits (but names, places and some of the details are fictionalized). The scenarios describe a slice of life of people interacting with products, equipment, tasks, and environments before they are seriously hurt. The forensic analysis that follows each scenario gives a background of prior similar events and systematically examines potential causes leading to the injury event. There is emphasis on the person-machine interface, human error, hazard analysis, hazard control and a model of communication-human information processing (C-HIP). Chapters are authored by highly experienced expert witnesses in HFE. The methods used are general techniques that can be applied to other injury scenarios, but would be better if employed earlier in a products life cycle to prevent or limit injury. The first three chapters introduce concepts useful for the analyses in the case study chapters. The last chapter offers some broad take-away points that cut across several of the case studies.











Features contributions by persons who have extensive experience in HFE and who have served professionally in the role of an expert witness in various legal cases mostly in product liability Gives a broad range of situations to illustrate where HFE considerations could improve product or environmental safety. There is an emphasis on children/caregivers, and adult activities such as driving Uses mitigation strategies to reduce the likelihood of occurrence and severity of adverse events Includes a first-person scenario at the beginning of each chapter Allows the lessons learned to be adaptable to other domains where people interact with products and environments
Human Factors and Ergonomics Book Series Foreword ix
Foreword xi
Preface xiii
Editor xvii
Contributors xix
Section I: Introductory
Chapters
1 Introduction
3(14)
Michael S. Wogalter
Human Factors and Ergonomics
4(4)
Forensic
8(1)
Case Studies and Analyses
9(2)
Systems Point of View
10(1)
Legal Aspects
11(1)
Confidentiality and Privacy
12(4)
Human Error
13(1)
HFE Viewpoint
13(1)
Topics
14(2)
References
16(1)
2 Hazard Analysis and Hazard-Control Hierarchy
17(16)
Michael S. Wogalter
Responsibility for Manufacturing a Safe Product
18(1)
Foreseeable Misuse
18(1)
Hazard Analyses
19(1)
Government Regulations and Industry Standards
20(2)
Data on Product Injury
20(1)
Consumer and Usability Testing
21(1)
Hazard-Control Hierarchy
22(8)
Design Out the Hazard
23(1)
Guarding against the Hazard
24(1)
Warnings
24(1)
Factors That Influence Decisions
25(1)
Human Error
25(1)
Product Stewardship
25(1)
Issues About the Hierarchy
26(1)
Training/Supervisory Control
27(1)
Responsibility for Product Safety: Importers Need to Consider Safety
28(1)
Distribution of Safety Communications
29(1)
Discussion/Conclusions
30(1)
References
31(2)
3 Communication-Human Information Processing (C-HIP) Model
33(20)
Michael S. Wogalter
Communication-Human Information Processing (C-HIP) Model
34(9)
C-HIP Model
35(1)
Source
35(1)
Channel
36(1)
Delivery
36(1)
Environmental Stimuli
36(1)
Receiver
37(1)
Attention Switch
37(1)
Attention Maintenance
38(1)
Memory/Comprehension
39(1)
Beliefs and Attitudes
42(1)
Motivation
43(1)
Behavior
43(1)
Discussion/Conclusions
43(3)
References
46(7)
Section II: Case Study
Chapters
4 Alternative Infant Sleep Products: Parent Lifesavers or Infant Death Traps
53(16)
Shelley Waters Deppa
Elaine D. Allen
Scenario
53(3)
Additional Background
56(2)
Human Factors/Ergonomics (HFE) Analysis
58(7)
Hazard Analysis Would Have Identified Key Findings
58(5)
Technical Literature Links Infant Suffocation to Sleep Position and Soft Bedding
63(1)
Applying Principles of Safety Design Hierarchy
