About the authors |
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xiii | |
Acknowledgements |
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xvii | |
Introduction: The Future Home in the 5G era and beyond |
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1 | (8) |
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The Future Home: The hub for hyper-connected living |
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2 | (1) |
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Roadmaps and capabilities for success in the new home market |
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3 | (1) |
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Experience-rich home services: Still held back by low tech |
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4 | (1) |
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Data security: The factor putting communications service providers (CSPs) in pole position |
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5 | (1) |
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Orchestrating data management as a consumer trustee: The holy grail |
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6 | (1) |
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Overcoming inertia, tech hurdles and entrenched attitudes |
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6 | (3) |
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01 A day in the life of a Future Home |
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9 | (8) |
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A life with the problems taken care of |
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11 | (1) |
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At home alone, and out with friends - simultaneously |
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12 | (1) |
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The ever-present personal assistant and servant |
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12 | (1) |
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The empty home doing its homework |
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13 | (1) |
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At home while on the move to work |
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14 | (1) |
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At work and feeling very much at home |
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15 | (1) |
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Collapsing distance to maintain contact |
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16 | (1) |
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02 Consumer needs in a hyper-connected world |
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17 | (24) |
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Five megatrends shaping hyper-connected lifestyles |
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19 | (9) |
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One: The hyper-connection and hyper-personalization of daily life |
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19 | (2) |
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Two: Millennials and Gen Z, the principal architects of the Future Home |
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21 | (3) |
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Three: The rapid ageing of society and the desire to age in place |
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24 | (2) |
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Four: The rise of Do It For Me (DIFM) and the fall of Do It Yourself (DIY) |
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26 | (1) |
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Five: `Alone together' in the digitized habitat |
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27 | (1) |
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How people really think and feel about homes - in eight mindsets |
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28 | (7) |
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30 | (1) |
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Mindset 2 Hip-happening Parents |
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31 | (1) |
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31 | (1) |
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Mindset 4 Social Grandparents |
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32 | (1) |
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Mindset 5 Ambience Leaders |
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33 | (1) |
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Mindset 6 Wired-up Urbanites |
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34 | (1) |
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Mindset 7 Conscientious Controllers |
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34 | (1) |
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Mindset 8 Chaotic Creatives |
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35 | (1) |
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35 | (4) |
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36 | (1) |
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37 | (1) |
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38 | (1) |
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39 | (2) |
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03 From use cases to business cases |
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41 | (10) |
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Life scenario 1: Home life for the Hip-happening Parents |
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43 | (3) |
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Intelligent assistance with childcare |
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43 | (1) |
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Hassle-free plug-and-play technology |
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43 | (1) |
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The home that knows each inhabitant personally |
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44 | (1) |
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45 | (1) |
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Taking home with you wherever you go |
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45 | (1) |
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Fostering family togetherness |
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46 | (1) |
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Life scenario 2: Advanced healthcare at home |
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46 | (3) |
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Freeing seniors to age at home |
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47 | (1) |
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Adapting an old home for new needs |
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47 | (1) |
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Keeping in touch with a grandparent via technology |
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48 | (1) |
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Constant health monitoring and maintenance |
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48 | (1) |
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49 | (2) |
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04 Turning homes into 5G Future Homes |
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51 | (24) |
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The limited success so far of connected home tech |
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53 | (4) |
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Excessive connected home device prices |
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57 | (1) |
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Impractical set-up procedures |
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58 | (1) |
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59 | (1) |
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60 | (3) |
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How 5G can turn the connected home into the Future Home |
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63 | (1) |
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New spectrum bands create high 5G speeds |
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64 | (2) |
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5G is more responsive and reliable |
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66 | (1) |
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5G can connect 10 times more devices than 4G |
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67 | (1) |
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68 | (3) |
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eSIM solves the size problem |
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69 | (1) |
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Edge computing removes network mileage |
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69 | (1) |
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Advanced data analytics for cleverer devices |
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70 | (1) |
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First steps: Mastering four challenges |
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71 | (2) |
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Challenge 1 Getting ecosystems right to lower the cost of Future Home devices |
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71 | (1) |
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Challenge 2 Leveraging 5G to solve set-up issues |
