Introduction: Why This Book Matters, |
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xxi | |
Part I: About Information Systems |
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Chapter 1 Why Information Systems Matter in Business: And to You |
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3 | (32) |
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3 | (1) |
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3 | (1) |
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4 | (1) |
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4 | (2) |
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4 | (1) |
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4 | (1) |
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4 | (1) |
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4 | (1) |
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5 | (1) |
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5 | (1) |
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5 | (4) |
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5 | (1) |
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5 | (1) |
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6 | (1) |
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Systems And Information Systems |
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6 | (3) |
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What Is Information, Really? |
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9 | (11) |
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9 | (1) |
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9 | (1) |
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10 | (10) |
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10 | (2) |
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12 | (1) |
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12 | (1) |
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13 | (3) |
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16 | (1) |
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16 | (1) |
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17 | (1) |
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Conformity to Expectations |
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18 | (1) |
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19 | (1) |
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19 | (1) |
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19 | (1) |
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20 | (1) |
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Legal And Ethical Information Use |
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20 | (2) |
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Using a Computer, or Information, as a Tool to Commit a Crime |
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20 | (1) |
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Using a Computer, or Information, as the Object of a Crime |
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21 | (1) |
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Using Information Unethically |
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21 | (1) |
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22 | (1) |
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23 | (1) |
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24 | (1) |
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24 | (3) |
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Springfield Metro Medical Associates |
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27 | (3) |
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27 | (1) |
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28 | (1) |
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SMMA's Information Systems |
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29 | (1) |
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30 | (1) |
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Case 1: Trusting A Spreadsheet Too Much |
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30 | (1) |
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30 | (1) |
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31 | (2) |
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32 | (1) |
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33 | (2) |
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Chapter 2 Role of Information Systems in Business |
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35 | (28) |
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35 | (1) |
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35 | (1) |
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36 | (1) |
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A Perspective On Information Systems |
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36 | (2) |
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38 | (3) |
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Five Basic Competitive Forces |
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41 | (7) |
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Rivalry among Existing Competitors |
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42 | (1) |
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Impact of the Internet and the Web on Rivalry among Existing Competitors |
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42 | (1) |
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Bargaining Power of Customers |
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43 | (2) |
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Impact of the Internet and the Web on the Bargaining Power of Customers |
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45 | (1) |
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Bargaining Power of Suppliers |
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45 | (1) |
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Impact of the Internet and the Web on the Bargaining Power of Suppliers |
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46 | (1) |
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46 | (1) |
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Impact of the Internet and the Web on the Threat of New Entrants |
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46 | (1) |
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Threat of Substitute Products or Services |
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47 | (5) |
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Impact of the Internet and the Web on the Threat of Substitute Products and Services |
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47 | (1) |
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48 | (2) |
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50 | (1) |
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50 | (1) |
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51 | (1) |
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51 | (1) |
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Springfield Metro Medical Associates Case |
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52 | (4) |
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55 | (1) |
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Case 1: Using Social Media To Compete |
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56 | (1) |
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57 | (1) |
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Case 2: Pharmacy Processes |
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57 | (2) |
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58 | (1) |
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59 | (4) |
Part II: Technology Fundamentals |
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Chapter 3 Information Systems Hardware |
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63 | (46) |
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63 | (1) |
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63 | (1) |
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64 | (1) |
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64 | (1) |
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Switches: The Basic Hardware Building Blocks |
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65 | (4) |
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Computer System Components |
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69 | (5) |
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69 | (9) |
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70 | (1) |
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70 | (3) |
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Multiple Cores, Multiple Threads |
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73 | (1) |
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74 | (1) |
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74 | (4) |
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78 | (9) |
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78 | (2) |
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80 | (1) |
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81 | (1) |
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81 | (2) |
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Enterprise Storage Subsystems |
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83 | (2) |
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85 | (2) |
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87 | (1) |
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88 | (5) |
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88 | (2) |
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90 | (2) |
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92 | (1) |
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93 | (3) |
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96 | (1) |
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96 | (3) |
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99 | (1) |
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100 | (2) |
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Springfield Metro Medical Associates |
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102 | (2) |
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103 | (1) |
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Case 1: The Green Grid Measures Energy Efficiency |
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104 | (1) |
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105 | (1) |
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Case 2: Meltin' Pot Deploys Blade Servers |
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105 | (2) |
