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E-grāmata: Information Systems for eGovernment: A Quality-of-Service Perspective

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  • Formāts: PDF+DRM
  • Izdošanas datums: 14-Sep-2010
  • Izdevniecība: Springer-Verlag Berlin and Heidelberg GmbH & Co. K
  • Valoda: eng
  • ISBN-13: 9783642135712
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Information Systems for eGovernment: A Quality-of-Service PerspectivePalielināt
  • Formāts: PDF+DRM
  • Izdošanas datums: 14-Sep-2010
  • Izdevniecība: Springer-Verlag Berlin and Heidelberg GmbH & Co. K
  • Valoda: eng
  • ISBN-13: 9783642135712
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The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.

Written from a data-centric perspective, Information Systems for eGovernment presents a methodology that is grounded in computer science, but leveraged by sociological, organizational, economical, juridical analyses and methods. Examples and case studies are included, which illustrate the relevance of the approach.

Recenzijas

From the reviews:

The book centers on using the multidisciplinary planning methodology from the Italian eGovernment for Mediterranean Countries (eG4M) project, which emphasizes the stakeholder-experienced quality of identified governmental services. This book concentrates its attention on a part of SOA that commonly is weakly done: the planning of SOA projects. Hence, it offers worthwhile reading for managers and project leaders who are or may become involved in SOA projects. (Ned Chapin, ACM Computing Reviews, August, 2011)

