| Preface |
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xiii | |
| About the Authors |
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xxii | |
| Chapter-by-Chapter Changes |
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xxiii | |
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PART ONE Interpersonal Communication Foundations |
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1 | (116) |
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Introduction to Interpersonal Communication |
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1 | (31) |
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What Is Interpersonal Communication? |
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2 | (3) |
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Interpersonal Communication Is a Distinctive Form of Communication |
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3 | (1) |
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Interpersonal Communication Involves Mutual Influence Between Individuals |
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4 | (1) |
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Interpersonal Communication Helps Individuals Manage Their Relationships |
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4 | (1) |
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Why Is Interpersonal Communication Important to Your Life? |
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5 | (1) |
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Improved Relationships with Family |
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5 | (1) |
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Improved Relationships with Friends and Lovers |
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6 | (1) |
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Improved Relationships with Colleagues |
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6 | (1) |
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Improved Physical and Emotional Health |
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6 | (1) |
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Interpersonal Communication Myths |
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6 | (2) |
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More Words Will Make the Meaning Clearer |
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7 | (1) |
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7 | (1) |
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Information Equals Communication |
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7 | (1) |
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Interpersonal Relationship Problems Are Always Communication Problems |
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7 | (1) |
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The Communication Process |
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8 | (5) |
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Human Communication as Action: Message Transfer |
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8 | (1) |
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Human Communication as Interaction: Message Exchange |
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8 | (1) |
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Human Communication as Transaction: Message Creation |
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8 | (4) |
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Understanding Others: Adapting to Differences: The World Is Here |
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12 | (1) |
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Electronically Mediated Interpersonal Communication |
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13 | (8) |
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Comparing Electronically Mediated Communication with Face-to-Face Communication |
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13 | (4) |
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Understanding Electronically Mediated Communication |
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17 | (2) |
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Relating to Others in the 21st Century: Text Me |
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19 | (2) |
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Principles of Interpersonal Communication |
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21 | (4) |
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Interpersonal Communication Connects Us to Others |
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21 | (1) |
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Interpersonal Communication Is Irreversible |
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21 | (1) |
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Interpersonal Communication Is Complicated |
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21 | (1) |
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Interpersonal Communication Is Governed by Rules |
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22 | (1) |
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Interpersonal Communication Involves Both Content and Relationship Dimensions |
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23 | (1) |
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Communication and Emotion: The Role of Emotions in Our Relationships with Others |
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24 | (1) |
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Improving Your Interpersonal Communication Competence |
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25 | (4) |
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Become Knowledgeable, Skilled, and Motivated |
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26 | (1) |
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26 | (2) |
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Building Your Skills: Practice Being Other-Oriented |
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28 | (1) |
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Applying An Other-Orientation to Being a Competent Interpersonal Communicator |
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29 | (1) |
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Study Guide: Review, Apply, and Explore |
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30 | (2) |
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Interpersonal Communication and Self |
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32 | (29) |
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Self-Concept: Who You Think You Are |
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33 | (10) |
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Building Your Skills: Who Are You? |
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34 | (1) |
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Are You Conscious of Who You Are? |
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35 | (1) |
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36 | (1) |
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Understanding Others: Adapting to Differences: The ``Golden Rule'': A Universal Value? |
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37 | (1) |
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How Your Self-Concept Develops |
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38 | (2) |
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Relating to Others in the 21st Century: Your ``Online Self'' and Your ``Offline Self'' |
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40 | (2) |
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Communication and Emotion: Self and Emotion: How We Influence How We Feel |
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42 | (1) |
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Self-Esteem: Your Self-Worth |
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43 | (1) |
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Facework: Communicating Your Positive Image of Yourself to Others |
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44 | (3) |
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45 | (1) |
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46 | (1) |
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How to Improve Your Self-Esteem |
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47 | (3) |
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47 | (1) |
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Visualize a Positive Image of Yourself |
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47 | (1) |
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Avoid Comparing Yourself with Others |
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48 | (1) |
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48 | (1) |
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Develop Honest Relationships |
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49 | (1) |
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49 | (1) |
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49 | (1) |