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106 | (1) |
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107 | (2) |
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Chapter 4 Information Systems Software |
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109 | (36) |
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109 | (1) |
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109 | (1) |
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110 | (1) |
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110 | (5) |
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111 | (3) |
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114 | (1) |
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115 | (12) |
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116 | (4) |
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Defining the User Interface |
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116 | (2) |
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Managing Shared Resources |
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118 | (1) |
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Providing Shared Services |
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119 | (1) |
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120 | (6) |
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120 | (2) |
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122 | (2) |
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124 | (2) |
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126 | (1) |
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127 | (2) |
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Horizontal versus Vertical Applications |
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127 | (1) |
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Off-the-Shelf versus Custom Applications |
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128 | (1) |
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128 | (1) |
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129 | (1) |
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130 | (2) |
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132 | (1) |
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133 | (2) |
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135 | (1) |
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135 | (3) |
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Springfield Metro Medical Associates |
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138 | (2) |
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140 | (1) |
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Case 1: Security Through Open Source |
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140 | (1) |
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141 | (1) |
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141 | (1) |
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142 | (1) |
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142 | (3) |
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Chapter 5 Data, Databases, and Database Management |
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145 | (40) |
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145 | (1) |
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145 | (1) |
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145 | (1) |
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146 | (2) |
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148 | (12) |
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Relational Database Concepts |
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149 | (1) |
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Example: MyVid Video Site |
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150 | (3) |
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153 | (1) |
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154 | (1) |
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Entity-Relationship Diagramming |
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155 | (4) |
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159 | (1) |
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Databases For Decision Making |
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160 | (5) |
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162 | (1) |
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163 | (13) |
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164 | (1) |
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Database Management Systems |
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165 | (2) |
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167 | (2) |
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169 | (1) |
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170 | (3) |
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173 | (1) |
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173 | (3) |
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Springfield Metro Medical Associates |
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176 | (3) |
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178 | (1) |
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Case 1: Netflix Moves To Cassandra |
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179 | (1) |
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180 | (1) |
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180 | (2) |
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182 | (1) |
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182 | (3) |
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Chapter 6 Information Networks |
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185 | (42) |
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185 | (1) |
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185 | (1) |
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185 | (1) |
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Communication Links And Networks |
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186 | (1) |
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Communication Links And Devices |
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186 | (4) |
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Physical Communication Links |
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186 | (2) |
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Wireless Communication Links |
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188 | (2) |
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190 | (1) |
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190 | (6) |
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191 | (1) |
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192 | (2) |
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Wi-Fi Privacy and Security |
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193 | (1) |
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194 | (2) |
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194 | (1) |
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194 | (1) |
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195 | (1) |
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195 | (1) |
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196 | (1) |
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Wide Area Networks And The Internet |
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196 | (3) |
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198 | (1) |
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Alternative Switching Methods |
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198 | (1) |
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199 | (7) |
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199 | (3) |
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199 | (2) |
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201 | (1) |
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202 | (3) |
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202 | (1) |
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203 | (1) |
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204 | (1) |
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205 | (1) |
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Other Internet Applications |
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205 | (1) |
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205 | (1) |
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205 | (1) |
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206 | (1) |
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206 | (6) |
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Human Aspects of Network Security |
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208 | (4) |
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208 | (1) |
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Stolen E-Mail Address Lists |
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209 | (1) |
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209 | (1) |
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210 | (1) |
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210 | (1) |
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211 | (1) |
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212 | (1) |
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212 | (1) |
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213 | (3) |
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216 | (1) |
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217 | (1) |
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Springfield Metro Medical Associates |
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218 | (2) |
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219 | (1) |
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Case 1: Connecting Remote Areas In Michigan |
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220 | (1) |
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221 | (1) |
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Case 2: Helping Mothers Have Healthy Babies In Ghana |
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221 | (1) |
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222 | (1) |
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222 | (5) |
Part III: Information Systems at Work |
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Chapter 7 Integrating the Organization |
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227 | (38) |
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227 | (1) |
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227 | (1) |
