Foreword |
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xv | |
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Introduction: Welcome to a Working World Where Good Comes First |
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1 | (2) |
How This Book Is Organized |
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3 | (4) |
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SECTION I PURPOSE AND PRINCIPLES: WHY A GOOD COMES FIRST CULTURE? |
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Chapter 1 Good Comes First: A Business Imperative in the Future of Work |
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7 | (18) |
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A Spark of Resistance---a Ray of Hope |
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8 | (4) |
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12 | (3) |
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15 | (3) |
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Good Comes First: The End Game |
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18 | (1) |
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First: We Must Understand Our Servant Purpose ... Our "Why" |
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19 | (1) |
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There's NOT an App for That |
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20 | (3) |
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The Role of Leaders in a Good Comes First Culture |
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23 | (2) |
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Chapter 2 Defining the "Good" in "Good Comes First" |
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25 | (20) |
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Our Definition of Good in "Good Comes First" |
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27 | (3) |
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Foundational Principle and Cornerstones: Culture Building Blocks of Good Comes First |
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30 | (2) |
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Our Foundational Principle: Equally Value Respect and Results |
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32 | (3) |
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Culture Cornerstone 1 Live Our Servant Purpose |
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35 | (2) |
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Culture Cornerstone 2 Lean on Trust, Validation, and Growth |
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37 | (1) |
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Culture Cornerstone 3 Measure Impact of Behaviors on Culture |
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38 | (2) |
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Culture Cornerstone 4 Use Our Voice for Good |
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40 | (2) |
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Lessons Learned from Our Two Example Companies |
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42 | (3) |
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Chapter 3 The Good: Companies Setting the Good Comes First Standard |
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45 | (20) |
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Good Comes First Companies |
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46 | (10) |
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What Does "Good" Mean to You? To Employees? |
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56 | (1) |
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Good Comes First Communications: Building Trust One Human at a Time |
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57 | (3) |
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60 | (1) |
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Personal Challenge 1 Change |
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60 | (1) |
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Personal Challenge 2 Growth |
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61 | (4) |
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Chapter 4 The Bad and the Ugly: Organizations That Failed to Put Good First |
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65 | (18) |
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The Difference Between Bad and Ugly |
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66 | (2) |
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Not-So-Good Company Cultures |
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68 | (10) |
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78 | (1) |
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79 | (1) |
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Measuring Results AND Respect |
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80 | (3) |
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Chapter 5 The Business Case for Good Comes First |
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83 | (18) |
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84 | (1) |
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A Reason to Take the Hill |
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85 | (2) |
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Real Companies---Real Results |
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87 | (3) |
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What Can We Learn from These Client Success Stories? |
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90 | (1) |
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Beyond Results: Competitive Advantages of a Good Comes First Culture |
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91 | (10) |
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SECTION II TACTICAL & PRACTICAL: HOW TO DEFINE, ALIGN, AND REFINE YOUR CULTURE |
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Chapter 6 The Organizational Constitution: An Origin Story |
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101 | (14) |
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Every Superhero Has an Origin Story |
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102 | (2) |
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What Is an Organizational Constitution (And Why Do You Need One)? |
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104 | (2) |
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The Bedrock of the Organizational Constitution: The Performance-Values Matrix |
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106 | (7) |
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The Ultimate Goal of an Organizational Constitution |
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113 | (2) |
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Chapter 7 The Organizational Constitution: Servant Purpose |
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115 | (18) |
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Crafting an Effective Servant Purpose Statement |
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117 | (4) |
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Communicating Your Company's Servant Purpose |
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121 | (2) |
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Your Servant Purpose Versus Your "Actual" Purpose |
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123 | (1) |
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Great Purpose Inspires Humans |
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124 | (2) |
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What Company Is Your Servant Purpose Role Model? |
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126 | (2) |
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Crafting a Compelling, Inspiring Purpose Statement |
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128 | (5) |
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Chapter 8 The Organizational Constitution: Values, Definitions, and Behaviors |
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133 | (22) |
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Why Must Values Be Defined in Behavioral Terms? |
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134 | (2) |
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Deciding Which Values You Will Define in Behavioral Terms |