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71 | (1) |
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Challenge 3 Using 5G to solve the fragmented connectivity issues of today's homes |
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72 | (1) |
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Challenge 4 Uniting information pools and granting access for the greater good |
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72 | (1) |
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73 | (2) |
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05 Privacy and security: Two separate challenges of the 5G Future Home |
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75 | (16) |
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The paradox of the Future Home: Protecting data that must also be shared |
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78 | (1) |
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Data sharing in today's connected homes |
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79 | (3) |
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Three touchpoints for CSPs to deal with data safety successfully |
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82 | (6) |
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Cross-industry security certification for connected devices |
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84 | (2) |
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Continuous and perpetual monitoring |
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86 | (1) |
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Sowing customer trust and loyalty among the young |
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87 | (1) |
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CSPs' strong starting point on data safety |
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88 | (1) |
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89 | (2) |
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06 The rise of the connected living ecosystem builder |
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91 | (18) |
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Who should be the guiding hand? Three reasons why CSPs are in pole position |
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95 | (3) |
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Old trust yields new trust |
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95 | (1) |
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96 | (1) |
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Mission-critical infrastructure |
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97 | (1) |
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Breaking up the CSP value chain to unlock the Future Home: Six areas and six imperatives |
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98 | (9) |
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One Reinvent the front office digitally |
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99 | (1) |
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Two Reinvent the back office |
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100 | (2) |
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Three Train and equip your talent for the future CSP |
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102 | (1) |
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Four Kick-start rapid-fire product development |
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103 | (1) |
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Five Revamp your technology platforms |
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104 | (1) |
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Six Activate a pervasive connectivity layer |
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105 | (2) |
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107 | (2) |
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07 Emerging business models for the Future Home |
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109 | (14) |
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The limited return for CSPs of conventional home services |
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111 | (1) |
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Voice-controlled platform devices: Leading the way to the Future Home |
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112 | (1) |
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How multi-sided platforms will disrupt vertical integration |
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113 | (1) |
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Seeking service relevance for the end user within ecosystems |
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114 | (2) |
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Conquering new control points as a data gatekeeper |
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116 | (1) |
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Justifying data control through excellent user experience |
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117 | (1) |
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The platform need for partnerships and alliances |
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118 | (2) |
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Why individual connected home apps are not enough |
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120 | (1) |
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The protracted game of aligning platform partner incentives |
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121 | (1) |
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How basic services can attract new ecosystem partners |
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121 | (1) |
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122 | (1) |
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08 Creating incentives for the Future Home ecosystem |
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123 | (16) |
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The Future Home as pre-emptive multi-tasker |
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125 | (2) |
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Five properties for an effective Future Home |
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127 | (1) |
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How data silos kill viable ecosystems and good user experience |
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128 | (2) |
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Breaking down data silos for the home: A brief history |
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130 | (1) |
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The potential of universal translation platforms |
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131 | (1) |
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The universal blueprint for Future Home platforms |
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132 | (2) |
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Why the platform core should be open to everybody |
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134 | (1) |
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Build it and they will come |
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135 | (1) |
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How CSPs can lead the way to the Future Home |
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136 | (1) |
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137 | (2) |
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09 The road to the Future Home |
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139 | (16) |
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Life closely intertwined with technology |
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141 | (1) |
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The socio-demographic megatrends shaping hyper-connected lifestyles |
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142 | (1) |
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The great variety of specific use cases |
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143 | (1) |
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Fragmentation: The barrier to development of the Future Home |
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143 | (1) |
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5G: The connectivity game changer |
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144 | (1) |
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The need to build consumer trust via the strongest possible security, privacy and ethics |
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144 | (1) |
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Future Home orchestrators and gatekeepers: CSPs reloaded |
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145 | (1) |
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A necessary shift in business model |
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146 | (1) |
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Attracting partners to attract consumers |
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147 | (1) |
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Breaking down data silos to benefit both users and ecosystem players |
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147 | (1) |
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148 | (3) |
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151 | (4) |
Glossary of terms |
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155 | (8) |
Endnotes |
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163 | (10) |
Index |
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173 | |