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Self and Interpersonal Relationships |
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50 | (8) |
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Self and Interaction with Others |
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50 | (1) |
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51 | (1) |
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Self and Interpretation of Messages |
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52 | (1) |
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Self and Interpersonal Needs |
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53 | (1) |
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Self and Disclosure to Others |
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53 | (2) |
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Self and Communication Social Style |
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55 | (1) |
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Building Your Skills: What's Your Communication Social Style? |
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56 | (2) |
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Applying an Other-Orientation to Self and Interpersonal Communication |
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58 | (1) |
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Study Guide: Review, Apply, and Explore |
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59 | (2) |
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Interpersonal Communication and Perception |
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61 | (24) |
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Understanding Interpersonal Perception |
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62 | (5) |
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63 | (1) |
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64 | (2) |
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66 | (1) |
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How We Form Impressions of Others |
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67 | (3) |
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We Emphasize What Comes First: The Primacy Effect |
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68 | (1) |
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We Emphasize What Comes Last: The Recency Effect |
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69 | (1) |
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We Generalize Positive Qualities to Others: The Halo Effect |
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69 | (1) |
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We Generalize Negative Qualities to Others: The Horn Effect |
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69 | (1) |
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How We Interpret the Behavior of Others |
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70 | (3) |
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We Attribute Motives to Others' Behavior: Attribution Theory |
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70 | (1) |
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We Use Our Own Point of Reference About Power: Standpoint Theory |
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71 | (1) |
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Understanding Others: Adapting to Differences: The Power of Perspective |
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71 | (1) |
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We Draw on Our Own Cultural Background: Intercultural Communication Theory |
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72 | (1) |
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Barriers to Accurate Interpersonal Perception |
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73 | (6) |
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74 | (1) |
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Relating to Others in the 21st Century: Stereotyping Others Online |
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75 | (1) |
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75 | (1) |
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76 | (1) |
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77 | (1) |
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We Blame Others, Assuming They Have Control |
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77 | (1) |
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78 | (1) |
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Building Your Skills: Assuming the Best or the Worst About Others: Identifying Alternative Explanations |
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78 | (1) |
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How to Improve Interpersonal Perception Skills |
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79 | (3) |
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Be Aware of Your Personal Perception Barriers |
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79 | (1) |
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Be Mindful of the Behaviors That Create Meaning for You |
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80 | (1) |
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Link Details with the Big Picture |
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80 | (1) |
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Become Aware of Others' Perceptions of You |
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80 | (1) |
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81 | (1) |
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81 | (1) |
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Communication and Emotion: How to More Accurately Perceive the Emotions of Others |
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82 | (1) |
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Applying an Other-Orientation to Interpersonal Perception |
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82 | (1) |
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Study Guide: Review, Apply, and Explore |
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83 | (2) |
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Interpersonal Communication and Diversity: Adapting to Others |
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85 | (32) |
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Understanding Others: Adapting to Differences: A Diversity Almanac |
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87 | (1) |
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Understanding Diversity: Describing Our Differences |
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87 | (6) |
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88 | (1) |
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88 | (2) |
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90 | (1) |
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91 | (1) |
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92 | (1) |
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Understanding Culture: Dimensions of Our Mental Software |
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93 | (4) |
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Individualism: One and Many |
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94 | (1) |
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95 | (1) |
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Gender: Masculine and Feminine |
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95 | (1) |
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Uncertainty: High and Low Tolerance |
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96 | (1) |
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Power: Centralized and Decentralized |
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96 | (1) |
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Time: Short-Term and Long-Term |
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96 | (1) |
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Barriers to Effective Intercultural Communication |
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97 | (7) |
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Relating to Others in the 21st Century: Making Intercultural E-Connections |
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98 | (1) |
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98 | (2) |
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Different Communication Codes |
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100 | (1) |
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Building Your Skills: Assessing Your Ethnocentrism |
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101 | (1) |
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Stereotyping and Prejudice |
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101 | (1) |
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102 | (1) |
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102 | (2) |