64(1)
Discussion/Conclusions
65(1)
Acknowledgments
66(1)
References
66(3)
5 A Hazard Hanging at the Window
69(22)
Carol Pollack-Nelson
Scenario
69(2)
Additional Background
71(1)
HF&E Analysis
71(4)
Warnings and a Long-Running Information & Education Campaign
75(4)
Hazard Analysis
79(1)
The Product
79(1)
Warnings, Education & How Consumers Process Safety Information
80(6)
Hurdle 1: Gaining Attention
81(2)
Hurdle 2: Maintaining Attention
83(1)
Hurdle 3: Comprehending the Message
84(1)
Hurdle 4: Assimilating the Safety Message into Existing Beliefs and Experiences
84(1)
Hurdle 5: Motivating Compliance
85(1)
The Path Forward
86(2)
Discussion/Conclusions
88(1)
References
89(2)
6 Case of the Baby Sitter with No Restraint
91(14)
Christopher B. Mayhorn
Michael S. Wogalter
Scenario
91(2)
Additional Background
93(1)
Human Factors/Ergonomics (HF/E) Analysis
94(9)
Design Out the Hazard
94(1)
Guarding against the Hazard
94(1)
Warning about the Hazard
95(1)
Warnings Accompanying the Baby Sitter Seat Product
95(1)
Box
95(1)
On-Product Warning
96(1)
Why the Baby Sitter Warnings Were Insufficient
96(1)
Attention
97(1)
Comprehension
98(1)
Beliefs
99(1)
Further Assessment of the Warning System Using ANSI Standards
101(1)
U.S. CPSC Steps In: A Tale of Two Recalls
101(2)
Discussion and Conclusions
103(1)
References
103(2)
7 Not a Step!
105(18)
Michael J. Kalsher
Michael S. Wogalter
Scenario
105(1)
Additional Background
106(1)
HFE Analysis
107(13)
Hazard Analysis
107(2)
Furniture Industry Standards
109(1)
Hazard Control Hierarchy
109(1)
Warnings
111(1)
Comments on the Warning Sticker
112(2)
Warning Improvement Suggestions
114(2)
Retailer
116(2)
Legislation
118(1)
Product Recalls
118(1)
An Integrative Approach to Hazard Control
119(1)
Discussion/Conclusions
120(2)
References
122(1)
8 Colorful Rounded-Tip Scissors: Too Sharp for Children
123(12)
Alison G. Vredenburgh
Ilene B. Zackowitz
Alexandra N. Vredenburgh
Scenario
123(2)
Additional Background Information
125(3)
Product Users
125(1)
School Scissors Product
125(2)
Organizational Considerations
127(1)
Consumer Product Safety Commission (CPSC)
128(1)
Human Factors and Ergonomics (HFE) Analysis
128(5)
Hazard Analysis
128(1)
Manufacturer Knowledge of Hazard
129(1)
Hazard Control Hierarchy
129(3)
C-HIP Model
132(1)
Discussion/Conclusions
133(1)
References
134(1)
9 Following the Lead: Duped by Pipe Dope
135(14)
Michael S. Wogalter
Michael J. Kalsher
Scenario
135(3)
Additional Background
138(7)
Human Factors and Ergonomics Analysis
139(1)
Hazard Analysis
139(2)
Hazard Control Hierarchy
141(1)
Warning Label
142(1)
MSDS
143(1)
Safety Training
144(1)
Conclusion/Discussion
145(3)
References
148(1)
10 This Game Had a Bad Ending
149(14)
James M. Miller
Bradley T. Cook
Scenario
149(2)
Additional Background Information
151(2)
Human Factors/Ergonomics (HF/E) Analyses
153(5)
Discussion/Conclusions
158(2)
References
160(3)
11 A Close Brush with Death
163(16)
Michael S. Wogalter
Scenario
163(2)
Additional Background
165(2)
Wire Brush Product
165(2)
Human Factors and Ergonomics (HFE) Analysis
167(9)
Hazard Analysis
167(1)
Hazard Control Hierarchy
168(3)
C-HIP Model
171(5)
Motivation
176(1)
Discussion/Conclusions
176(2)
References
178(1)
12 The Medium is the Message: Warning Presentation Matters
179(18)
David R. Lenorovitz
Scenario
179(1)
Additional Background Information
180(4)
Brief Sketch of the Jackson Family
180(1)
Fire Incident Details and Investigation
181(1)
Jackson Computer Experience/Expertise
182(1)
Industry Knowledge of Lithium-Ion Battery and Device Issues
183(1)
HFE Analysis
184(7)
HFE Hazard/Warnings Analysis
184(1)
Was a Hazard Present?
