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E-grāmata: Human Work Interaction Design: A Platform for Theory and Action

  • Formāts: PDF+DRM
  • Sērija : HumanComputer Interaction Series
  • Izdošanas datums: 23-Sep-2021
  • Izdevniecība: Springer Nature Switzerland AG
  • Valoda: eng
  • ISBN-13: 9783030717964
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Human Work Interaction Design: A Platform for Theory and ActionPalielināt
  • Formāts: PDF+DRM
  • Sērija : HumanComputer Interaction Series
  • Izdošanas datums: 23-Sep-2021
  • Izdevniecība: Springer Nature Switzerland AG
  • Valoda: eng
  • ISBN-13: 9783030717964
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An approach to socio-technical HCI called Human Work Interaction Design (HWID) emerged around 2005. It has grown steadily, and now is the time for sharing this research with a wider audience. In this book, the HWID approach is used to discuss socio-technical HCI theory, cases, methods, and impact. The book introduces HWID as a multi-sided platform for theorizing about socio-technical HCI work design in the digital age. It presents design cases that illustrate the design of socio-technical relations, provides specific advice for researchers, consultants, and policy makers, and reflects on the open issues related to theorizing about sociotechnical HCI.

The benefits of HWID include that it meets the requirement of taking both the social and the technical into account, while focusing strongly on the relationship between the social and the technical. In addition, it is truly international and explicitly considers local cultural, organizational, and technological contexts.     



1 A Platform for Theorizing about Socio-Technical HCI Design
1(10)
1.1 On the Use of the HWID Platform
3(1)
1.2 The Context(s) of HWID
4(3)
1.3 Content
7(1)
References
7(4)
2 Human Work Interaction Design for Socio-Technical Theory and Action
11(40)
2.1 The Aim with the HWID for Theory and Action
12(4)
2.2 The Body of HWID Research
16(5)
2.3 HWID and Practice-Based Design (PBD)
21(2)
2.4 HWID and Experience Design (ED)
23(3)
2.5 HWID and Design Tensions (DTs)
26(2)
2.6 Socio-Technical Approaches to HCI Compared
28(9)
2.7 About the Core of HWID
37(4)
2.8 Summary
41(3)
References
44(7)
3 Relation Artefacts Type I
51(14)
3.1 Organizational Problem Definitions
52(4)
3.2 Workers' Needs
56(2)
3.3 Persona Creations
58(3)
3.4 Summary
61(1)
References
62(3)
4 Relation Artefacts Type II
65(16)
4.1 Interaction Design Patterns
67(4)
4.2 Collaborative Sketches
71(2)
4.3 Workflow Convergences
73(1)
4.4 Summary
74(1)
4.5 Appendix
74(3)
References
77(4)
5 Relation Artefacts Type III
81(26)
5.1 Organizational Action Hypotheses
83(5)
5.2 Prototyped Worker Experiences
88(4)
5.3 UX-at-Work Field Evaluations
92(7)
5.4 Summary
99(1)
References
100(7)
6 Relation Artefacts Type IV
107(26)
6.1 Interaction Interoperability Checkups
111(5)
6.2 Digital Legacy Interventions
116(4)
6.3 Organizational Strategy Alignments
120(4)
6.4 Summary
124(1)
6.5 Appendix
125(4)
References
129(4)
7 HWID Research
133(40)
7.1 The Form of HWID Theory
134(7)
7.2 Theorizing (Theory Building) Workshops
141(10)
7.3 HWTD Templates for Qualitative Analysis
151(5)
7.4 Exploratory Quantitative Modeling of HWID Cases
156(7)
7.5 Work Plans for HWID Projects
163(4)
7.6 Conclusion
167(2)
References
169(4)
8 HWID Consultancy
173(64)
8.1 The Work Practices of Socio-Technical Design Consultants
174(4)
8.2 What Do We Know About Consultants' Use of Socio-Technical HCI Design Approaches?
178(1)
8.3 HWTD Action Cards
179(1)
8.4 Design Cases: Consultancy in Small to Medium-Sized Enterprises (SMEs) Manufacturing
180(2)
8.5 Design Case
1. Ship Engine Parts Manufacturing Factory
182(10)
8.6 Design Case
2. A Glass Processing Factory
192(34)
8.7 Insights from Design Cases About HWID Consultancy
226(5)
References
231(6)
9 HWID Policymaking
237(30)
9.1 Introduction: Emancipatory Socio-Technical HCI
237(1)
9.2 The HWID Context of Public Policy
238(2)
9.3 Relation Artefacts Type I: Needs and Problems
240(5)
9.4 Relation Artefacts Type II: Socio-Technical Ideation Sketches
245(7)
9.5 Relation Artefacts Type III: Socio-Technical Hypothesis Prototyping
252(5)
9.6 Relation Artefacts Type IV: Socio-Technical Interventions
257(2)
9.7 Theory and Methods---Policymaking Theory and Socio-Technical HCI
259(1)
9.8 Reflection of HWID and Policymaking
260(1)
References
261(6)
10 Socio-Technical HCI Design in a Wider Context
267(14)
10.1 HWID for Subordinating to Algorithms and Digital Anthropomorphism
268(5)
10.2 Affective Interaction Experiences in the Workplace
273(3)
10.3 Design in the Anthropocene Age
276(1)
References
277(4)
11 Sketching for Digital Human Work
281
11.1 Main Insight
281(1)
11.2 HWID Relation Artefact Insights
282(3)
11.3 Implications
285(3)
11.4 Epilogue
288(3)
References
291
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