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227 | (1) |
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History: Information Silos |
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228 | (1) |
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Functional Information Systems |
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229 | (5) |
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230 | (1) |
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230 | (1) |
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230 | (1) |
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231 | (1) |
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231 | (1) |
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231 | (1) |
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232 | (1) |
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233 | (1) |
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234 | (6) |
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238 | (1) |
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Batch versus Online Transaction Processing |
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239 | (1) |
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Enterprise Resource Planning Systems |
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240 | (6) |
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241 | (1) |
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241 | (2) |
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243 | (1) |
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243 | (1) |
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244 | (1) |
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Business Process Re-engineering |
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245 | (1) |
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Enterprise Application Integration |
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246 | (3) |
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248 | (1) |
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249 | (1) |
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250 | (2) |
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252 | (1) |
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252 | (2) |
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254 | (1) |
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254 | (2) |
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Springfield Metro Medical Associates |
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256 | (2) |
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258 | (1) |
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Case 1: City Of Edinburgh Modernizes |
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258 | (2) |
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260 | (1) |
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Case 2: Serenic Accounting Software |
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260 | (3) |
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262 | (1) |
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263 | (2) |
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Chapter 8 Connecting with Customers and Suppliers |
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265 | (42) |
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265 | (1) |
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265 | (1) |
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265 | (1) |
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E-Business And E-Commerce |
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266 | (11) |
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266 | (3) |
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266 | (2) |
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268 | (1) |
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268 | (1) |
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269 | (1) |
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269 | (1) |
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Finding an E-Commerce Site |
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269 | (3) |
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269 | (2) |
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271 | (1) |
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271 | (1) |
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271 | (1) |
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272 | (1) |
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Mobile Commerce (M-Commerce) |
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273 | (1) |
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274 | (1) |
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274 | (3) |
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274 | (1) |
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275 | (1) |
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276 | (1) |
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276 | (1) |
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277 | (1) |
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Customer Relationship Management |
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277 | (8) |
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277 | (3) |
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Level 1: Contact Management |
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278 | (1) |
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Level 2: Sales Management |
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278 | (1) |
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Level 3: Opportunity Management |
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278 | (1) |
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Regaining the Personal Touch via Operational CRM |
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279 | (1) |
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280 | (6) |
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281 | (1) |
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282 | (3) |
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Connecting Through Social Networks |
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285 | (1) |
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286 | (6) |
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288 | (1) |
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289 | (10) |
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289 | (1) |
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289 | (2) |
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Supply Chain Control Tower |
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291 | (1) |
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292 | (1) |
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292 | (1) |
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293 | (1) |
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294 | (2) |
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296 | (1) |
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296 | (3) |
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Springfield Metro Medical Associates |
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299 | (1) |
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300 | (1) |
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300 | (2) |
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301 | (1) |
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Case 2: The Risky Supply Chain |
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302 | (1) |
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303 | (1) |
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303 | (4) |
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Chapter 9 Making Better Decisions |
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307 | (38) |
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307 | (1) |
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307 | (1) |
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307 | (1) |
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308 | (4) |
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The Decision-Making System |
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308 | (1) |
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309 | (1) |
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310 | (1) |
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311 | (1) |
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311 | (1) |
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Tactical (Managerial Control) Decisions |
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311 | (1) |
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311 | (1) |
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Relationship among Decisions of Different Scope |
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312 | (1) |
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Putting the Concepts Together |
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312 | (1) |
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312 | (3) |
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313 | (2) |
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314 | (1) |
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315 | (1) |
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315 | (12) |
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Online Analytical Processing |
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317 | (6) |
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323 | (1) |
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324 | (3) |
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327 | (2) |
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Group Support Software for the Decision-Making Process |
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327 | (1) |
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Group Support Software for Group Communication |
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328 | (1) |
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Concerns with Group Decision Making |
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329 | (1) |
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329 | (2) |
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331 | (1) |
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331 | (2) |
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333 | (1) |
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334 | (1) |
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Springfield Metro Medical Associates |
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335 | (3) |