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Improving Intercultural Communication Competence |
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104 | (10) |
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Communication and Emotion: Are There Universal Emotions? |
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105 | (1) |
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105 | (2) |
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Develop Motivation: Strategies to Accept Others |
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107 | (2) |
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Understanding Others: Adapting to Differences: Tao: A Universal Moral Code |
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109 | (1) |
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109 | (2) |
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Building Your Skills: Identifying and Adapting to Cultural Rules and Norms |
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111 | (3) |
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Applying an Other-Orientation to Diversity: The Platinum Rule |
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114 | (1) |
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Study Guide: Review, Apply, and Explore |
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115 | (2) |
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PART TWO Interpersonal Communication Skills |
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117 | (134) |
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Listening and Responding Skills |
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117 | (35) |
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118 | (2) |
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119 | (1) |
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119 | (1) |
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119 | (1) |
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120 | (1) |
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120 | (1) |
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120 | (2) |
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People-Oriented Listeners |
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121 | (1) |
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Action-Oriented Listeners |
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121 | (1) |
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Content-Oriented Listeners |
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121 | (1) |
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122 | (1) |
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Understanding Your Listening Style |
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122 | (1) |
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122 | (6) |
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123 | (1) |
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Understanding Others: Adapting to Differences: Who Listen Better, Men or Women? |
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124 | (1) |
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125 | (1) |
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126 | (1) |
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Differing Speech Rate and Thought Rate |
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126 | (1) |
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126 | (1) |
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127 | (1) |
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127 | (1) |
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Enhancing Listening Comprehension Skills |
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128 | (4) |
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128 | (1) |
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129 | (1) |
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130 | (1) |
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Building Your Skills: Identifying Message Details and Major Ideas |
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130 | (2) |
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Relating to Others in the 21st Century: Overcoming Contemporary Listening Challenges |
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132 | (1) |
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Enhancing Empathic Listening Skills |
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132 | (5) |
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Socially Decenter: Imagine What Your Partner Is Thinking |
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133 | (1) |
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Empathize: Imagine What Your Partner Is Feeling |
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134 | (2) |
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Communication and Emotion: What's Your Emotional Intelligence Level and Why Does It Matter? |
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136 | (1) |
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Enhancing Critical Listening Skills |
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137 | (2) |
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Assess Information Quality |
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138 | (1) |
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Avoid Jumping to Conclusions |
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138 | (1) |
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Enhancing Responding Skills |
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139 | (3) |
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139 | (1) |
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Ask Appropriate Questions |
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139 | (1) |
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140 | (1) |
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Provide Well-Timed Responses |
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141 | (1) |
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Provide Usable Information |
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142 | (1) |
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Avoid Unnecessary Details |
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142 | (1) |
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Be Descriptive Rather Than Evaluative |
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142 | (1) |
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Enhancing Empathic Responding Skills |
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142 | (4) |
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142 | (2) |
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Express Helpful Social Support |
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144 | (2) |
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Enhancing Skills in Confirming Others |
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146 | (3) |
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Provide Confirming Responses |
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146 | (2) |
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Avoid Disconfirming Responses |
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148 | (1) |
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Applying an Other-Orientation to Listening and Responding Skills |
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149 | (1) |
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Study Guide: Review, Apply, and Explore |
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150 | (2) |
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Verbal Communication Skills |
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152 | (32) |
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153 | (4) |
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153 | (3) |
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156 | (1) |
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156 | (1) |
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156 | (1) |
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157 | (5) |
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157 | (1) |
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158 | (1) |
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159 | (1) |
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Words Affect and Reflect Culture |
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160 | (1) |
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Words Make and Break Relationships |
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160 | (2) |
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162 | (9) |
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Bypassing: One Word, Multiple Meanings |
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162 | (1) |
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Lack of Precision: Uncertain Meaning |
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163 | (1) |
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Allness: Overgeneralized Meaning |
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164 | (1) |
