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E-grāmata: Insider's Guide to Culture Change: Creating a Workplace That Delivers, Grows, and Adapts

3.79/5 (284 ratings by Goodreads)
  • Formāts: 208 pages
  • Izdošanas datums: 11-Feb-2020
  • Izdevniecība: HarperCollins Leadership
  • Valoda: eng
  • ISBN-13: 9781400214662
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Insider's Guide to Culture Change: Creating a Workplace That Delivers, Grows, and AdaptsPalielināt
  • Formāts: 208 pages
  • Izdošanas datums: 11-Feb-2020
  • Izdevniecība: HarperCollins Leadership
  • Valoda: eng
  • ISBN-13: 9781400214662
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An acclaimed culture-transformation expert and global executive walks readers through her four-step process to culture transformation that will have your employees go from followers to change leaders who drive an agile culture that constantly outperforms.

From disengaged employees to underserved customers, business failures invariably stem from a culture problem. In The Insider’s Guide to Culture Change, acclaimed culture transformation expert and global executive Siobhan McHale shares her proven four-step process to demystifying culture transformation and starting down the path to positive change.

The secret to the success or failure of any business boils down to its culture.

From disengaged employees to underserved customers, business failures invariably stem from a culture problem. In The Insider&;s Guide to Culture Change, acclaimed culture transformation expert and global executive Siobhan McHale shares her proven four-step process to demystifying culture transformation and starting down the path to positive change.

Many leaders and managers struggle to get a handle on exactly what culture is and how pervasive its impact is throughout an organization. Some try to change the culture by publishing a statement of core values but soon find that, aside from some short-term lip service, no meaningful change happens. Others try to unify the culture around a set of shared goals that satisfy shareholders but find their efforts backfire as stressed employees throw their hands up because &;leadership just doesn&;t get it.&; Others implement expensive new IT systems to try to bring about change, only to find that employees find &;workarounds&; and soon go back to their old ways.

Culture transformation expert Siobhan McHale defines culture simply: &;It&;s how things work around here.&;

The Insider&;s Guide to Culture Change walks readers through McHale&;s four-step process to culture transformation, including how to

  • Understand what &;corporate culture&; really is and how it impacts every aspect of the way your organization operates
  • Analyze where your culture is broken or not adding maximum value
  • Unlock the power of reframing roles within your company, to empower and engage your employees
  • Utilize proven methods and tools to break through deeply embedded patterns and change your company mind-set
  • Keep the momentum going by consolidating gains and maintaining your foot on the change accelerator

With The Insider&;s Guide to Culture Change, watch your employees go from followers to change leaders who drive an agile culture that constantly outperforms.

Recenzijas

'Culture is often regarded as a mystery. Yet this Pandora's box of myths and fallacies is critical to business performance. Through the expert eyes of Siobhan McHale we clearly see how culture uniquely contributes to performance on every level. Whether you are a startup or an established international enterprise, you cannot afford to ignore this better, faster, easier way to enduring success.' --RICHARD HAMES, writer, futurist, and Executive Director of the Centre for the Future 'Culture is the operating system our companies run on. Those who ignore its tremendous power to drive business results do so at their peril. Siobhan McHale's book is an indispens - able guide to making culture work for you rather than against you, and her four-step model to culture change is a vital tool for anyone seeking to make change happen at work.' --AGA BAJER, culture strategist, author, and CultureLab podcast creator 'If you are a leader who wants to build an enduring company where people go to work, are happy, and deliver exceptional results, read this book. It is filled with Siobhan McHale's 'insider' case studies and her groundbreaking four-step approach to culture change.' --GARRY RIDGE, Chief Executive Officer, WD-40 Company 'Much wise advice and vital information from a master of organizational culture change.' -- RICHARD BARRETT , founder of the Barrett Values Centre and the Academy for the Advancement of Human Values 'Siobhan's methods will be transformational to unlocking culture change efforts across the world. This is a highly practical methodology from someone who has actually been through the process from the inside.' -- CAROLYN TAYLOR, global culture change pioneer and author of bestselling Walking the Talk: Building a Culture for Success