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337 | (1) |
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Case 1: Predictive Analytics And Yogurt |
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338 | (2) |
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340 | (1) |
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Case 2: Data Warehousing At Volvo |
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340 | (2) |
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342 | (1) |
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342 | (3) |
Part IV: Managing Information Systems |
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Chapter 10 Planning and Selecting Information Systems |
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345 | (32) |
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345 | (1) |
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345 | (1) |
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346 | (1) |
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The Information Systems Steering Committee |
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346 | (1) |
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347 | (6) |
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Consistency with Corporate Strategy |
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349 | (1) |
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349 | (3) |
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Infrastructure Considerations |
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352 | (4) |
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Proposals That Fit into the Existing Infrastructure |
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352 | (1) |
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Proposals That Extend the Existing Infrastructure |
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352 | (1) |
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Proposals Whose Purpose Is to Modify the Existing Infrastructure |
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352 | (1) |
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353 | (3) |
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356 | (9) |
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356 | (2) |
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Develop a List of Potential Suppliers |
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358 | (1) |
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Reduce the Long List to a Short List |
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358 | (1) |
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359 | (1) |
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359 | (5) |
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360 | (1) |
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361 | (2) |
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363 | (1) |
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363 | (1) |
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364 | (1) |
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364 | (1) |
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After The Contract Is Signed |
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365 | (1) |
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365 | (1) |
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366 | (1) |
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367 | (1) |
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368 | (2) |
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Springfield Metro Medical Associates |
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370 | (3) |
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372 | (1) |
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Case 1: Muddle Through Or Replace? |
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373 | (1) |
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374 | (1) |
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Case 2: Planning For Data Growth |
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374 | (2) |
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375 | (1) |
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376 | (1) |
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Chapter 11 Developing Information Systems |
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377 | (42) |
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377 | (1) |
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377 | (1) |
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378 | (1) |
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Overview Of Software Development |
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378 | (2) |
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The System Development Life Cycle Approach |
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380 | (17) |
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380 | (2) |
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382 | (11) |
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Stage 1: Preliminary Investigation |
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382 | (2) |
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Stage 2: Systems Analysis |
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384 | (3) |
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387 | (1) |
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Stage 4: System Development and Test |
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388 | (1) |
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389 | (3) |
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392 | (1) |
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392 | (1) |
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User's Job: The Overall Picture |
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393 | (1) |
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What If We Bought Our Software? |
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394 | (1) |
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How the SDLC Differs for Software Products |
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395 | (1) |
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SDLC Strengths and Weaknesses |
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396 | (1) |
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396 | (1) |
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397 | (1) |
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Other System Development Approaches |
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397 | (4) |
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398 | (1) |
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Alternative Development Methods |
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399 | (2) |
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399 | (1) |
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Rapid Application Development |
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399 | (1) |
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400 | (1) |
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401 | (1) |
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Managing The Development Process |
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401 | (5) |
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401 | (3) |
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Late Projects and Brooks's Law |
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404 | (1) |
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405 | (1) |
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406 | (1) |
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406 | (4) |
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410 | (1) |
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410 | (2) |
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Springfield Metro Medical Associates |
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412 | (2) |
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414 | (1) |
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Case 1: The Gendarmes Move To Linux |
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414 | (1) |
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415 | (1) |
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Case 2: Moody's And Aaron's Go Agile |
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415 | (2) |
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417 | (1) |
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417 | (2) |
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Chapter 12 Managing Information Systems |
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419 | (29) |
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419 | (1) |
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419 | (1) |
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420 | (1) |
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420 | (3) |
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Information Systems Department |
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423 | (4) |
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423 | (1) |
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Where the IS Department Fits |
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424 | (1) |
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424 | (4) |
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Centralized IS Department Structure |
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425 | (1) |
|
Decentralized IS Department Structure |
|
|
425 | (1) |
|
Matrix IS Department Structure |
|
|
426 | (1) |
|
Hybrid IS Department Structure |
|
|
426 | (1) |
|
Information Systems Jobs And Careers |
|
|
427 | (1) |
|
Managing Information Systems Security |
|
|
428 | (10) |
|
|
429 | (1) |
|
|
429 | (1) |
|
|
430 | (1) |
|
|
430 | (2) |
|
Nontechnology Security Precautions |
|
|
432 | (3) |
|
Hardware Failures: Data Backup |
|
|
432 | (1) |
|
Physical Outages: Power Protection |
|
|
433 | (1) |
|
Physical Outages: Backup Sites |
|
|
433 | (1) |
|
|
434 | (1) |
|
|
434 | (1) |
|
Technology-Based Security Precautions |
|
|
435 | (1) |
|
The Information Security Policy |
|
|
436 | (1) |
|
BYOD: Complicating the Picture |
|
|
437 | (1) |
|
|
438 | (1) |
|
|
438 | (2) |
|
|
440 | (1) |
|
|
441 | (1) |
|
Springfield Metro Medical Associates |
|
|
442 | (2) |
|
|
444 | (1) |
|
Case 1: Underwater Data Centers: Should You Worry? |
|
|
444 | (2) |
|
|
445 | (1) |
|
Case 2: Snoops On The Inside |
|
|
446 | (2) |
|
|
447 | (1) |
References |
|
448 | (1) |
Index |
|
449 | |