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E-grāmata: Good Comes First: How Today's Leaders Create an Uncompromising Company Culture That Doesn't Suck

  • Formāts: 304 pages
  • Izdošanas datums: 28-Sep-2021
  • Izdevniecība: Matt Holt Books
  • Valoda: eng
  • ISBN-13: 9781953295996
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  • Cena: 13,34 €*
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  • Formāts: 304 pages
  • Izdošanas datums: 28-Sep-2021
  • Izdevniecība: Matt Holt Books
  • Valoda: eng
  • ISBN-13: 9781953295996

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"Discover the practical, step-by-step guide to creating a workplace culture that's better for employees, customers, and stakeholders-and your company's bottom line"--

Discover the practical, step-by-step guide to creating a workplace culture that’s better for employees, customers, and stakeholders—and your company’s bottom line.


For decades, talented people have tolerated old-school leaders who put results before respect, toxic company cultures, and workplaces that suck. But those days are over, and if leaders want to attract and retain the best employees—while improving productivity, customer service, employee satisfaction, and profits—it’s time for them to create work cultures where good comes first.
 
The problem is that because the corporate world has too often been driven primarily by results, we seldom ask leaders to change their work cultures. Even if we did, most leaders don’t know how. This book provides the actionable inspiration and practical direction needed to make that change happen.
 
In Good Comes First, S. Chris Edmonds and Mark S. Babbitt go beyond theoretical advice, using their combined 50 years of experience to present proven strategies for creating purposeful, positive and productive work cultures. Cultures where good comes first for employees, customers, leaders, and stakeholders—and where improved business outcomes quickly follow.
 
In these pages, readers will learn to:
  • Appreciate why a good comes first culture is a business imperative – especially for younger generations.
  • Distance yourself from the competition that maintains its undefined work culture (one that most likely sucks).
  • Identify what “good” means for your company in today’s business climate – and in the future of work.
  • Define your uncompromising work culture as you build a foundation of respect AND results.
  • Formalize your team’s servant purpose so that everyone understands how what your team does improves lives and communities.
  • Specify respectful behaviors, so your desired values are observable, tangible, and measurable.
  • Align your entire organization to your desired work culture – where good comes first every day.
  • Assess the quality of your current work culture by measuring and monitoring how well your leaders and your executive team demonstrate your servant purpose, valued behaviors, strategies, and goals.
  • Hold everyone accountable for both respect and results through modeling, celebrating, measuring, coaching, and mentoring leaders and team members.
  • Implement real, needed change – and quit “thinking” and “talking” about change (but never really get change started).
  • Become a change champion while creating a lasting legacy as a business leader.
  • Build a team of good people doing good work in a good company.
  •  
    What’s more, Good Comes First shows you where potential barriers to success hide—and how to push through them—and illuminates the moments when you’ll feel the most satisfaction and gain the most traction.