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Static Evaluation: Rigid Meaning |
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165 | (1) |
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Polarization: Extreme Meaning |
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165 | (1) |
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Biased Language: Insensitivity Toward Others |
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166 | (4) |
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Understanding Others: Adapting to Differences: Do Men and Women Speak the Same Language? |
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170 | (1) |
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171 | (6) |
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Describe Your Own Feelings, Rather Than Evaluate the Behavior of Others |
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172 | (1) |
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Building Your Skills: Using ``I'' Language and Extended ``I'' Language |
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173 | (1) |
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Solve Problems Rather Than Try to Control Others |
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173 | (1) |
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Be Genuine Rather Than Manipulative |
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173 | (1) |
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Communication and Emotion: Expressing Your Emotions to Others |
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174 | (1) |
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Empathize Rather Than Remain Detached from Others |
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174 | (1) |
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Be Flexible Rather Than Rigid Toward Others |
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175 | (1) |
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Present Yourself as Equal Rather Than Superior |
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176 | (1) |
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Words of Apology: When You've Not Been Other-Oriented |
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177 | (1) |
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Building Your Skills: How to Assert Yourself If You Are Sexually Harassed |
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177 | (1) |
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178 | (3) |
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Relating to Others in the 21st Century: Using Words to Relate to Others Online |
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179 | (1) |
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Behaving Assertively: Five Steps |
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180 | (1) |
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Applying an Other-Orientation to Enhancing Your Verbal Skills |
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181 | (1) |
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Study Guide: Review, Apply, and Explore |
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182 | (2) |
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Nonverbal Communication Skills |
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184 | (31) |
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Why Learn About Nonverbal Communication? |
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185 | (4) |
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Nonverbal Messages Are the Primary Way We Communicate Our Feelings and Attitudes |
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185 | (1) |
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Nonverbal Messages Are Usually More Believable Than Verbal Messages |
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186 | (1) |
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Nonverbal Messages Work with Verbal Messages to Create Meaning |
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187 | (1) |
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People Respond and Adapt to Others Through Nonverbal Messages |
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188 | (1) |
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Nonverbal Messages Play a Major Role in Interpersonal Relationships |
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188 | (1) |
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The Challenge of Interpreting Nonverbal Messages |
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189 | (3) |
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Nonverbal Messages Are Often Ambiguous |
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190 | (1) |
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Nonverbal Messages Are Continuous |
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190 | (1) |
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Nonverbal Cues Are Multichanneled |
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190 | (1) |
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Nonverbal Interpretation Is Culture-Based |
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190 | (1) |
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Understanding Others: Adapting to Differences: Cultural and Gender Differences in Interpreting Nonverbal Messages |
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191 | (1) |
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Nonverbal Communication Codes |
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192 | (10) |
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Body Movement and Posture |
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192 | (2) |
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194 | (1) |
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195 | (1) |
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196 | (2) |
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Communication and Emotion: How to Accurately Interpret the Nonverbal Expression of Emotions |
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198 | (1) |
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199 | (1) |
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200 | (1) |
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201 | (1) |
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202 | (1) |
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Interpreting Nonverbal Communication |
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202 | (4) |
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Relating to Others in the 21st Century: Communicating Nonverbal Meta-messages Online |
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203 | (1) |
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Immediacy: Communicating Liking |
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204 | (1) |
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Arousal: Communicating Responsiveness |
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204 | (1) |
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Dominance: Communicating Power |
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205 | (1) |
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Improving Your Skill in Interpreting Nonverbal Messages |
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206 | (5) |
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Consider Nonverbal Cues in Context |
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207 | (1) |
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Look for Clusters of Nonverbal Cues |
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208 | (1) |
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Consider Past Experiences When Interpreting Nonverbal Cues |
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208 | (1) |
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Check Your Perceptions with Others |
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208 | (1) |
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Building Your Skills: Practicing Nonverbal Perception Checking |
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208 | (1) |
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Be Aware That the Nonverbal Expression of Emotion Is Contagious |
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209 | (1) |
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Look for Cues That May Communicate Lying |
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210 | (1) |
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Improving Your Skill in Expressing Nonverbal Messages |
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211 | (1) |
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Be Mindful of Your Nonverbal Behavior |
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211 | (1) |
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Observe Others' Reactions to Your Nonverbal Behavior |
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211 | (1) |
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Ask Others About Your Nonverbal Behavior |
