| Notes on Contributors |
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ix | |
| Preface |
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| Acknowledgments |
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xxix | |
| Introduction |
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1 | (14) |
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Part I Crisis and Allied Fields |
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15 | (76) |
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1 Parameters for Crisis Communication |
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17 | (37) |
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2 Crisis Communication and Its Allied Fields |
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54 | (11) |
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3 Crisis Communication Research in Public Relations Journals: Tracking Research Trends Over Thirty Years |
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65 | (26) |
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Part II Methodological Variety |
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91 | (152) |
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4 Organizational Networks in Disaster Response: An Examination of the US Government Network's Efforts in Hurricane Katrina |
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93 | (22) |
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5 Regaining Altitude: A Case Analysis of the JetBlue Airways Valentine's Day 2007 Crisis |
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115 | (26) |
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6 The Press as Agent of Cultural Repair: A Textual Analysis of News Coverage of the Virginia Tech Shootings |
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141 | (18) |
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7 Are They Practicing What We Are Preaching? An Investigation of Crisis Communication Strategies in the Media Coverage of Chemical Accidents |
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159 | (22) |
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8 Examining the Effects of Mutability and Framing on Perceptions of Human Error and Technical Error Crises: Implications for Situational Crisis Communication Theory |
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181 | (24) |
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9 How Do Past Crises Affect Publics' Perceptions of Current Events? An Experiment Testing Corporate Reputation During an Adverse Event |
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205 | (16) |
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10 Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact |
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221 | (22) |
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243 | (40) |
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11 `We tell people. It's up to them to be prepared." Public Relations Practices of Local Emergency Managers |
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245 | (16) |
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12 Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling the Acute Stage of "Hard" Emergencies at the Tactical Level |
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261 | (22) |
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Part IV Specific Applications |
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283 | (96) |
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13 Oil Industry Crisis Communication |
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285 | (16) |
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14 Educational Crisis Management Practices Tentatively Embrace the New Media |
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301 | (18) |
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15 FEMA and the Rhetoric of Redemption: New Directions in Crisis Communication Models for Government Agencies |
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319 | (16) |
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Crisis Communication and Race |
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16 Effective Public Relations in Racially Charged Crises: Not Black or White |
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335 | (24) |
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17 Public Relations and Reputation Management in a Crisis Situation: How Denny's Restaurants Reinvigorated the Firm's Corporate Identity |
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359 | (20) |
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Part V Technology and Crisis Communication |
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379 | (44) |
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18 New Media for Crisis Communication: Opportunities for Technical Translation, Dialogue, and Stakeholder Responses |
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381 | (15) |
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19 Organizational and Media Use of Technology During Fraud Crises |
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396 | (14) |
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20 Organizational Use of New Communication Technology in Product Recall Crises |
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410 | (13) |
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Part VI Global Crisis Communication |
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423 | (86) |
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21 Crisis Communication, Complexity, and the Cartoon Affair: A Case Study |
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425 | (24) |
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22 Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings |
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449 | (18) |
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23 Negotiating Global Citizenship: Mattel's 2007 Recall Crisis |
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467 | (22) |
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24 Celebrating Expulsions? Crisis Communication in the Swedish Migration Board |
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489 | (20) |
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Part VII Theory Development |
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509 | (166) |
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25 Crisis Communicators in Change: From Plans to Improvisations |
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511 | (16) |
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26 Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue |
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527 | (23) |
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27 Crisis-Adaptive Public Information: A Model for Reliability in Chaos |
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550 | (18) |
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28 Communicating Before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices |
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568 | (23) |
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29 Who Suffers? The Effect of Injured Party on Attributions of Crisis Responsibility |
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591 | (16) |
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30 The Dialectics of Organizational Crisis Management |
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607 | (28) |
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31 Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions During Crisis Events |
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635 | (22) |
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32 Credibility Seeking through an Interorganizational Alliance: Instigating the Fen-Phen Confrontation Crisis |
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657 | (18) |
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Part VIII Future Research Directions |
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675 | (51) |
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33 Future Directions of Crisis Communication Research: Emotions in Crisis - The Next Frontier |
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677 | (6) |
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34 Complexity and Crises: A New Paradigm |
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683 | (8) |
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35 Considering the Future of Crisis Communication Research: Understanding the Opportunities Inherent to Crisis Events through the Discourse of Renewal |
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691 | (7) |
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36 Toward a Holistic Organizational Approach to Understanding Crisis |
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698 | (7) |
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37 What is a Public Relations "Crisis"? Refocusing Crisis Research |
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705 | (8) |
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713 | (6) |
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39 Pursuing Evidence-Based Crisis Communication |
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719 | (7) |
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| Afterword |
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726 | (2) |
| Name Index |
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728 | (4) |
| Subject Index |
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732 | |
Biežāk uzdotie jautājumi par e-grāmatām