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E-grāmata: IT Management: The art of managing IT based on a solid framework leveraging the company's political ecosystem

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  • Formāts: EPUB+DRM
  • Izdošanas datums: 12-Jun-2018
  • Izdevniecība: Springer Vieweg
  • Valoda: eng
  • ISBN-13: 9783658193096
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IT Management: The art of managing IT based on a solid framework leveraging the company's political ecosystemPalielināt
  • Formāts: EPUB+DRM
  • Izdošanas datums: 12-Jun-2018
  • Izdevniecība: Springer Vieweg
  • Valoda: eng
  • ISBN-13: 9783658193096
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This book focuses on the art of managing IT. A simple and robust framework is proposed to describe and to structure the essential elements of IT management. The authors pay particular attention to didactic aspects in order to facilitate the retention of models presented as well as to promote reflection on the subjects introduced. Thanks to a concentrate of good practices, each company will rapidly be in a position to build their proper IT ecosystem.

1 Introduction
1(16)
1.1 Definition of IT Management
3(2)
1.2 The Meaning of IT
5(2)
1.3 Organizing the IT
7(5)
1.4 Sourcing Matters
12(3)
Literature
15(2)
2 IT Processes
17(36)
2.1 Modelling Processes
18(5)
2.2 Standard IT Processes
23(1)
2.2.1 ITIL® (IT Infrastructure Library)
24(2)
2.2.2 COBIT® (Control Objectives for Information and Related Technology)
26(4)
2.2.3 IT4IT (Open Group)
30(3)
2.3 IT Process Landscape
33(4)
2.4 Design of IT Processes
37(16)
2.4.1 IT Quality Management Cycle
37(2)
2.4.2 Application Development Flow
39(3)
2.4.3 IT Supplier Management Swim Lane
42(4)
2.4.4 Incident Management SIPOC
46(3)
2.4.5 Problem Management RACI
49(3)
Literature
52(1)
3 IT Strategy
53(20)
3.1 Some Theories on Corporate Strategy
54(7)
3.2 IT Strategy Easily Done
61(1)
3.3 Business-IT Alignment
62(2)
3.4 The Six Key Components of an IT Strategy
64(9)
3.4.1 IT Personal & Organisation
66(1)
3.4.2 Sourcing Strategy
67(1)
3.4.3 IT Architecture & Standards
68(1)
3.4.4 IT Quality Standards
69(1)
3.4.5 IT Service Portfolio
70(1)
3.4.6 IT Project Portfolio
71(1)
Literature
72(1)
4 IT Services
73(24)
4.1 ITSM Principles
76(2)
4.2 IT Service Portfolio
78(2)
4.3 Service Catalogue
80(4)
4.4 Process-to-Service
84(6)
4.5 Configuration Management Data Base (CMDB)
90(2)
4.6 Continuous Service Improvement (CSI) & Service Maturity
92(5)
Literature
95(2)
5 IT Portfolio and Project Management
97(50)
5.1 Introduction
97(2)
5.2 IT Project Portfolio Management
99(16)
5.2.1 IT Project Portfolio Recurring Process
100(1)
5.2.2 Step 1: Collect and Select Project Ideas
101(5)
5.2.3 Step 2: Assess Project Requests
106(4)
5.2.4 Step 3: Setup, Launch and Monitor Projects
110(2)
5.2.5 Step 4: Evaluate Achievements
112(1)
5.2.6 IT Project Portfolio Lifecycle
113(2)
5.3 IT Project Management
115(27)
5.3.1 Introducing the Project Management
116(3)
5.3.2 Project Organisation
119(5)
5.3.3 Project Phases
124(9)
5.3.4 Support Processes
133(9)
5.4 The Human Factor
142(5)
6 IT Reporting
147(18)
6.1 Introduction
147(2)
6.2 Performance Measurement
149(2)
6.3 Process KPIs
151(1)
6.4 Bottom-Up IT Reporting
152(4)
6.5 IT Reporting "Top-Down"
156(2)
6.6 IT Dashboards
158(4)
6.7 IT Budgeting and Controlling
162(3)
Literature
164(1)
7 IT Governance
165(20)
7.1 Introduction
165(2)
7.2 IT Roles
167(3)
7.3 IT Governance
170(8)
7.4 Teamwork and Conflict Management
178(2)
7.5 Transforming Organisations
180(5)
Literature
183(2)
8 Conclusion
185(6)
Index 191
Dr. Lionel Pilorget held different IT management positions in the industrial and financial sectors. His manifold responsibilities included the implementation of guidance policies and strategies as well as leading complex, strategic IT projects. Currently, he is the Head of IT at a Private Bank in Switzerland. In addition, he is a lecturer for the Master Program Business Information Systems at the University of Applied Sciences Northwestern Switzerland FHNW.

Thomas Schell studied Informatics and specialized in the area of managing IT processes, services and organizations. Three times in his career he has reshaped classical IT organizations into customer oriented IT service providers. After 25 years in Swiss pharma and chemical industry, he is now lecturer for IT service management in universities of applied sciences in Switzerland and Germany. He supports IT organizations as consultant and trainer for best practice frameworks.
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