This book constitutes the refereed proceedings of the 8th International Conference on HCI in Business, Government and Organizations, HCIBGO 2021, which was held as part of HCI International 2021 and took place virtually during July 24-29, 2021.The total of 1276 papers and 241 posters included in the 39 HCII 2021 proceedings volumes was carefully reviewed and selected from 5222 submissions.
The papers included in this book were organized in topical sections as follows: electronic, mobile and ubiquitous commerce; HCI in finance and industry; work and business operations; innovation, collaboration, and knowledge sharing; and digital transformation and artificial intelligence.
Electronic, Mobile and Ubiquitous Commerce.- Consumers“ Acceptance of a
Voice Commerce Application in FMCG in Germany, U.S. and U.K..- A Survey Study
on Successful Marketing Factors for Douyin (Tik-Tok).- Research on Experience
Evaluation of Taobao Shopping Platform Service.- Enhanced Product
Presentation with Augmented Reality: The Role of Affective Reactions and
Authenticity.- Dimensions of Retail Customer Experience and Its Outcomes: A
Literature Review and Directions for Future Research.- Users Reception of
Product Recommendations: Analyses Based on Eye Tracking Data.- Augmented
Reality: Does it Encourage Customer Loyalty.- Application of User Research in
E-commerce App Design.- Social Commerce: The Mediating Effects of Trust and
Value Co-Creation on Social Sharing and Shopping Intentions.- Dark Patterns
in Online Shopping: Of Sneaky Tricks, Perceived Annoyance and Respective
Brand Trust.- Methodical Framework and Case Study for mpowering
Customer-Centricity in an E-Commerce Agencythe Experience Logic as Key
Component of User Experience Practices within gile IT Project Teams.- HCI in
Finance and Industry.- How Blockchain Innovations Emerge: From the
Perspective of Knowledge Search.- The Impact of Integrated Market power on
Trade Credit and Cash Holding in US Retail Sector.- Disentangling
Technostress and Financial Stress Impacts on Users Psychophysiological
Responses and Coping Behaviors in the Context of Mobile Banking.-
Structure-Behavior Coalescence Method for Mobile Payment FinTech Service
Systems Design.- Human factors in Industry 4.0 and Lean Information
Management: Remodeling the Instructions in a Shop Floor.- Customer Solution
Design A New Agile Role Needed in the Automotive Industry to Support
Digital Transformation.- Mobile Wallet Adoption: Does Ubiquity Make a
Difference.- Transferring Customers Trust and Loyalty on Offline Banks
towards Online Payment Platforms in Integrated Ecosystem.- Information
Technology as Enabler of Transparency in Food Supply Chains - An Empirical
Study.- Work and Business Operations.- The New Normal? Motivators for and
Hindrances to Telework.- Addressing the Unseens: Digital Wellbeing in the
Remote Workplace.- An Analysis and Evaluation of the Design Space for Online
Job Hunting and Recruitment Software.- Perceptions of Using Tracking and
Tracing Systems in Work Environments.- A User Interface for Personalising
WS-BPEL Scenarios.- Blockchain-Based Load Carrier Management in the Physical
Internet.- The Study of Factors Influencing the Adoption of Cloud-Based ERP
System: The Perspective of Transaction Cost Economics.- Organizational
Resilience: Examining the Influence of Information Cost and Organizational
Capacity on Business Continuity Management.- Innovation, Collaboration, and
Knowledge Sharing.- A Study of Teamworks Productivity and Search Behavior
Using Talent Themes for Grouping.- The Effect of Gamification on Knowledge
Contribution in Online Q&A Communities: A Perspective of Social Comparison.-
Usability Assessment of a Jurisprudence System.- Inside-out: How Internal
Social Media Platforms Can Accelerate Innovation and Push External
Crowdsourcing towards New Frontiers.- The Need for New Education Platforms
that Support Inclusive Social Learning: A Case Study of Online and Hybrid
K-12 Learning Experience During the COVID-19 Pandemic.- Enterprise Social
Media Use in Classroom Team Project: A Mixed-Methods Exploration of the
Effects of Affordances on Team Productivity and Use.- Digital Transformation
and Artificial Intelligence.- Toward a Theory of Digital Mindfulness: A Case
of Smartphone-based Self-monitoring.- Haptic Interaction for VR: Use-Cases
for Learning and UX, Using the Example of the BMBF project SmartHands.-
Leveraging Artificial Intelligence in Medicine Compliance Check.- Privacy,
Ethics, Trust, and UX Challenges as Reflected in Google's People and AI
Guidebook.- An Experiment on the Impact of Information on the Trust in
Artificial Intelligence.- Empirical Research as a Challenge in Day-to-Day
Teaching during the Pandemic of 2020/21 - Practical Solutions.- Designing the
Empathetic Research IoT Network (ERIN) Chatbot for Mental Health Resources.-
The Effect of Hubert Dreyfuss Epistemological Assumption on the Philosophy
of Artificial Intelligence.- Human-Robot Interactions Design for Interview
Process: Needs-Affordances-Features Perspective.
