Preface |
|
xi | |
Acknowledgements |
|
xv | |
|
Introducing information Systems Project Managment |
|
|
1 | (36) |
|
What Is an Information System? |
|
|
3 | (2) |
|
What is Project Management? |
|
|
5 | (1) |
|
Why «Information System» Project Management? |
|
|
6 | (3) |
|
Project Management in Modern Organizations |
|
|
9 | (2) |
|
Principles, Techniques, and Tools |
|
|
11 | (4) |
|
Information System Project Life Cycle |
|
|
15 | (4) |
|
|
19 | (4) |
|
Project Management and Ethics |
|
|
23 | (2) |
|
Text Content and Objectives |
|
|
25 | (4) |
|
Interview With a Project Manager |
|
|
29 | (1) |
|
|
30 | (7) |
|
Appendix to Chapter 1: Codes of Behavior |
|
|
32 | (5) |
|
Aligning the Information Systems Project With Organizational Goals |
|
|
37 | (24) |
|
Project Management Portfolio |
|
|
39 | (3) |
|
Setting Priorities for Project Management |
|
|
42 | (1) |
|
What Is a strategic Plan? |
|
|
42 | (1) |
|
A Strategic Plan and Information Systems Project Management |
|
|
43 | (1) |
|
Organizational Mission, goals, and Objectives |
|
|
44 | (2) |
|
|
46 | (2) |
|
|
48 | (1) |
|
Project Proposal and Management support |
|
|
49 | (1) |
|
|
50 | (1) |
|
|
51 | (1) |
|
Interview With a Project Manager |
|
|
52 | (1) |
|
|
53 | (8) |
|
Appendix to Chapter 2: IT Failure in Australia |
|
|
55 | (6) |
|
Using an Information Systems Development Methodology |
|
|
61 | (26) |
|
What Is an Information system Development Methodology? |
|
|
63 | (2) |
|
Structured Systems Analysis and Design Method (SSADM) |
|
|
65 | (3) |
|
Dynamic Systems Development Method (DSDM) |
|
|
68 | (7) |
|
|
75 | (4) |
|
|
79 | (1) |
|
Interview With a Project Manager |
|
|
80 | (1) |
|
|
81 | (6) |
|
Appendix to Chapter 3: Do Is and IT Matter? Whose Side Are You On? |
|
|
83 | (4) |
|
|
87 | (28) |
|
|
90 | (2) |
|
|
92 | (3) |
|
|
95 | (4) |
|
Work Breakdown Structure as a Management Tool |
|
|
99 | (2) |
|
Work Breakdown Structure Approach |
|
|
101 | (1) |
|
|
102 | (2) |
|
|
104 | (2) |
|
|
106 | (1) |
|
Interview With a Project Manager |
|
|
107 | (1) |
|
|
108 | (7) |
|
Appendix to Chapter 4: Hendrich Electronics Incorporated |
|
|
109 | (6) |
|
Estimating Project Costs and Benefits |
|
|
115 | (38) |
|
Estimating Costs and Benefits |
|
|
117 | (2) |
|
|
119 | (5) |
|
|
124 | (2) |
|
Estimating Software Development Costs |
|
|
126 | (2) |
|
|
128 | (1) |
|
|
129 | (1) |
|
|
130 | (3) |
|
Software and Group Decision Support Systems |
|
|
133 | (7) |
|
Interview With a Project Manager |
|
|
140 | (2) |
|
|
142 | (11) |
|
Appendix to Chapter 5: Customer Relationship Management at MedicalCo |
|
|
145 | (8) |
|
Managing Information Systems Project Time and Resources |
|
|
153 | (72) |
|
|
155 | (2) |
|
|
157 | (2) |
|
|
159 | (2) |
|
|
161 | (4) |
|
Estimating Activity Duration |
|
|
165 | (6) |
|
|
171 | (2) |
|
|
173 | (2) |
|
Interview With a Project Manager |
|
|
175 | (4) |
|
|
179 | (46) |
|
Appendix to Chapter 6: An Introduction to Microsoft Project |
|
|
180 | (45) |
|
Leading Information Systems Projects |
|
|
225 | (52) |
|
|
227 | (2) |
|