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211 | (1) |
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Practice Your Nonverbal Behavior |
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212 | (1) |
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Applying an Other-Orientation to Nonverbal Communication |
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212 | (1) |
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Study Guide: Review, Apply, and Explore |
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213 | (2) |
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Conflict Management Skills |
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215 | (36) |
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216 | (5) |
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216 | (2) |
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218 | (2) |
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220 | (1) |
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221 | (1) |
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Conflict Is Always a Sign of a Poor Interpersonal Relationship |
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221 | (1) |
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Conflict Can Always Be Avoided |
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222 | (1) |
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Conflict Always Occurs Because of Misunderstandings |
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222 | (1) |
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Conflict Can Always Be Resolved |
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222 | (1) |
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222 | (5) |
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Pseudoconflict: Misunderstandings |
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223 | (1) |
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Simple Conflict: Different Stands on the Issues |
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223 | (1) |
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Understanding Others: Adapting to Differences: Gender, Culture, and Conflict |
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224 | (2) |
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Ego Conflict: Conflict Gets Personal |
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226 | (1) |
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227 | (4) |
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227 | (1) |
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228 | (1) |
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229 | (1) |
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230 | (1) |
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Conflict Management Styles |
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231 | (7) |
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231 | (2) |
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233 | (1) |
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234 | (1) |
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235 | (1) |
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235 | (2) |
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Relating to Others in the 21st Century: Managing Conflict Online |
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237 | (1) |
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Conflict Management Skills |
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238 | (10) |
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238 | (3) |
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Communication and Emotion: Tips for Managing Anger |
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241 | (1) |
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242 | (2) |
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244 | (1) |
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Building Your Skills: Communicating with Prickly People |
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245 | (1) |
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245 | (3) |
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Applying an Other-Orientation to Conflict Management |
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248 | (1) |
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Study Guide: Review, Apply, and Explore |
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249 | (2) |
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PART THREE Interpersonal Communication in Relationships |
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251 | (124) |
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Understanding Interpersonal Relationships |
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251 | (29) |
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Interpersonal Relationships Defined |
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252 | (2) |
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252 | (1) |
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Ongoing Interdependent Connection |
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253 | (1) |
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253 | (1) |
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253 | (1) |
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Types of Interpersonal Relationships |
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254 | (2) |
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254 | (1) |
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255 | (1) |
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Genesis of Interpersonal Relationships: Attraction |
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256 | (4) |
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Factors Leading to Short-Term Initial Attraction |
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257 | (1) |
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Factors Leading to Both Short-Term Initial Attraction and Long-Term Maintenance Attraction |
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258 | (2) |
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Stages of Interpersonal Relationship Development |
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260 | (6) |
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262 | (2) |
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264 | (1) |
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Building Your Skills: Graphing Your Relationship Changes |
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265 | (1) |
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Theories of Interpersonal Relationship Development |
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266 | (11) |
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266 | (2) |
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268 | (1) |
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Social Penetration Theory and Self-Disclosure |
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269 | (2) |
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Understanding Others: Adapting to Differences: Cultural Differences in Self-Disclosure |
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271 | (1) |
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Relating to Others in the 21st Century: Self-Disclosure |
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272 | (4) |
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Building Your Skills: Self-Disclosure as a Dance |
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276 | (1) |
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Applying an Other-Orientation to Understanding Interpersonal Relationships |
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277 | (1) |
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Study Guide: Review, Apply, and Explore |
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278 | (2) |
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Managing Relationship Challenges |
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280 | (31) |
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281 | (7) |
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Violations of Relational Expectations: Failure Events and Interpersonal Transgressions |
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281 | (3) |
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Building Your Skills: Trait Forgiveness |
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284 | (1) |
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Physical Separation and Distance |
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285 | (1) |
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Relationships That Challenge Social Norms |
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286 | (1) |
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Building Your Skills: Friends with a Difference |
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287 | (1) |
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The Dark Side of Interpersonal Communication and Relationships |
