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IT Projectplus: Study Guide (PKO-002) 2nd Revised edition [Mīkstie vāki]

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  • Formāts: Paperback / softback, 488 pages, height x width x depth: 231x194x25 mm, weight: 776 g, Illustrations, Contains 1 Paperback / softback and 1 CD-ROM
  • Izdošanas datums: 18-Jun-2004
  • Izdevniecība: Sybex Inc.,U.S.
  • ISBN-10: 0782143180
  • ISBN-13: 9780782143188
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IT Projectplus: Study Guide (PKO-002) 2nd Revised editionPalielināt
  • Formāts: Paperback / softback, 488 pages, height x width x depth: 231x194x25 mm, weight: 776 g, Illustrations, Contains 1 Paperback / softback and 1 CD-ROM
  • Izdošanas datums: 18-Jun-2004
  • Izdevniecība: Sybex Inc.,U.S.
  • ISBN-10: 0782143180
  • ISBN-13: 9780782143188
Citas grāmatas par šo tēmu:
Permanent link: https://www.kriso.lv/db/9780782143188.html
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Here's the book you need to prepare for the latest version of CompTIA's IT Project+ exam. This Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that has earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides: clear and concise information on IT project management; practical examples and insights drawn from real-world experience; leading-edge exam preparation software, including a test engine and electronic flashcards. You'll also find authoritative coverage of key exam topics, including: IT Project Initiation and Scope Definition; IT Project Planning; IT Project Execution, Control and Coordination IT Project Closure, Acceptance and Support. This book has been reviewed and approved as CompTIA Authorized Quality Curriculum (CAQC). Students derive a number of important study advantages with CAQC materials, including coverage of all exam objectives, implementation of important instructional design principles, and instructional reviews that help students assess their learning comprehension and readiness for the exam. Note: On August 10, 2004 CompTIA changed the name of the IT Project+ certification to Project+, "in order to better reflect the title's application beyond IT professionals." Neither the exam objectives nor the exam questions were changed. The CAQC appoved content found in this edition of the "IT Project+ Study Guide" therefore remains valid and suitable for candidates preparing for the Project+ certification.
Introduction xvii
Assessment Test xl
Chapter 1 IT Project Management Overview 1(30)
Defining a Project
2(7)
Defining an IT Project
3(3)
Common Job Roles for the IT Project Manager
6(3)
Communication among the Various IT Job Roles
9(1)
Defining Project Management
9(1)
The Guide to the PMBOK
9(1)
Project Management Knowledge Areas
10(1)
General Management Skills
10(4)
Leadership
11(1)
Communication
11(1)
Problem Solving
12(1)
Negotiation
13(1)
Organization and Time Management
13(1)
Project Processes
14(2)
Initiation Processes
14(1)
Planning Processes
15(1)
Executing Processes
15(1)
Controlling Processes
15(1)
Closing Processes
15(1)
Project Life Cycles
16(3)
IT Project Life Cycles
16(3)
IT Project Milestones and Checkpoints
19(1)
Organizational Structure Impacts
19(3)
Functional Organization
19(2)
Matrix Organization
21(1)
Projectized Organization
21(1)
Summary
22(1)
Exam Essentials
22(1)
Key Terms
23(2)
Review Questions
25(4)
Answers to Review Questions
29(2)
Chapter 2 Project Initiation 31(38)
Receiving a Project Request
33(7)
High-Level Requirements
34(3)
Vendor Bids
37(1)
Documenting the Requirements
38(2)
Project Selection
40(3)
Selection Techniques
41(1)
Project Selection Criteria
41(2)
Project Stakeholders
43(8)
Project Sponsor
44(1)
Other Project Stakeholders
44(2)
Who Are Your IT Project Stakeholders?
