| Preface |
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iv | |
| Part 1: Communicating with E-Mail and Memos Written |
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1 | (24) |
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1 Understanding E-Mail Messages and Memos Written |
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2 | (2) |
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2 Composing the Main Elements of Messages Written |
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4 | (2) |
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Making sure your message is delivered |
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3 Creating Professional E-Mail Messages Written |
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6 | (2) |
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4 Constructing Professional Memos Written |
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8 | (2) |
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Advancing your career by mastering memos |
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5 Writing Request Messages Written |
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10 | (2) |
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Simplifying meeting requests |
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6 Writing Response Messages Written |
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12 | (2) |
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Response e-mail etiquette |
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7 Writing Bad-News Messages Written |
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14 | (2) |
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8 Writing Documentation Messages Written |
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16 | (2) |
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Technology @ Work: Wikis Written |
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18 | (2) |
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20 | (5) |
| Part 2: Uncovering the Secrets of Clear Writing Written |
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25 | (24) |
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9 Clarifying Written Communication Written |
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26 | (2) |
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10 Writing Solid Sentences Written |
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28 | (2) |
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11 Developing Effective Paragraphs Written |
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30 | (2) |
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12 Mastering Punctuation Written |
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32 | (2) |
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E-mail, IM, and posts: writing or texting? |
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13 Laying Out Your Documents Written |
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34 | (2) |
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Selecting the right medium |
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14 Illustrating Data Written |
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36 | (2) |
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15 Adding Tables and Figures to Documents Written |
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38 | (2) |
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16 Proofreading and Revising Written |
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40 | (2) |
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Plain English is good business |
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Technology @ Work: Blogs Written |
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42 | (2) |
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44 | (5) |
| Part 3: Developing Reports and Proposals Written |
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49 | (24) |
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17 Understanding Reports and Proposals Written |
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50 | (2) |
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Business reports are not academic papers |
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18 Planning a Report or Proposal Written |
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52 | (2) |
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19 Writing the Beginning Written |
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54 | (2) |
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20 Writing the Body Written |
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56 | (2) |
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21 Creating the End Matter Written |
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58 | (2) |
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Web tools for Web research |
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22 Writing Short Reports Written |
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60 | (2) |
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23 Writing Proposals Written |
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62 | (2) |
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24 Citing Sources Written |
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64 | (2) |
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Writing in your own words |
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Technology @ Work: Online Collaboration Tools Written |
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66 | (2) |
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68 | (5) |
| Part 4: Writing for Employment Written |
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73 | (24) |
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25 Understanding Job Searches Written |
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74 | (2) |
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Searching for jobs on the Internet |
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26 Writing Effective Cover Letters Written |
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76 | (2) |
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27 Planning Resumes Written |
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78 | (2) |
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28 Writing Chronological Resumes Written |
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80 | (2) |
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Avoiding ethical pitfalls |
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29 Writing Functional Resumes Written |
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82 | (2) |
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Including keywords in your resume |
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30 Requesting Letters of Reference Written |
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84 | (2) |
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E-portfolios and video resumes |
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31 Sending Follow-Up Messages Written |
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86 | (2) |
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32 Accepting or Rejecting Job Offers Written |
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88 | (2) |
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Technology @ Work: Professional Networking Sites Written |
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90 | (2) |
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92 | (5) |
| Part 5: Writing Professional Letters Written |
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97 | |
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33 Understanding Professional Letter Writing Written |
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98 | (2) |
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The world's most effective business letter? |
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34 Writing Business Letters Written |
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100 | (2) |
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35 Using Salutations Written |
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102 | (2) |
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36 Closing Business Letters Written |
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104 | (2) |
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37 Writing Routine Letters Written |
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106 | (2) |
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38 Answering Request Letters Written |
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108 | (2) |
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39 Writing Persuasive Letters Written |
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110 | (2) |
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40 Writing for Goodwill Written |
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112 | (2) |
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Respond to complaints with goodwill messages |
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Technology @ Work: Instant Messaging Written |
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114 | (2) |
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116 | |
| Glossary |
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1 | (2) |
| Index |
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3 | |
