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Freedom LL Version: Looking Out, Looking in (with CD-ROM and Infotrac) 11th ed. [Loose-leaf]

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  • Formāts: Loose-leaf, height x width x depth: 249x193x13 mm, weight: 839 g
  • Izdošanas datums: 24-Feb-2005
  • Izdevniecība: Cengage Learning
  • ISBN-10: 0495062332
  • ISBN-13: 9780495062332
Citas grāmatas par šo tēmu:
Freedom LL Version: Looking Out, Looking in (with CD-ROM and Infotrac) 11th ed.Palielināt
  • Formāts: Loose-leaf, height x width x depth: 249x193x13 mm, weight: 839 g
  • Izdošanas datums: 24-Feb-2005
  • Izdevniecība: Cengage Learning
  • ISBN-10: 0495062332
  • ISBN-13: 9780495062332
Citas grāmatas par šo tēmu:
Permanent link: https://www.kriso.lv/db/9780495062332.html
This is the Loose-leaf version offered through the Alternative Select - Freedom Titles program. Please contact your Custom Editor to order and for additional details.
Preface xi
Chapter One A First Look at Interpersonal Relationships
2(42)
Why We Communicate
5(5)
Physical Needs
6(1)
Identity Needs
7(1)
Social Needs
8(1)
Practical Goals
8(2)
The Process of Communication
10(6)
A Linear View
10(1)
A Transactional View
11(5)
Communication Principles and Misconceptions
16(3)
Communication Principles
16(2)
Communication Misconceptions
18(1)
The Nature of Interpersonal Communication
19(8)
Two Views of Interpersonal Communication
19(2)
Technology and Interpersonal Communication
21(3)
Personal and Impersonal Communication: A Matter of Balance
24(3)
Communicating about Relationships
27(5)
Content and Relational Messages
27(1)
Types of Relational Messages
28(2)
Metacommunication
30(2)
What Makes an Effective Communicator?
32(8)
Communication Competence Defined
32(2)
Characteristics of Competent Communicators
34(6)
Summary
40(1)
Key Terms
41(1)
Media Resources
41(3)
PART I LOOKING IN
Chapter Two Communication and Identity: The Self and Messages
44(46)
Communication and the Self-Concept
46(25)
Biological and Social Roots of the Self
48(9)
Characteristics of the Self-Concept
57(4)
Influences on Identity
61(3)
The Self-Fulfilling Prophecy and Communication
64(3)
Changing Your Self-Concept
67(4)
Presenting the Self: Communiction as Identity Management
71(14)
Public and Private Selves
71(2)
Characteristics of Identity Management
73(5)
Why Manage Identities?
78(4)
How Do We Manage Identities?
82(3)
Identity Management and Honesty
85(1)
Summary
86(1)
Key Terms
86(1)
Media Resources
87(3)
Chapter Three Perception: What You See Is What You Get
90(40)
The Perception Process
93(8)
Selection
93(1)
Organization
94(5)
Interpretation
99(1)
Negotiation
100(1)
Influences on Perception
101(11)
Physiological Influences
101(3)
Cultural Differences
104(4)
Social Roles
108(4)
Self-Concept
112(1)
Common Tendencies in Perception
112(3)
We Judge Ourselves More Charitably than Others
112(1)
We Pay More Attention to Others' Negative Characteristics
113(1)
We Are Influenced by the Obvious
113(1)
We Cling to First Impressions
114(1)
We Assume that Others Are Similar to Us
114(1)
Perception Checking
115(3)
Elements of Perception Checking
115(1)
Perception Checking Considerations
116(2)
Empathy and Communication
118(8)
Empathy Defined
118(2)
The Pillow Method: A Tool for Building Empathy
120(6)
Summary
126(1)
Key Terms
126(1)
Media Resources
127(3)
Chapter Four Emotions: Thinking, Feeling, and Communicating
130(36)
What Are Emotions?
132(3)
Physiological Factors
132(1)
Nonverbal Reactions
133(1)
Cognitive Interpretations
133(1)
Verbal Expression
134(1)
Types of Emotions
135(2)
Primary and Mixed Emotions
135(1)
Intense and Mild Emotions
136(1)
Influences on Emotional Expression
137(7)
Personality
137(2)
Culture
139(1)
Gender
140(2)
Social Conventions
142(1)
Fear of Self-Disclosure
143(1)
Emotional Contagion
143(1)
Guidelines for Expressing Emotions
144(6)
Recognize Your Feelings
145(1)
Expand Your Emotional Vocabulary
145(2)
Share Multiple Feelings
147(1)
Recognize the Difference between Feeling, Talking, and Acting
147(1)
Accept Responsibility for Your Feelings
148(1)
Consider When and Where to Express your Feelings
148(2)
Managing Difficult Emotions
150(13)
Facilitative and Debilitative Emotions
150(1)
Sources of Debilitative Emotions
151(2)
Irrational Thinking and Debilitative Emotions
153(5)
Minimizing Debilitative Emotions
158(5)
Summary
163(1)
Key Terms
163(1)
Media Resources
163(3)
PART II LOOKING OUT
Chapter Five Language: Barrier and Bridge
166(42)
Language is Symbolic
169(1)
Understandings and Misunderstandings
170(10)
Understanding Words: Semantic Rules
170(6)
Understanding Structure: Syntactic Rules
