"When we're dealing with difficult people, our creativity, productivity, and engagement suffer. Conflict and stress compromise our ability to think clearly and make sound decisions. We get caught up in our heads, lie awake at night worrying, withdraw from work, or react in ways we later regret-rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Our negative relationships are contagious, infecting our teams and organizations as well. Too often we grin and bearit as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior-there's your sanity to consider, and your career. In Getting Along: How to Work with Anyone (Even Difficult People), workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers-the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others-and provides strategies tailored to dealing constructively with each one. Facing a special case who defies categorization? She shares principles that will help you turn things around no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers the compassion, encouragement, and tools you need to prevail-on your terms. She answers questions, such as: How much do work relationships matter ; Why can't I stop thinking about that nasty email !; What's behind my problem colleague's behavior? ; How can I fix things if they won't cooperate ; I've tried everything-what now? Full of relatable, cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensableguide to navigating your toughest relationships at work-and building interpersonal resilience in the process"--
Gallo, an editor, writer, and workshop facilitator who helps leaders deal with conflict and navigate workplace dynamics, explains eight types of difficult coworkers and how to work with them: the insecure boss, the pessimist, the victim, the passive-aggressive peer, the know-it-all, the tormentor, the biased coworker, and the political operator. She describes the psychological foundations of each type of bad behavior and the motivation behind it, strategies for working with these individuals, and phrases to use with them. She also discusses why work relationships are important; conflict and the brain; nine principles for working with anyone; strategies for safeguarding one's career, reputation, and ability to do ones job; avoiding strategies that rarely work, such as retaliating and shaming; and strategies for prioritizing ones well-being. Annotation ©2022 Ringgold, Inc., Portland, OR (protoview.com)
Named one of "22 new books
that you should consider reading before the year is out" by Fortune
"This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." Publisher's Weekly
A research-based, practical guide for how to handle difficult people at work.
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regretrolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up.
Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behaviorthere's your sanity to consider, and your career.
In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkersthe insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and othersand provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevailon your terms. She answers questions such as: Why can't I stop thinking about that nasty email ! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everythingwhat now?
Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at workand building interpersonal resilience in the process.
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