Part I eGovernment: A Complex Challenge
1 The Different Facets of eGovernment Initiatives: Paradigms and Approaches
3(18)
1.1 Background and Motivations for a Methodology
4(3)
1.2 Planning eGovernment Initiatives as Services
7(3)
1.3 Information Systems Strategic Alignment in eGovernment
10(3)
1.4 The Role of Rules in eGovernment Initiatives
13(1)
1.5 The eG4M Multidisciplinary Approach
14(5)
1.6 Summary
19(2)
2 Data Governance
21(22)
2.1 Data Governance Issues
22(1)
2.2 Data Quality
22(4)
2.2.1 Data Quality Dimensions
24(1)
2.2.2 A Methodology for Data Quality Assessment and Improvement
25(1)
2.3 Data Modeling
26(3)
2.3.1 The Entity — Relationship Model
27(2)
2.4 Schema Integration in the Small
29(4)
2.4.1 Conflict Analysis and Schema Merging
31(2)
2.4.2 Enrichment and Rearrangement
33(1)
2.5 Schema Integration in the Large: The Repository of Schemas
33(8)
2.5.1 Schema Abstraction
35(2)
2.5.2 A Methodology for the Construction of a Repository of Schemas
37(1)
2.5.3 Usages of the Repository of Schemas in eG4M Planning Activities
38(3)
2.6 Summary
41(2)
3 The eG4M Methodology at a Glance
43(12)
3.1 Black-Box and White-Box Description of the Methodology
45(5)
3.2 Running Example
50(2)
3.3 Summary
52(3)
Part II Strategic Planning
4 eGovernment Vision Elicitation
55(20)
4.1 Policies and Principles
57(3)
4.2 Preliminary eGovernment Vision Elicitation
60(2)
4.3 Strategy Modeling
62(10)
4.3.1 The Map Model
63(3)
4.3.2 Building the AS-WISHED Business Model
66(3)
4.3.3 Documenting the AS-WISHED Business Model
69(3)
4.4 Defining the Macro- and Micro-objectives of the eGovernment Vision
72(1)
4.5 Summary
73(2)
5 State Reconstruction
75(24)
5.1 How to Represent eG4M Facets
76(12)
5.1.1 Social Context
76(2)
5.1.2 Services
78(4)
5.1.3 Types of Users
82(1)
5.1.4 Laws
83(2)
5.1.5 Organization
85(1)
5.1.6 Process
86(2)
5.1.7 Data
88(1)
5.2 How to Represent Relationships Among Issues
88(8)
5.2.1 Services and Laws
89(1)
5.2.2 Services, Processes, Macro-processes
90(3)
5.2.3 Processes and Organizations
93(1)
5.2.4 Organizations and Types of Data
93(1)
5.2.5 Organizations and Data Flows
94(1)
5.2.6 Types of Data and Databases
95(1)
5.2.7 Other Relationships
96(1)
5.3 Enriching Matrices with Quantitative Data
96(1)
5.4 Usages of Knowledge Collected in the State Reconstruction Phase
96(2)
5.5 Summary
98(1)
6 eReadiness Assessment
99(28)
6.1 What Is eReadiness?
100(1)
6.2 Social and Organizational Analysis
101(8)
6.2.1 The SECI Tool
104(3)
6.2.2 SECT Field Analysis at the Tangier Municipality
107(1)
6.2.3 Running Example
108(1)
6.3 The Microeconomic eReadiness Model
109(13)
6.3.1 The Model and Reality
113(2)
6.3.2 Case Study
115(4)
6.3.3 The Investment in Innovation Effect
119(2)
6.3.4 The Substitutionf Integration and Back-Office Reorganization Effects
121(1)
6.4 Implications for Economic Policy and Public Sector Management
122(3)
6.5 Summary
125(2)
7 Quality Assessment
127(20)
7.1 Introduction to Quality
127(3)
7.2 The eG4M Quality Registry
130(7)
7.2.1 Efficiency
130(2)
7.2.2 Effectiveness
132(3)
7.2.3 Accessibility
135(2)
7.2.4 Accountability
137(1)
7.3 Dependencies Among Dimensions
137(2)
7.4 A Methodology for the Assessment Activity
139(1)
7.5 Running Example
140(4)
7.6 Summary
144(3)
Part III Operational Planning
8 Definition of Priority Services and Value Targets
147(12)
8.1 Definition of Priority Macro/Micro-objectives
149(3)
8.2 Define the Priority Services
152(2)
8.3 Definition of Priority Qualities and Target Values
154(4)
8.4 Summary
158(1)
9 Choice of Projects
159(18)
9.1 A Reference Architecture for eGovernment Projects
159(4)
9.1.1 Data
161(1)
9.1.2 Applications
162(1)
9.2 A Methodology for the Choice of Projects
163(2)
9.3 Cluster Services and Find Bundles
165(4)
9.3.1 Running Example
166(3)
9.4 Choose Project Solutions
169(6)
9.4.1 Running Example
170(5)
9.5 Identify Reusable Layers
175(1)
9.6 Summary
176(1)
10 A Reference Technological Architecture
177(14)
10.1 Organizational Considerations for Setting Up a Reference Architecture
177(3)
10.2 Basic Concepts
180(1)
10.3 Overview of the Reference Architecture
181(3)
10.4 Service Agreements
184(2)
10.5 Cooperation Domains and Cooperation Agreements
186(1)
10.6 Repositories for Agreements and Schemas/Ontologies
187(1)
10.7 Other Elements
188(2)
10.7.1 Security Services
188(1)
10.7.2 Monitoring, Management, and Qualification Services
189(1)
10.8 Similar Initiatives in Europe
190(1)
10.9 Summary
190(1)
11 Guidelines for the Specification of New Administrative Processes
191(18)
11.1 Overview of the Guidelines
191(5)
11.2 Tools for the Design Time
196(1)
11.3 Dealing with Legacy Systems
196(3)
11.3.1 Legacy Systems Classification
196(2)
11.3.2 Management of Legacy Systems
198(1)
11.4 A Case Study
199(6)
11.5 Summary
205(4)
Part IV eGovernment in Mediterranean Countries Public Administrations: Case Studies
12 eGovernment Initiatives in Italy
209(16)
12.1 Technological Innovation as a Guide to Redesigning Government
210(4)
12.1.1 The Strategic Guidelines
210(1)
12.1.2 The Modern Public Administration: A Network of Systems
211(1)
12.1.3 eEurope and the Economic and Social Growth
212(2)
12.2 eGovernment Development
214(6)
12.2.1 Survey by CNEL on the Dematerialization and Network Transmission of Documents
214(1)
12.2.2 Survey on ICT in Italian Companies
215(3)
12.2.3 ICT Cooperation Within Government Agencies
218(2)
12.3 Conclusion and Open Issues
220(2)
12.4 Summary
222(3)
13 Tunisian Ministry of Agriculture Planning of New Services and Information Systems Integration
225(16)
13.1 Organizational Structure of the Ministry of Agriculture
225(1)
13.2 The Activities Performed and Organization of Work
226(2)
13.3 Conceptual Schemas of the Databases
228(2)
13.4 The Abstractions on Schemas
230(3)
13.5 The Repository of Schemas
233(1)
13.6 Analysis of the Schema Repository to Achieve Effective Strategic Planning Decisions
234(4)
13.7 Summary and Conclusion of the Book
238(3)
Part V Appendix
A Information Integration Technologies
241(10)
A.1 Drawbacks of Database Architectures in Organizations and the Value of Enterprise Integration
241(3)
A.2 Traditional Centralized and Distributed DBMS Architectures
244(1)
A.3 Data Integration Solutions
245(2)
A.3.1 Data Warehouse Architecture
246(1)
A.3.2 Virtual Data Integration Architecture
246(1)
A.4 Optimal Evolution of the Database Architecture
247(4)
B Business Process Management
251(8)
B.1 Basic Concepts
251(2)
B.1.1 Process Life Cycle
252(1)
B.2 BPMN
253(4)
B.3 Technologies
257(2)
References 259(12)
Index 271
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