E-grāmata: Information and Communication Technology in Organizations: Adoption, Implementation, Use and Effects

Authors		vii
Preface		viii
Acknowledgements		xi
Abbreviations		xii
PART I		1	(54)
ICT and organization: processes and factors		3	(19)
Introduction		3	(1)
Organization, communication and technology		4	(2)
Innovation, organization and diffusion		6	(8)
Organization, environment and individuals		14	(1)
Factors influencing the adoption, implementation, use and effects		15	(5)
Conclusion		20	(2)
Technology		22	(18)
Technology in context		22	(2)
Technological trends		24	(3)
Convergence		27	(3)
Layer model		30	(2)
ICT in organizations		32	(8)
Organizations		40	(15)
What is an organization?		40	(4)
Organizational goals and ICT		44	(2)
Organizational structure and ICT		46	(9)
PART II		55	(82)
Adoption: from exploration to decision-making		57	(18)
Adoption in two stages		58	(2)
Adoption of ICT: push and pull, opportunities and demands		60	(4)
A closer analysis of adoption		64	(9)
Conclusion		73	(2)
Implementation		75	(18)
Introduction		77	(2)
Design and implementation of ICT systems and applications		79	(4)
Design and implementation of ICT systems and applications: organizational integration		83	(4)
Critism of existing design and implementation		87	(2)
Organizational implementation		89	(3)
Conclusion		92	(1)
Use: individual, group and organization		93	(22)
Introduction		94	(1)
Individual and use: media choice and use		95	(12)
ICT and communication at the group level		107	(4)
Trends and developments in the use of ICT in organizations		111	(2)
Conclusion		113	(2)
Effects: tasks, processes and structures		115	(22)
Introduction		116	(1)
ICT effects: no simple matter		117	(3)
The individual: from productivity to satisfaction		120	(3)
Organization: processes and structures		123	(6)
Environment: network organizations and information economy		129	(4)
A case study of ICT effects: interaction between organization and technology		133	(1)
Conclusion		134	(3)
PART III		137	(54)
E-commerce and e-business		139	(24)
Introduction		140	(1)
Business models		141	(4)
Adoption: the translation of business models in practice		145	(7)
Implementation: embedding e-commerce and e-business in the organization		152	(6)
E-commerce and e-business: adoption and use		158	(2)
On the effects of e-commerce and e-business: some myths reconsidered		160	(2)
Conclusion		162	(1)
E-government		163	(18)
Introduction		164	(1)
Differences and similarities when compared to e-business		164	(1)
Government in networks of information, communication and transaction		165	(1)
Strategic possibilities of ICT for government		166	(3)
The adoption of ICT by government		169	(7)
Implementation and use of ICT by government		176	(3)
Conclusion		179	(2)
Some concluding remarks and research agenda		181	(10)
Opportunities and demands in retrospect		181	(1)
Phases and factors in retrospect		182	(2)
Future developments and research agenda		184	(6)
Concluding remarks		190	(1)
Glossary of concepts		191	(9)
References		200	(15)
Author index		215	(4)
Subject index		219

Harry Bouwman is the Finnish Distinguished Professor at the Institute for Advanced Management Systems Research, Åbo Akademi University, Turku Finland, and the Associate professor at Delft University of Technology, Information and Communication Technology, Faculty Technology, Policy and Management, Delft, The Netherlands. He served as an interim chair of the ICT-section in the period 2000-2002, in 2004 and from 2007- 2009. He studied political science at the Free University of Amsterdam (1979). He is specialized in research methods and techniques, statistic and communication sciences. He followed courses in the domain of Computer Science at the Open University (1985-86). He received his PhD at Catholic University Nijmegen in 1986 at the Faculty of Social Science. Bart van den Hooff is Professor of Organizational Communication and Information Systems. He has a PhD (with honors) in Communication from the University of Amsterdam. Before coming to the VU University, he worked in consultancy (M&I/Partners), at the Delft University of Technology and the University of Amsterdam. His research interests include the interaction between ICT, organization and individuals, knowledge sharing, distributed collaboration and online interaction. His work has been presented at international conferences and published in (among others) Journal of Management Studies, Organization Studies, Journal of Information Technology, Information & Management, Communication Research, European Journal of Information Systems and Information Processing & Management Jan A.G.M. van Dijk (1952) is emeritus professor of communication science and sociology of the information society and still working at the University of Twente, the Netherlands.

His main domains of research are the social aspects of the digital media, digital democracy and the digital divide. His best known English books are The Network Society (Four Editions, Sage Publications), Digital Democracy (2000, Sage Publications), The Deepening Divide (2005, Sage Publications), Digital Skills (2014, Palgrave Macmillan), Internet and Democracy (2018, Routledge) and The Digital Divide (2020, Polity Press). Since the year 2020 he is working on an overall work called Power & Technology, combining theories of social and natural power explaining the use of technology in human history. During his long career he was an advisory of many governments and departments as well as the European Commission.