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288 | (10) |
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288 | (4) |
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Communication That Hurts Feelings |
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292 | (1) |
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293 | (1) |
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Obsessive Relational Intrusion and Stalking |
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294 | (2) |
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Relating to Others in the 21st Century: Avoiding Cyberstalking and EMC Abuse |
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296 | (1) |
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296 | (2) |
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De-Escalation and Termination of Relationships |
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298 | (10) |
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Signs of Relationship Problems |
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298 | (1) |
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Repair and Rejuvenation of Relationships |
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299 | (1) |
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Understanding Others: Adapting to Differences: Men's and Women's Responses to Relationship Challenges |
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300 | (1) |
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The Decision to End a Relationship |
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300 | (1) |
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301 | (1) |
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Reasons for De-Escalating and Terminating Relationships |
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302 | (1) |
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Understanding Others: Adapting to Differences: Empathy and Sexual Orientation |
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303 | (1) |
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A Model of Ending Relationships |
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303 | (1) |
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Strategies for Ending Relationships |
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304 | (2) |
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Strategies for Post-Dissolution Recovery |
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306 | (1) |
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Communication and Emotion: Assessing Your Emotional Responses to Relationship Challenges |
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307 | (1) |
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Applying an Other-Orientation to Relationship Challenges |
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308 | (1) |
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Study Guide: Review, Apply, and Explore |
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309 | (2) |
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Interpersonal Relationships: Friendship and Romance |
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311 | (31) |
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312 | (9) |
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313 | (1) |
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Friendships at Different Stages in Life |
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314 | (2) |
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316 | (1) |
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317 | (1) |
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318 | (2) |
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Building Your Skills: Relational Expectations |
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320 | (1) |
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321 | (9) |
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Qualities of Romantic Relationships |
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322 | (4) |
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From Friendship to Romance |
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326 | (1) |
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The First Date and Dating |
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326 | (2) |
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Understanding Others: Adapting to Differences: Male-Initiated versus Female-Initiated Date Requests |
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328 | (1) |
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Unrequited Romantic Interest |
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329 | (1) |
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Relating to Others in the 21st Century: Friendship, Romance, and the Internet |
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330 | (1) |
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Skills and Strategies for Developing Interpersonal Relationships |
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330 | (9) |
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Skills and Strategies Used Primarily to Initiate a Relationship |
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331 | (2) |
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Skills and Strategies Used to Initiate and/or Escalate Relationships |
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333 | (3) |
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Skills and Strategies Used to Maintain and/or Escalate Relationships |
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336 | (3) |
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Applying an Other-Orientation to Friends and Romantic Partners |
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339 | (1) |
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Study Guide: Review, Apply, and Explore |
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340 | (2) |
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Interpersonal Relationships: Family and Workplace |
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342 | (33) |
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343 | (17) |
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344 | (1) |
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345 | (2) |
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Two Models of Family Interaction |
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347 | (2) |
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Building Your Skills: Identifying Your Family System |
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349 | (2) |
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Strategies for Improving Family Communication |
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351 | (2) |
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Specific Family Relationships |
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353 | (4) |
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Relating to Others in the 21st Century: Networked Families |
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357 | (1) |
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Communication and Emotion: Emotions at Home and in the Workplace |
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358 | (2) |
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Building Your Skills: Other-Orientation at Home and Work |
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360 | (1) |
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360 | (12) |
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361 | (2) |
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363 | (2) |
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Understanding Others: Adapting to Differences: Male and Female Interactions in the Workplace |
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365 | (2) |
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Formal Relationships and Communication Directions in the Workplace |
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367 | (1) |
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Relating to Others in the 21st Century: Networked Workers |
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368 | (3) |
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Understanding Others: Adapting to Differences: Intercultural Bargaining and Deal-Making |
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371 | (1) |
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Applying an Other-Orientation to Family and Workplace Relationships |
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372 | (1) |
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Study Guide: Review, Apply, and Explore |
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|
373 | (2) |
| Notes |
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375 | (20) |
| Glossary |
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395 | (7) |
| Photo Credits |
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402 | (1) |
| Index |
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403 | |