176(1)
Understanding Structure: Pragmatic Rules
177(3)
The Impact of Language
180(12)
Naming and Identity
180(2)
Affiliation, Attraction, and Interest
182(1)
Power
183(1)
Disruptive Language
184(3)
The Language of Responsibility
187(5)
Gender and Language
192(6)
Content
192(1)
Reasons for Communicating
193(2)
Conversational Style
195(1)
Nongender Variables
196(2)
Language and Culture
198(5)
Verbal Communication Styles
198(3)
Language and Worldview
201(2)
Summary
203(1)
Key Terms
204(1)
Media Resources
205(3)
Chapter Six Nonverbal Communication: Messages beyond Words
208(38)
Characteristics of Nonverbal Communication
211(11)
Nonverbal Skills Are Important
212(1)
All Behavior Has Communicative Value
212(1)
Nonverbal Communication is Primarily Relational
212(3)
Nonverbal Communication Serves Many Functions
215(4)
Nonverbal Communication Is Ambiguous
219(3)
Influences on Nonverbal Communication
222(4)
Gender
222(1)
Culture
223(3)
Types of Nonverbal Communication
226(16)
Body Orientation
226(1)
Posture
227(2)
Gestures
229(1)
Face and Eyes
230(2)
Voice
232(2)
Touch
234(2)
Physical Attractiveness
236(1)
Clothing
237(1)
Distance
238(2)
Territoriality
240(1)
Physical Environment
240(2)
Time
242(1)
Summary
242(1)
Key Terms
243(1)
Media Resources
243(3)
Chapter Seven Listening: More than Meets the Ear
246(36)
Elements in the Listening Process
249(4)
Hearing
249(2)
Attending
251(1)
Understanding
251(1)
Responding
252(1)
Remembering
252(1)
The Challenge of Listening
253(10)
Types of Ineffective Listening
253(1)
Why We Don't Listen Better
254(5)
Meeting the Challenge of Listening Better
259(4)
Types of Listening Responses
263(17)
Prompting
263(1)
Questioning
264(1)
Paraphrasing
265(5)
Supporting
270(3)
Analyzing
273(2)
Advising
275(1)
Judging
275(3)
Choosing the Best Listening Response
278(2)
Summary
280(1)
Key Terms
281(1)
Media Resources
281(1)
PART III LOOKING AT RELATIONAL DYNAMICS
Chapter Eight Communication and Relational Dynamics
282(48)
Why We Form Relationships
284(8)
Attraction
284(3)
Intimacy
287(5)
Rewards
292(1)
Models of Relational Development and Maintenance
292(13)
Developmental Models
293(7)
Dialectical Perspectives
300(4)
Characteristics of Relational Development and Maintenance
304(1)
Self-Disclosure in Relationships
305(11)
Degrees of Self-Disclosure
307(3)
A Model of Self-Disclosure
310(1)
Reasons for Self-Disclosure
311(2)
Guidelines for Self-Disclosure
313(3)
Alternatives to Self-Disclosure
316(9)
Lying
317(4)
Equivocating
321(2)
Hinting
323(1)
The Ethics of Evasion
323(2)
Summary
325(1)
Key Terms
326(1)
Media Resources
326(4)
Chapter Nine Improving Communication Climates
330(40)
Communication Climate: The Key to Positive Relationships
332(7)
Confirming and Disconfirming Communication
333(4)
How Communication Climates Develop
337(2)
Defensiveness: Causes and Remedies
339(18)
Types of Defensive Reactions
340(2)
Preventing Defensiveness in Others
342(8)
Saving Face: The Clear Message Format
350(1)
Behavior
350(1)
Interpretation
350(3)
Feeling
353(1)
Consequence
354(1)
Intention
355(1)
Using the Clear Message Format
356(1)
Responding Nondefensively to Criticism
357(10)
Seek More Information
358(5)
Agree with the Critic
363(4)
Summary
367(1)
Key Terms
367(1)
Media Resources
367(3)
Chapter Ten Managing Interpersonal Conflicts
370(39)
The Nature of Conflict
373(2)
Conflict Defined
373(1)
Conflict Is Natural
374(1)
Conflict Can Be Beneficial
375(1)
Personal Conflict Styles
375(9)
Nonassertive Behavior
376(1)
Direct Aggression
377(2)
Passive Aggression
379(2)
Indirect Communication
381(1)
Assertion
381(2)
Which Style Is Best?
383(1)
Conflict in Relational Systems
384(4)
Complementary, Symmetrical, and Parallel Styles
384(2)
Intimate and Aggressive Styles
386(1)
Conflict Rituals
387(1)
Variables in Conflict Styles
388(4)
Gender
388(2)
Culture
390(2)
Methods of Conflict Resolution
392(5)
Win-Lose
392(2)
Lose-Lose
394(1)
Compromise
394(1)
Win-Win
395(2)
Win-Win Communication Skills
397(7)
Step 1 Identify Your Problem and Unmet Needs
397(1)
Step 2 Make a Date
398(1)
Step 3 Describe Your Problem and Needs
398(1)
Step 4 Consider Your Partner's Point of View
399(1)
Step 5 Negotiate a Solution
400(1)
Step 6 Follow Up the Solution
400(4)
Constructive Conflict: Questions and Answers
404(2)
Isn't the Win-Win Approach Too Good to Be True?
404(1)
Isn't the Win-Win Approach Too Elaborate?
405(1)
Isn't Win-Win Negotiating Too Rational?
405(1)
Is It Possible to Change Others?
405(1)
Summary
406(1)
Key Terms
406(1)
Media Resources
406(3)
Endnotes 409(19)
Glossary 428(6)
Name Index 434(8)
Subject Index 442(12)
Photo Credits 454(2)
Literary Credits 456