185(1)
Was that Hazard Known to the Manufacturer/Retailer?
185(1)
Did the Manufacturer Provide Precautionary Information to Its Customers?
185(1)
Was There Any Precautionary Information Directly Attached to the Product?
186(1)
Was the Provided Precautionary Information Adequate?
187(2)
Hazard Control Hierarchy (HCH)
189(2)
Discussion/Conclusions
191(3)
Epilogue
192(2)
References
194(3)
13 Heavier Than Air
197(18)
Michael S. Wogalter
Kenneth R. Laughery Sr
Christopher B. Mayhorn
Scenario
197(2)
Additional Background
199(1)
HF/E Analysis
200(1)
Tech and Data Sheet
201(10)
Boysin Clear VOC Sealer Product Labeling
201(3)
Why the Boysin Warning is Inadequate
204(1)
Communication-Human Information Processing (C-HIP) Model
204(1)
Attention
205(1)
Comprehension
205(1)
Beliefs
206(1)
Motivation
207(1)
Alternative Warning
208(3)
Discussion and Conclusions
211(2)
References
213(2)
14 Over-Reaching Consequences
215(16)
Michael S. Wogalter
Tatyana Kildisheva
Scenario
215(1)
Additional Background
216(1)
Product Description
216(1)
Human Factors/Ergonomics Analysis
217(8)
Hazard Analysis
217(2)
Hazard Identification by the Manufacturer
219(1)
Hazard Control Hierarchy
220(1)
Design out the Hazard
220(1)
Guarding
220(1)
Warnings
220(1)
Need for Warning
221(1)
Warnings Provided
221(1)
Instructions Sheet
221(2)
Box
223(1)
On-Product Label
223(1)
Tag
224(1)
Video
224(1)
Website
224(1)
Warning System
224(1)
Pictorial Symbols
225(1)
Discussion/Conclusions
225(3)
Post Script
227(1)
References
228(3)
15 A Step in the Right Direction
231(12)
H. Harvey Cohen
Cindy A. LaRue
Scenario
231(1)
Additional Background Information
232(3)
Single Step on Dance Floor
233(1)
Unmarked Curb in Parking Garage
234(1)
Raised Display in Retail Establishment
235(1)
Sidewalk Uplift
235(1)
HF/E Analysis
235(5)
Discussion/Conclusions
240(1)
References
241(2)
16 Don't Walk: Hazardous to Cross Mid-Block
243(14)
Ilene B. Zackozvitz
Alison G. Vredenburgh
Alexandra N. Vredenburgh
Scenario
243(1)
Additional Background Information
244(3)
Crosswalk History
244(2)
The City Had Notice about the Unsafe Crosswalk
246(1)
Human Factors and Ergonomics (HFE) Analysis
247(7)
Hazard Analysis
247(1)
Hazard Control Hierarchy
248(2)
C-HIP Model
250(4)
Discussion/Conclusions
254(1)
References
255(2)
17 Beginning with a Malfunctioning Fuel Gauge and Ending with a Pedestrian Casualty
257(14)
Rudolf G. Mortimer
Scenario
257(2)
Additional Background Information
259(1)
Human Factors and Ergonomic (HFE) Analysis
260(3)
The Fuel Gauge
260(1)
The Pedestrian
261(1)
The Truck Driver
262(1)
The Truck
263(1)
Visibility Evaluations
263(5)
Field Test
263(1)
Computer Simulation
264(1)
Effect of the Lateral Location of the Pedestrian
265(1)
High Beam
265(1)
Comparison of Field Test and Computer Simulation Results
265(1)
Evasive Maneuver
265(1)
Visibility Simulation
266(1)
Expectancy
267(1)
Discussion/Conclusions
268(1)
References
269(2)
18 A Truck Driver's Dilemma
271(12)
Joseph Cohen
H. Harvey Cohen
Scenario
271(1)
Additional Background
272(2)
Litigation
272(2)
Human Factors and Ergonomics (HFE) Analysis
