About the Authors |
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Acknowledgments |
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ix | |
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Chapter 1 Building the Lawyer-Client Relationship |
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1 | (18) |
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1 | (1) |
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The Missouri Motivational Study |
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2 | (1) |
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3 | (1) |
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4 | (1) |
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4 | (1) |
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Estimating and Discussing the Fee |
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5 | (8) |
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Figure 1.1 Bill Delineating Specific Work and Accompanied by Hourly Time Statement (Conventional Style) |
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8 | (5) |
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13 | (3) |
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Figure 1.2 Bill Delineating Effort (Narrative Style) |
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14 | (2) |
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16 | (1) |
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Presenting a Written Estimate |
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17 | (1) |
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17 | (2) |
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Chapter 2 Establishing Fees and Budgets and Using Billing Technology |
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19 | (8) |
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Avoiding Fee-Schedule Mentality |
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20 | (1) |
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20 | (1) |
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21 | (1) |
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Using Substantive Systems and Forms |
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22 | (1) |
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Budgeting and Establishing Rates |
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23 | (1) |
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24 | (1) |
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24 | (1) |
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Changing Your Billing System |
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25 | (2) |
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Chapter 3 Communicating Value |
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27 | (16) |
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28 | (8) |
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28 | (1) |
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Figure 3.1 Bill Delineating Effort |
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29 | (1) |
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Use Blocking and Punctuation to Project Effort Visually |
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30 | (1) |
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Figure 3.2 Bill Referencing Discussions to Convey Concern |
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31 | (1) |
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Use Verbs to Convey Action |
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32 | (1) |
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Use Smaller Billing Paper When Possible |
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32 | (1) |
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Figure 3.3 Bill Using Blocking and Punctuation to Project Effort |
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33 | (1) |
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Figure 3.4 Bill Using Frequent Action Verbs |
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34 | (2) |
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Project Honesty, Legal Ethics, and Competence |
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36 | (1) |
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Figure 3.5 Bill Projecting Values and Competence, Printed on 53/8-by-51/2-Inch Stationery |
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37 | (1) |
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37 | (1) |
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Format the Bill Appropriately |
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38 | (1) |
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Draft an Inviting Statement |
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39 | (4) |
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41 | (1) |
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Figure 3.6 Personalized Bill: Sample 1 |
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41 | (1) |
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Figure 3.7 Personalized Bill: Sample 2 |
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42 | (1) |
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Chapter 4 Employing Other Techniques That Project Effort |
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43 | (8) |
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Copy the Client on All Key Matters |
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43 | (1) |
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Give the Client Undivided Attention during All Meetings |
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44 | (1) |
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Keep Good Records of Completed Work |
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45 | (1) |
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Use a Proper Timekeeping System |
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45 | (5) |
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Timekeeping in Action---The Harris Morgan Manual System |
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45 | (1) |
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Using Technology for Timekeeping |
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46 | (1) |
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47 | (3) |
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50 | (1) |
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Chapter 5 Putting the Commandments on Drafting Bills into Action |
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51 | (6) |
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A Summary of Highly Effective Techniques |
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52 | (2) |
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Why Clients Return to You |
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54 | (3) |
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Chapter 6 Alternative Fee Arrangements |
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57 | (6) |
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When and Why to Consider Alternative Fee Arrangements |
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57 | (2) |
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Why the Hourly Rate Bill Is Here to Stay |
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59 | (4) |
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POSTSCRIPT: Miscellaneous Timekeeping and Billing Tips |
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63 | (6) |
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First---Let's Talk about Fees |
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63 | (1) |
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Contemporaneous Timekeeping |
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64 | (1) |
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Review Your Hourly Rates Once a Year and Determine Whether the Rates Should Change |
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64 | (1) |
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When Changing Your Rates, Offer Clients the Opportunity to "Buy" Hours in Advance |
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65 | (1) |
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Consider Whether You Should Charge for Internal Expenses and How |
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65 | (1) |
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Determine If the Types of Work You Do Justify Multiple Hourly Rates |
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65 | (1) |
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Data-Mine Your Files and Bills to Identify Types of Matters That Are Candidates for Alternative Billing Methods |
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66 | (1) |
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66 | (1) |
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Look at Substantive Systems and Use Alternative Fees |
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66 | (1) |
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67 | (1) |
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Consider Evergreen Retainers |
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67 | (1) |
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Written Fee Agreements for Each Engagement---Even for Existing Clients |
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68 | (1) |
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Send Your Client a File for Each Matter |
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68 | (1) |
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Appendix A Ethics and Fees |
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69 | (8) |
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Appendix B Alternative Fee Arrangements |
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77 | (8) |
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85 | (6) |
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91 | (2) |
Index |
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93 | |