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Innovation in Public Services: Theoretical, managerial, and international perspectives [Hardback]

Edited by (City University of Hong Kong, Hong Kong), Edited by (University of Bath, UK), Edited by (University of Edinburgh, UK)
  • Formāts: Hardback, 300 pages, height x width: 234x156 mm, weight: 544 g
  • Izdošanas datums: 26-Oct-2015
  • Izdevniecība: Routledge
  • ISBN-10: 1138949825
  • ISBN-13: 9781138949829
  • Hardback
  • Cena: 191,26 €
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  • Formāts: Hardback, 300 pages, height x width: 234x156 mm, weight: 544 g
  • Izdošanas datums: 26-Oct-2015
  • Izdevniecība: Routledge
  • ISBN-10: 1138949825
  • ISBN-13: 9781138949829
In response to changes in internal needs, external organizational environments, and the expectations of shareholders – most notably, citizens and politicians – innovation is now an important common-place aspect of governance and the running of public service organizations. Given the ongoing financial and economic crisis, which presents a significant challenge to public service organizations (PSOs), there is a growing need to establish innovative strategies in order to survive the crisis, and provide the basis for future sustainable growth. This book contributes towards the discussion of PSO innovation through theoretically informed empirical studies of innovation across a range of theories, topics and fields. Studies examine the role of citizens, managers, and public service organizations; the adoption, diffusion, implementation, and management of innovations; collaboration, communication, and information technologies; and decision-making, ethical principles, HR management, leadership, and procurement. The studies – which examine the situation in a range of countries in Europe and Asia – cover a range of different organizations such as non-profits, health service organizations, and local governments. This book was originally published as a special issue ofPublic Management Review.
Citation Information vii
Notes on Contributors ix
Introduction: Growth in the study of public service innovation xiii
Richard M. Walker
Stephen P. Osborne
Louise Brown
1 Internal and external antecedents of process innovation: A review and extension
1(24)
Richard M. Walker
2 The innovation imperative: An analysis of the ethics of the imperative to innovate in public sector service delivery
25(23)
Sara R. Jordan
3 Multiple institutional logics in health care: `Productive Ward: Releasing Time to Care'
48(20)
Judith van den Broek
Paul Boselie
Jaap Paauwe
4 Strategies for introducing organizational innovation to public service organizations
68(22)
Alexandra Collm
Kuno Schedler
5 Innovation-oriented culture in the public sector: Do managerial autonomy and result control lead to innovation?
90(22)
Jan Wynen
Koen Verhoest
Edoardo Ongaro
Sandra van Thiel
6 From hero-innovators to distributed heroism: An in-depth analysis of the role of individuals in public sector innovation
112(18)
A. J. Meijer
7 Innovation in the public procurement process: A study of the creation of innovation-friendly public procurement
130(14)
Hans Knutsson
Anna Thomasson
8 Evaluation of the impacts of innovation in the health care sector: A comparative analysis
144(27)
Maria Cucciniello
Greta Nasi
9 Mandate versus championship: Vertical government intervention and diffusion of innovation in public services in authoritarian China
171(23)
Xufeng Zhu
10 Determinants of innovative behaviour in Flemish nonprofit organizations: An empirical research
194(26)
Brant Verschuere
Eline Beddeleem
Dries Verlet
11 Exploring managerial mechanisms that influence innovative work behaviour: Comparing private and public employees
220(25)
Rune Bysted
Kristina Risom Jespersen
12 Diffusion and assimilation of government microblogging: Evidence from Chinese cities
245(22)
Liang Ma
Index 267
Stephen P. Osborne is Chair of International Public Management and Director of the Centre for Service Excellence, at the University of Edinburgh Business School, Edinburgh, UK.



Louise Brown is a Reader in the Department of Social and Policy Sciences at the University of Bath, UK.



Richard M. Walker is Chair Professor of Public Management in the Department of Public Policy, and Associate Dean in the College of Liberal Arts and Social Sciences, at the City University of Hong Kong, Hong Kong.