274(4)
Discussion/Conclusions
278(2)
References
280(3)
19 BOPS, Seatbelts, and the Unexpected Rollover
283(20)
David R. Lenorovitz
Edward W. Karnes
Michael S. Wogalter
Scenario
283(2)
Additional Background Information
285(4)
Riding Mower Types
285(2)
Relevant Riding Mower Performance Parameters
287(1)
Blade Hazard
288(1)
Slope and Rollovers
288(1)
Features or Methods Used to Mitigate Known Hazards
289(3)
Data on Riding Mower Instability
290(1)
ROPS and Seat Belts
291(1)
ROPS
291(1)
Human Factors and Ergonomics (HF/E) Analysis
292(4)
Warnings
292(4)
Discussion/Conclusions
296(4)
References
300(3)
20 Do Not Recline That Seat
303(12)
Kenneth R. Laughery Sr
Michael S. Wogalter
Scenario
303(2)
Additional Background
305(1)
HFE Analysis
306(6)
Hazard Analysis
306(1)
Hazard Control Hierarchy
307(1)
Design
307(1)
Guarding
308(1)
Warning
308(1)
C-HIP Model
309(1)
Source
309(1)
Channel
309(1)
Delivery
309(1)
Attention Switch and Maintenance
310(1)
Comprehension
311(1)
Beliefs
312(1)
Discussion and Conclusions
312(2)
References
314(1)
21 Working Out of View
315(24)
William J. Vigilante Jr
Scenario
315(4)
Additional Background Information
319(3)
Human Factors and Ergonomics (HFE) Analysis
322(12)
Hazard-Control (Safety) Hierarchy
322(3)
Design Failure
325(1)
Guarding Failure
326(2)
Safety Features
328(1)
Failure to Warn
329(3)
Practical HFE Solutions
332(2)
Discussion and Conclusions
334(1)
References
335(4)
Section III: Concluding
Chapter
22 General Final Comments
339(14)
Michael S. Wogalter
Forensic
341(1)
Hazard Analysis
341(1)
Hazard Control
342(1)
Design
342(1)
Guarding
342(1)
Warning
342(1)
C-HIP
343(2)
Human Error
345(1)
Marketing
345(2)
Importers are Manufacturers
347(1)
Regulations and Standards
347(1)
Different Analyses
348(1)
HFE Professionals Assisting Companies
348(1)
HFE References
349(1)
References
349(4)
Author Index 353(6)
Subject Index 359
Michael S. Wogalter, Ph.D., CPE

Mike Wogalter is a Professor Emeritus of Psychology at North Carolina State University (Raleigh), having "retired" in 2013 after being a full-time faculty member there for over 20 years. Previously, he held full-time faculty positions at Rensselaer Polytechnic Institute (Troy, NY) and the University of Richmond. He holds a Ph.D. degree in Human Factors/Engineering Psychology from Rice University, a masters degree in Experimental Psychology from the University of South Florida, and a bachelors degree in Psychology from the University of Virginia. He is a Fellow of the Human Factors and Ergonomics Society and the International Ergonomics Society. His interests have been mostly in the areas cognitive ergonomics, hazard communication, human-technology systems interaction, and forensic human factors. He has authored more than 370 publications, including books, journal articles, chapters, and conference proceeding articles. Mike has participated in hundreds of cases as an expert witness involving analyses of human perception, cognition, and warnings over the past three decades. He now mostly resides in Fort Lauderdale, Florida.