Jenkins (systems analysis, University of Findlay) offers updated tips and new information on implementing a rehire policy, the CAN-SPAM Act, and creating policies for managing instant messaging in this 2005 edition of a reference that will help IT managers devise an information policy and procedure program tailored to the needs of their organizations. The guide provides information on policy and planning, documentation, and systems analysis and design, as well as sample policies that can be used as models or templates. This edition includes new material on technology relocation policies, a revised chapter on documentation, and new step-by-step instructions for developing a training strategy. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)