|
229 | (2) |
|
|
231 | (1) |
|
|
232 | (1) |
|
|
232 | (1) |
|
Essential Skills and Qualities of Effective Project Managers |
|
|
233 | (4) |
|
|
237 | (1) |
|
Careers in Project Management |
|
|
238 | (3) |
|
Interview With a Project Manager |
|
|
241 | (2) |
|
|
243 | (34) |
|
Appendix to Chapter 7: NGC Natural Gas Company |
|
|
244 | (33) |
|
Developing the Project Plan |
|
|
277 | (24) |
|
Purpose of a Project Plan |
|
|
278 | (3) |
|
|
281 | (2) |
|
Planning and Project success |
|
|
283 | (1) |
|
|
284 | (1) |
|
Projects in Controlled Enviroments (PRINCE) |
|
|
285 | (4) |
|
Interview With a Project Manager |
|
|
289 | (1) |
|
|
290 | (11) |
|
Appendix to Chapter 8: London Ambulance---From Failure to Success |
|
|
292 | (9) |
|
|
301 | (22) |
|
Team as a Core of Activity |
|
|
303 | (2) |
|
|
305 | (2) |
|
|
307 | (2) |
|
|
309 | (2) |
|
Team and Project Execution |
|
|
311 | (3) |
|
Interview With a Project Manager |
|
|
314 | (2) |
|
|
316 | (7) |
|
Appendix to Chapter 9: The Sarbanes-Oxley Act |
|
|
318 | (5) |
|
|
323 | (28) |
|
Sources of Information Systems Project Risks |
|
|
325 | (4) |
|
Identifying Information Systems Project Risks |
|
|
329 | (5) |
|
Evaluating Information Systems Project Risks |
|
|
334 | (3) |
|
Responding to Project Risks |
|
|
337 | (1) |
|
Implementing Responses to Risks |
|
|
338 | (1) |
|
|
339 | (2) |
|
Interview With a Project Manager |
|
|
341 | (2) |
|
|
343 | (8) |
|
Appendix to Chapter 10: How to Transform a Failing Project |
|
|
345 | (6) |
|
Outsourcing and Offshoring Information Systems Projects |
|
|
351 | (26) |
|
Outsourcing IS Activities |
|
|
354 | (3) |
|
|
357 | (2) |
|
Risks in Offshore Outsourcing IS Activities |
|
|
359 | (3) |
|
Opportunities and Challenges |
|
|
362 | (3) |
|
The Management of Offshore Information Systems Projects |
|
|
365 | (3) |
|
Interview With a Project Manager |
|
|
368 | (2) |
|
|
370 | (7) |
|
Appendix to Chapter 11: Beltech Incorporated |
|
|
373 | (4) |
|
|
377 | (34) |
|
|
379 | (2) |
|
|
381 | (2) |
|
International Quality Standards |
|
|
383 | (1) |
|
Capability Maturity Model (CMM) |
|
|
384 | (3) |
|
|
387 | (1) |
|
Quality-Control Techniques |
|
|
388 | (4) |
|
Statistical Quality Control |
|
|
392 | (4) |
|
Interview With a Project Manager |
|
|
396 | (3) |
|
|
399 | (12) |
|
Appendix to Chapter 12: IT Project Management at A-BANK (Part1) Implementation |
|
|
401 | (10) |
|
Measuring Project Success |
|
|
411 | (32) |
|
|
413 | (2) |
|
Evaluating Information Systems:A Broader View |
|
|
415 | (2) |
|
|
417 | (1) |
|
|
418 | (7) |
|
|
425 | (3) |
|
|
428 | (4) |
|
Interview With a Project Manager |
|
|
432 | (1) |
|
|
433 | (10) |
|
Appendix to Chapter 13: IT Project Management at A-Bank (Part 2)---Evaluation |
|
|
435 | (8) |
|
|
443 | (18) |
|
|
446 | (2) |
|
|
448 | (1) |
|
Information Systems Project Audit |
|
|
449 | (4) |
|
Interview With a Project Manager |
|
|
453 | (2) |
|
|
455 | (6) |
|
Appendix to Chapter 14: Reflections on IS Project Management |
|
|
457 | (4) |
Index |
|
461 | (18) |
About the Authors |
|
479 | |