    After reading this book, you will see that when done right, change is not only possible—it’s practical, powerful, and profitable. And you will realize that you are the right person, at the right time, to make that change happen.
    Foreword xv
    Venus Williams
    Introduction: Welcome to a Working World Where Good Comes First 1(2)
    How This Book Is Organized 3(4)
    SECTION I PURPOSE AND PRINCIPLES: WHY A GOOD COMES FIRST CULTURE?
    Chapter 1 Good Comes First: A Business Imperative in the Future of Work
    7(18)
    A Spark of Resistance---a Ray of Hope
    8(4)
    Respect AND Results
    12(3)
    The Challenge Ahead
    15(3)
    Good Comes First: The End Game
    18(1)
    First: We Must Understand Our Servant Purpose ... Our "Why"
    19(1)
    There's NOT an App for That
    20(3)
    The Role of Leaders in a Good Comes First Culture
    23(2)
    Chapter 2 Defining the "Good" in "Good Comes First"
    25(20)
    Our Definition of Good in "Good Comes First"
    27(3)
    Foundational Principle and Cornerstones: Culture Building Blocks of Good Comes First
    30(2)
    Our Foundational Principle: Equally Value Respect and Results
    32(3)
    Culture Cornerstone 1 Live Our Servant Purpose
    35(2)
    Culture Cornerstone 2 Lean on Trust, Validation, and Growth
    37(1)
    Culture Cornerstone 3 Measure Impact of Behaviors on Culture
    38(2)
    Culture Cornerstone 4 Use Our Voice for Good
    40(2)
    Lessons Learned from Our Two Example Companies
    42(3)
    Chapter 3 The Good: Companies Setting the Good Comes First Standard
    45(20)
    Good Comes First Companies
    46(10)
    What Does "Good" Mean to You? To Employees?
    56(1)
    Good Comes First Communications: Building Trust One Human at a Time
    57(3)
    Good-ness Is Personal
    60(1)
    Personal Challenge 1 Change
    60(1)
    Personal Challenge 2 Growth
    61(4)
    Chapter 4 The Bad and the Ugly: Organizations That Failed to Put Good First
    65(18)
    The Difference Between Bad and Ugly
    66(2)
    Not-So-Good Company Cultures
    68(10)
    A Closer Look at Why
    78(1)
    A Typical Boardroom
    79(1)
    Measuring Results AND Respect
    80(3)
    Chapter 5 The Business Case for Good Comes First
    83(18)
    What Is Culture Worth?
    84(1)
    A Reason to Take the Hill
    85(2)
    Real Companies---Real Results
    87(3)
    What Can We Learn from These Client Success Stories?
    90(1)
    Beyond Results: Competitive Advantages of a Good Comes First Culture
    91(10)
    SECTION II TACTICAL & PRACTICAL: HOW TO DEFINE, ALIGN, AND REFINE YOUR CULTURE
    Chapter 6 The Organizational Constitution: An Origin Story
    101(14)
    Every Superhero Has an Origin Story
    102(2)
    What Is an Organizational Constitution (And Why Do You Need One)?
    104(2)
    The Bedrock of the Organizational Constitution: The Performance-Values Matrix
    106(7)
    The Ultimate Goal of an Organizational Constitution
    113(2)
    Chapter 7 The Organizational Constitution: Servant Purpose
    115(18)
    Crafting an Effective Servant Purpose Statement
    117(4)
    Communicating Your Company's Servant Purpose
    121(2)
    Your Servant Purpose Versus Your "Actual" Purpose
    123(1)
    Great Purpose Inspires Humans
    124(2)
    What Company Is Your Servant Purpose Role Model?
    126(2)
    Crafting a Compelling, Inspiring Purpose Statement
    128(5)
    Chapter 8 The Organizational Constitution: Values, Definitions, and Behaviors
    133(22)
    Why Must Values Be Defined in Behavioral Terms?
    134(2)
    Deciding Which Values You Will Define in Behavioral Terms
    136(3)
    Values: Definition, Behaviors, and the Power of "Do" Messages
    139(2)
    Step-by-Step: How to Define Values in Behavioral Terms
    141(4)
    Your Company's Values and Behaviors
    145(2)
    Define Your Chosen Values
    147(1)
    A Few More Examples of Desired Values
    148(1)
    Including Observable and Measurable Behaviors
    149(3)
    Your Values, Definitions, and Behaviors
    152(3)
    Chapter 9 The Organizational Constitution: Strategies and Goals
    155(18)
    More Parallels Between Respect and Results
    157(1)
    Creating Your Strategic Plan and Setting Goals
    158(2)
    A Second Chance at Getting It Right the First Time
    160(1)
    How Long? And How Long?
    161(1)
    The Fluid Nature of Strategy and Goals
    162(1)
    Who, What, When, and Where
    163(2)
    Strategic Imperatives: What Matters Most
    165(1)
    Plan the Work, Work the Plan
    166(2)
    Setting Quantifiable Goals
    168(2)
    Presenting Your Strategies and Goals
    170(1)
    Next Steps
    171(2)
    Chapter 10 Living Your Constitution: Aligning to Desired Values and Behaviors
    173(18)
    Performance Accountability
    175(1)
    The Good Comes First Accountability Model
    176(3)
    The Five Practices of the GCF Accountability Model
    179(12)
    Chapter 11 Measuring and Refining Your Good Comes First Work Culture
    191(26)
    Good Comes First Data Collection Methodology
    193(1)
    Values and Behaviors Survey
    193(5)
    Executive Team Effectiveness Survey
    198(2)
    Workplace Intelligence (WQ) Assessment
    200(2)
    The Five Components of Workplace Intelligence (WQ)
    202(3)
    Why WQ Is Critical to a Good Comes First Culture
    205(2)
    Examples of the Workplace Intelligence (WQ) Assessment
    207(5)
    Other Methods of Data Collection
    212(5)
    SECTION III ACTIONABLE INSPIRATION: BUILDING YOUR CULTURE FROM THE INSIDE OUT
    Chapter 12 Leadership Qualities Within a Good Comes First Culture
    217(16)
    The Challenges Ahead
    217(3)
    Three Types of Leaders (Which Are You?)
    220(5)
    Desired Leadership Traits of Change Champions
    225(3)
    Strong Leader Versus Strong Leadership Team
    228(1)
    Your Leadership Legacy
    229(4)
    Chapter 13 Team Building and Hiring While Putting Good First
    233(12)
    Team Building in a Good Comes First Company
    234(2)
    Contagious Pockets of Excellence
    236(3)
    Team-to-Team Collaboration: Bringing Back Barn Raising
    239(2)
    Hiring for a Good Comes First Company Culture
    241(2)
    A Hiring Bonus: Employee Referrals
    243(2)
    Chapter 14 Rebooting Your Current Company Culture Toward Good Comes First
    245(14)
    Organizational Readiness
    246(1)
    The True Starting Point: You
    247(1)
    Build the Case
    248(1)
    Engage Your Leadership Team
    249(3)
    What to Expect from Team Leaders and Team Members
    252(2)
    Good Comes First Lessons Learned
    254(5)
    Conclusion: Next Steps for Good Comes First Leaders and Teams 259(1)
    The Good Comes First Do List 260(3)
    Acknowledgments 263(2)
    Notes 265(6)
    Index 271(12)
    About the Authors 283
    Chris Edmonds is a speaker, author, and executive consultant who helps senior leaders create and sustain purposeful, positive, productive work cultures. After leading successful teams for 15 years, Chris started his company, The Purposeful Culture Group, in 1990. Chris also served for 24 years as a senior consultant with The Ken Blanchard Companies. Chris has worked with companies such as V Starr Interiors, EleVen by Venus Williams, World Kitchen, and Five Below. He is the author of The Culture Engine, plus five other books. Included in Inc. Magazines 100 Top Leadership Speakers, Chris is an in-demand presenter and was a featured speaker at South by Southwest.   Mark S. Babbitt is president of WorqIQ, a consultancy focused on transforming leadership, building good comes first company cultures, and developing Workplace Intelligence (WQ). Mark is also the Founder and CEO of YouTern, a community focused on helping young careerists get their first or next internship or job. He has worked with companies from IBM to faith-based nonprofits and Silicon Valley start-ups. Mark is co-author of A World Gone Social: How Companies Must Adapt to Survive. In addition, he has contributed to Harvard Business Review, Entrepreneur, Forbes, and many other publications. Like Chris, Mark is an in-demand speaker and was named a Top 100 Leadership Speaker by Inc. magazine.