Dont let problem people get to you!
Whether its a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response may be to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
This book will help you to:
- Understand what makes difficult people tick and how best to handle them
- Learn ways to confidently stand up to others and resist the urge to attack back
- Develop strategies to calmly navigate emotionally-charged situations
- Deal with all kinds of difficult people hostile, manipulative and the impossible
- Know when to choose your battles, and when to walk away
Why let someone elses bad attitude ruin your day? This second edition of
How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people to make your life less stressful and a great deal easier.
Introduction vii
Part One Dealing With Difficult People 1
1 Difficult People and Their Difficult Behaviour 3
2 Is It You? 19
3 Communicating With Difficult People 49
4 Standing Up to Difficult People 75
Part Two Putting It Into Practice 103
5 Dealing With Direct Hostility 105
6 Dealing With Indirect Hostility 129
7 Dealing With Passive People 159
Part Three When All Else Fails 177
8 Dealing With Impossible People 179
9 Speaking Up and Standing Up for Other People: Being an Active Bystander
201
Conclusion 213
About the Author 217
Acknowledgements 219
Index 221
Gill Hasson is a bestselling author and careers coach with over 25 years experience in the areas of personal and career development. Shes a freelance tutor and teacher in mental health issues and delivers training for adult education organisations, voluntary and business organisations, and the public sector.