Acknowledgments xi
Preface: Two Life-Changing Moments xvii
Chapter 1 Learn The Insider's Secret
The Culture Disruptor
1(2)
Understanding the Power of Culture
3(2)
Seizing the Ultimate Competitive Advantage
5(3)
Activating the Culture Disruptor
8(1)
Diagnosing What's Really Going On
9(2)
Reframing Roles
11(3)
Breaking Out of Deeply Embedded Patterns
14(1)
Consolidating Gains with the Culture Disruptor
15(4)
Chapter 2 Understand Workplace Culture
Debunking The Myths About Culture
19(1)
Busting the Big Myth about Workplace Culture
20(2)
Focusing on the Three Key Elements of Culture
22(1)
Redrawing Mental Maps
23(1)
Taking Up the Right Roles
24(2)
Disrupting the Patterns
26(2)
Understanding Patterns at a Deeper Level
28(3)
Learning to See Patterns
31(4)
Recognizing the Influence of Societal Patterns
35(4)
Chapter 3 Prepare For Change
Diagnosing Your Current Business Environment
39(2)
Scanning the Marketplace
41(2)
Seeing the Threats on the Horizon
43(3)
Going Beyond Good
46(2)
Accurately Assessing Your Business Needs
48(4)
Deciding How You Will Measure Progress
52(3)
Chapter 4 Diagnose The Current Culture
Looking For The Big Patterns
55(1)
Learning by Walking Around
56(3)
Pressing the Pause Button
59(1)
Gathering Multiple Perspectives
60(3)
Adding Up the Numbers
63(2)
Understanding How People Interpret Their Experiences
65(1)
Seeing the Big Patterns
66(5)
Chapter 5 Reframe The Roles
Turning Everyone In The Organization Into A Change Leader
71(1)
Knowing What You Can and Cannot Change
72(4)
Taking Up Your Role as Change Leader
76(3)
Turning the Leadership Group into Change Leaders
79(3)
Mobilizing Business Units to Change
82(3)
Aligning Employees with the Mission
85(6)
Chapter 6 Take Charge Of The Journey
Becoming An Inspiring Change Leader
91(1)
Learning from Pattern-Breaking Leaders
92(7)
Tackling Deeply Embedded Patterns
99(4)
Making a Compelling Case for Change
103(2)
Planning for Change
105(2)
Testing the Waters
107(2)
Chapter 7 Engage The Entire Organization
Mobilizing The People Who Do The Work
109(1)
Making the Work Meaningful
110(3)
Choosing the Right People
113(1)
Turning Everyone into a Problem Solver
114(3)
Keeping the Team's Eyes on the Prize
117(4)
Mastering the Art of Constructive Feedback
121(4)
Chapter 8 Align Processes, Policies, And Procedures
Designing New Work Systems And Spaces
125(2)
Embracing the Digital Future
127(4)
Fine-Tuning Performance and Reward Systems
131(3)
Aligning the Three Ps
134(3)
Remodeling the Business
137(2)
Tailoring Workspaces to Suit the Culture
139(4)
Chapter 9 Gather Change Momentum
Enabling The Change To Spread Rapidly
143(1)
Dealing with the Blockers
144(4)
Understanding the Reasons for Your Culture's Assumptions
148(2)
Getting Past Middle Management
150(4)
Changing the Story
154(2)
Employing Powerful Symbols to Reinforce the Change
156(3)
Chapter 10 Consolidate Gains
Embedding The Emerging Culture
159(2)
Maintaining an Unswerving Dedication to the Change Effort
161(2)
Measuring Your Progress
163(3)
Building Your Change Capability
166(3)
Watching Out for the Old Patterns
169(3)
Maintaining Your Energy Levels along the Way
172(2)
Remaining Resilient through the Change Journey
174(3)
Conclusion: Turning Change into Future Success 177(4)
Index 181(5)
About the Author 186
Siobhan McHale has worked across four continents, helping thousands of leaders to create more agile and productive workplaces. She also has been on the inside as the executive in charge of culture change in a series of large, multinational organizations. One of these inside jobs was a radical seven-year change initiative at Australia and New Zealand Banking Group Limited (ANZ) Bank that transformed it from the lowest-performing bank in the country into one of the highest-performing and most admired banks in the world. Professor John Kotter used her work with ANZ as a Harvard Business School case study designed to teach MBA students about managing change.
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