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E-grāmata: Hotel Accommodation Management

Edited by (School of Tourism, Events and Hospitality Management, Leeds Beckett University, UK)
  • Formāts: 210 pages
  • Sērija : Hospitality Essentials Series
  • Izdošanas datums: 10-Oct-2017
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781351690492
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Hotel Accommodation ManagementPalielināt
  • Formāts: 210 pages
  • Sērija : Hospitality Essentials Series
  • Izdošanas datums: 10-Oct-2017
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781351690492
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This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector.

The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets).

International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

Recenzijas

'In this book Professor Roy Wood does what he first did nearly 20 years ago with Dr Costas Verginis he has created a current, comprehensive yet accessible textbook on hotel accommodation. With experts gathered from his roles in global hospitality education he covers hotel ownership, vertical disintegration, challenges of standardization versus innovation, sustainability, Airbnb and the shared economy. I have been waiting for a book like this for my students.' Erwin Losekoot, Academic Head of Programmes, Auckland Institute of Studies, New Zealand

'This book provides a well informed and insightful account of hotel accommodation management. The sector is experiencing a wide variety of challenges in the way accommodation services are presented to paying guests, as well as from the availability of alternatives to hotels in accommodation provision. As always Roy Wood provides a critical and reflective analysis of hotel provision, and is a must read for all students, academics and industry practitioners alike.' Conrad Lashley, Professor in Hospitality Studies, Stenden University of Applied Science, The Netherlands

List of figures
ix
List of tables
xi
Notes on contributors xiii
Foreword xvii
Acknowledgements xix
1 Introduction: managing hotel accommodation: an overview
1(14)
Roy C. Wood
2 Trends and issues in hotel ownership and control
15(16)
Rob Van Ginneken
3 Valuation of hotel assets
31(15)
Michael Schwarz
4 Hotel accommodation design
46(11)
Roy C. Wood
5 Hotel front office management
57(13)
Andy Heyes
6 Housekeeping and related accommodation services
70(13)
Roy C. Wood
7 Hotel spa and wellness management
83(11)
Andy Heyes
8 Accommodation and MICE
94(16)
Glenn Mccartney
9 Managing accommodation in integrated resorts
110(16)
Glenn Mccartney
10 Hotel revenue management
126(12)
Stan Josephi
Frans Melissen
11 Hotels and social media
138(14)
Peter O'Connor
12 Hotels and sustainability
152(12)
Frans Melissen
13 Co-creation and the sharing economy in hospitality and tourism
164(13)
Jorn Fricke
14 Facilities management
177(14)
Roy C. Wood
15 The future(s) of hotel accommodation management
191(12)
Roy C. Wood
Index 203
Roy C. Wood is a Visiting Professor in the Hertfordshire Business School, University of Hertfordshire, and in the Academy of Hotel and Facility Management at NHTV Breda University of Applied Sciences, the Netherlands. He previously held professorships at Strathclyde University, NHTV Breda University of Applied Sciences and the University of Macau. In the private sector he was Principal and Managing Director of IMI University Centre (Switzerland), Dean of the Oberoi Hotel Group Centre for Learning and Development (India), and Chief Operating Officer of the Gulf Hospitality and Tourism Education Company (Bahrain). Wood is the author, co-author and editor/co-editor of some 15 books and more than 50 refereed research papers.
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