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E-grāmata: Intercultural Dynamics of Multicultural Working

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This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a critical perspective, on the intercultural dynamics established between the members of multicultural groups/teams in various types of work environments.

This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a critical perspective, on the intercultural dynamics established between the members of multicultural groups/teams in various types of work environments. Selected academics and other experts on intercultural communication and interaction, representing different approaches and professional experience, joined, collaborated and contributed to the fulfilment of a three-year project where they developed a model in eight axes: - Intercultural Responsibility, Emotional Management, Intercultural Interaction, Communicative Interaction, Ethnography, Biography, Diversity Management and Working in Multicultural Teams. Each chapter provides an interdisciplinary account of its topic as well as an activity which aims to illustrate the ideas proposed.

Recenzijas

This volume illustrates a new manner to examine intercultural communication competence in a global society. The editors have compiled a series of chapters from a variety of international and world class authors to examine real and symbolic mobility of people, identities, and cultures. The chapters examine, from professional and theoretical perspectives, how individuals in multicultural teams and workplaces establish and maintain effective relationships to fulfill the potential of diversity. It is a must read for scholars and practitioners of intercultural/multicultural work teams. * John Oetzel, University of New Mexico, USA * Mobility has long been a characteristic of the globalized world, and the need to engage in a true meeting with people from other cultures has never been greater, both at a personal and at a professional level. We are now interconnected to such a degree that we need to transcend our own culture and identity and risk meeting the other at a cosmopolitan level in an ongoing process of reciprocal interaction and influencing. There is, however, an absence of appropriate professional training in this field. The editors and contributors to this book satisfy the need by offering a formal education to prepare you for the multicultural workplace. * Anette Villemoes, Copenhagen Business School, Denmark * Informed by both practice and theory, and indeed serving as a model for how one necessarily must feed the other, this volume is timely and deeply important. Its real strength is its ability to view intercultural training work in and of itself as an intercultural encounter among the practices of training and education, various academic disciplines, the fields of academia and business, and the worlds of theory and practice. * Anna Marie Trester, Georgetown University on the Linguist List 22.1971 * The book makes a highly valuable contribution to current understandings of the impact of mobility and globalisation in the day-to-day realities of companies and professionals and suggests engaging and relevant activities for addressing them. -- Eva Cod

Acknowledgements vii
Contributors ix
Foreword xv
Michael Byram
Introduction 1(20)
Manuela Guilherme
Part 1 Ideas and Models in Perspective
1 Intercultural Conflict Interaction Competence: From Theory to Practice
21(20)
Stella Ting-Toomey
2 National Occupational Standards in Intercultural Working: Models of Theory and Assessment
41(18)
Anne Davidson Lund
John P. O'Regan
3 Training and Intercultural Education: The Danger in `Good Citizenship'
59(18)
Alison Phipps
Part 2 Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice
4 Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction
77(18)
Manuela Guilherme
Clara Keating
Daniel Hoppe
5 Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams
95(14)
Alexandra Kaar
6 Intercultural Interaction: A Sense-making Approach
109(12)
Terence Mughan
Greg O'Shea
7 Communicative Interaction: Intercultural Verbal and Nonverbal Interaction
121(17)
Maria Luisa Perez Canado
Maria del Carmen Mendez Garcia
8 Ethnography: The Use of Observation and Action Research for Intercultural Learning
138(13)
Katalin Illes
9 Biography: The Role of Experience in Intercultural Learning
151(17)
Maria del Carmen Mendez Garcia
Maria Luisa Perez Canado
Perez Canado
10 Diversity Management: Negotiating Representations in Multicultural Contexts
168(18)
Clara Keating
Manuela Guilherme
Daniel Hoppe
11 Working in Multicultural Teams
186(21)
Evelyne Glaser
Part 3 Voices from the `Real' World
12 Intercultural Relations at the Workplace
207(9)
Guenther Zoels
Thomas Silbermayr
13 Sharing Reflections on Intercultural Learning
216(13)
Isabel Ferreira Martins
14 Intercultural Education in International Management
229(12)
Anneli Kansanen
Leena Vohlonen
Conclusion: Intercultural Competence for Professional Mobility 241
Manuela Guilherme
Evelyne Glaser
Maria Del
Carmen Mendez Garcia
Manuela Guilherme is a Senior Researcher at the Centro de Estudos Sociais at the University of Coimbra. She conceptualised and coordinated the ICOPROMO project on which this book is based . She is the author of Critical Citizens for an Intercultural World: Foreign Language Education as cultural politics, Multilingual Matters, 2002.





Evelyne Glaser is director of the Centre for Business Languages and Intercultural Communication at Johannes Kepler University Linz, Austria. Her research interests include: intercultural communication, language acquisition, multicultural teams, aspects of global business and management, curriculum development.





Marķa del Carmen Méndez-Garcķa is a lecturer at the University of Jaén (Spain), where she teaches linguistics and ELT methodology at undergraduate and postgraduate level. Since 2006 she has cooperated with the Language Policy Division of the Council of Europe in the development of the project Autobiography of Intercultural Encounters.