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136 | (3) |
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Values: Definition, Behaviors, and the Power of "Do" Messages |
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139 | (2) |
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Step-by-Step: How to Define Values in Behavioral Terms |
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141 | (4) |
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Your Company's Values and Behaviors |
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145 | (2) |
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Define Your Chosen Values |
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147 | (1) |
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A Few More Examples of Desired Values |
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148 | (1) |
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Including Observable and Measurable Behaviors |
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149 | (3) |
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Your Values, Definitions, and Behaviors |
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152 | (3) |
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Chapter 9 The Organizational Constitution: Strategies and Goals |
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155 | (18) |
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More Parallels Between Respect and Results |
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157 | (1) |
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Creating Your Strategic Plan and Setting Goals |
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158 | (2) |
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A Second Chance at Getting It Right the First Time |
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160 | (1) |
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161 | (1) |
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The Fluid Nature of Strategy and Goals |
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162 | (1) |
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Who, What, When, and Where |
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163 | (2) |
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Strategic Imperatives: What Matters Most |
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165 | (1) |
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Plan the Work, Work the Plan |
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166 | (2) |
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Setting Quantifiable Goals |
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168 | (2) |
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Presenting Your Strategies and Goals |
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170 | (1) |
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171 | (2) |
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Chapter 10 Living Your Constitution: Aligning to Desired Values and Behaviors |
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173 | (18) |
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Performance Accountability |
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175 | (1) |
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The Good Comes First Accountability Model |
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176 | (3) |
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The Five Practices of the GCF Accountability Model |
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179 | (12) |
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Chapter 11 Measuring and Refining Your Good Comes First Work Culture |
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191 | (26) |
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Good Comes First Data Collection Methodology |
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193 | (1) |
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Values and Behaviors Survey |
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193 | (5) |
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Executive Team Effectiveness Survey |
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198 | (2) |
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Workplace Intelligence (WQ) Assessment |
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200 | (2) |
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The Five Components of Workplace Intelligence (WQ) |
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202 | (3) |
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Why WQ Is Critical to a Good Comes First Culture |
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205 | (2) |
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Examples of the Workplace Intelligence (WQ) Assessment |
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207 | (5) |
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Other Methods of Data Collection |
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212 | (5) |
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SECTION III ACTIONABLE INSPIRATION: BUILDING YOUR CULTURE FROM THE INSIDE OUT |
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Chapter 12 Leadership Qualities Within a Good Comes First Culture |
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217 | (16) |
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217 | (3) |
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Three Types of Leaders (Which Are You?) |
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220 | (5) |
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Desired Leadership Traits of Change Champions |
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225 | (3) |
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Strong Leader Versus Strong Leadership Team |
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228 | (1) |
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229 | (4) |
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Chapter 13 Team Building and Hiring While Putting Good First |
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233 | (12) |
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Team Building in a Good Comes First Company |
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234 | (2) |
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Contagious Pockets of Excellence |
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236 | (3) |
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Team-to-Team Collaboration: Bringing Back Barn Raising |
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239 | (2) |
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Hiring for a Good Comes First Company Culture |
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241 | (2) |
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A Hiring Bonus: Employee Referrals |
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243 | (2) |
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Chapter 14 Rebooting Your Current Company Culture Toward Good Comes First |
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245 | (14) |
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246 | (1) |
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The True Starting Point: You |
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247 | (1) |
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248 | (1) |
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Engage Your Leadership Team |
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249 | (3) |
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What to Expect from Team Leaders and Team Members |
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252 | (2) |
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Good Comes First Lessons Learned |
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254 | (5) |
Conclusion: Next Steps for Good Comes First Leaders and Teams |
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259 | (1) |
The Good Comes First Do List |
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260 | (3) |
Acknowledgments |
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263 | (2) |
Notes |
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265 | (6) |
Index |
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271 | (12) |
About the Authors |
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283 | |