46(5)
Stakeholder Matrix
51(1)
Project Charter
51(7)
Project Description
52(1)
Project Team
52(1)
Goals and Objectives
53(1)
Business Case
53(1)
Formal Approval
54(4)
Summary
58(1)
Exam Essentials
59(1)
Key Terms
60(1)
Review Questions
61(5)
Answers to Review Questions
66(3)
Chapter 3 Scope Planning 69(34)
Scope Overview
71(14)
Project Scope Statement
72(5)
Scope Management Plan
77(2)
The Work Breakdown Structure (WBS)
79(6)
Evaluating Your IT Project Scope
85(10)
Size of the IT Shop
85(1)
Definition of the Project Deliverables
86(1)
Working with Your Business Clients
87(1)
Success Criteria Tough to Define
88(1)
Sidebar Systems and Undisclosed Process Elements
88(1)
"Mini-Project" Consultant/Vendor Relationships
88(1)
Senior Project Technician Quits or Leaves
89(1)
Project Goes across IT Shops
90(1)
Testing Elements Need Good Definition
90(5)
Summary
95(1)
Exam Essentials
95(1)
Key Terms
96(1)
Review Questions
97(4)
Answers to Review Questions
101(2)
Chapter 4 Schedule Planning 103(30)
Activity Definition
104(1)
Activity Sequence
105(3)
Types of Dependencies
106(1)
Task Dependency Relationships
106(1)
Creating a Network Diagram
107(1)
Activity Duration Estimm
108(2)
Defining Duration
108(1)
Estimating Techniques
109(1)
Schedule Development
110(6)
Schedule Development Techniques
110(5)
Milestones
115(1)
Schedule Baseline
116(1)
Juggling Project Time in the Real World
116(6)
Summary
122(1)
Exam Essentials
122(1)
Key Terms
123(1)
Review Questions
124(6)
Answers to Review Questions
130(3)
Chapter 5 Cost Planning 133(32)
Resource Planning
134(7)
Types of Resources
135(2)
Defining Resource Requirements
137(4)
Cost Estimating
141(7)
Cost Estimating Techniques
142(3)
Estimating Tips
145(3)
Cost Budgeting
148(7)
Creating Your Budget
149(2)
Cost Baseline
151(1)
Budget Targets
151(3)
Using Project Management Software
154(1)
Summary
155(1)
Exam Essentials
155(1)
Key Terms
156(1)
Review Questions
157(5)
Answers to Review Questions
162(3)
Chapter 6 Other Planning Processes 165(42)
Human Resources Planning
166(10)
Organizational Planning
166(6)
Staff Acquisition
172(4)
Quality Planning
176(5)
Quality Planning Tools and Techniques
176(3)
Quality Management Plan
179(2)
Risk Planning
181(4)
Risk Identification
181(1)
Risk Analysis
182(2)
Risk Response
184(1)
Communications Planning
185(5)
Communications Strategy
186(2)
Communicating with Project Team Members
188(1)
Engaging Stakeholders
188(2)
Procurement Planning
190(7)
Make or Buy Analysis
190(1)
Types of Contracts
191(1)
Statement of Work
192(1)
Vendor Solicitation
192(1)
Vendor Selection Criteria
193(4)
Summary
197(1)
Exam Essentials
197(1)
Key Terms
198(1)
Review Questions
199(5)
Answers to Review Questions
204(3)
Chapter 7 Comprehensive Project Plan 207(24)
What Is a Project Plan?
208(1)
Project Plan Components
209(5)
Administrative Components
210(1)
Planning Components
210(3)
Templates and Checklists
213(1)
References
213(1)
Appendix
213(1)
Putting It All Together
214(7)
Organizing and Writing the Plan
214(1)
Updating the Plan
215(1)
Reviewing the Plan
216(1)
Closing Out the Planning Phase
216(5)
Summary
221(1)
Exam Essentials
222(1)
Key Terms
222(1)
Review Questions
223(5)
Answers to Review Questions
228(3)
Chapter 8 Project Execution 231(44)
Team Development
233(8)
Building and Managing a Cohesive Team
234(5)
Training
239(1)
Rewards and Recognition
239(2)
Other Stakeholder Relationships
241(3)
Relationship Management with the Client
241(1)
Managing a Wavering Sponsor
242(1)
Relationships with Functional Managers
243(1)
Perform According to Plan
244(4)
Collect Data
244(2)
Progress Against Baselines
246(2)
Information Distribution
248(5)
Project Team Meetings
248(2)
Status Reports
250(1)
Project Reviews
250(3)
Vendor Contract Administration
253(8)
Progress Reporting
253(1)
Managing Vendor Disagreements
253(3)
Vendor Delays
256(1)
Vendor Payment Process
256(1)
Dealing with Vendors
257(4)
Summary
261(1)
Exam Essentials
262(1)
Key Terms
263(1)
Review Questions
264(8)
Answers to Review Questions
272(3)
Chapter 9 Project Control 275(46)
Integrated Change Control
278(5)
Scope Change Control
279(1)
Schedule Control
280(1)
Cost Control
281(1)
Other Plan Changes
282(1)
Quality Control
283(7)
Inspection (Testing)
284(1)
Other Quality Control Tools and Techniques
285(2)
Quality Control Actions
287(1)
Documentation Quality
288(2)
IT Quality Control
290(3)
Standards
290(2)
Setting Up Your Environmental Processes
292(1)
Risk Monitoring and Control
293(3)
Monitoring Risk Response Results
293(3)
Performance Reporting
296(10)
Performance Reporting Tools and Techniques
297(5)
Driving Stakeholder Action
302(4)
Summary
306(1)
Exam Essentials
307(1)
Key Terms
308(1)
Review Questions
309(8)
Answers to Review Questions
317(4)
Chapter 10 Project Closure 321(22)
Types of Closure
322(1)
Contract Closeout
323(1)
Administrative Closure
323(9)
Project Archive
324(1)
Formal Acceptance
324(1)
Comprehensive Review (Lessons Learned)
325(4)
Project Turnover
329(2)
Release of Team Members
331(1)
Summary
332(1)
Exam Essentials
333(1)
Key Terms
333(1)
Review Questions
334(6)
Answers to Review Questions
340(3)
Appendix A Systems Development Life Cycle 343(10)
Planning
345(1)
Analysis
345(2)
Design
347(1)
Implementation
348(1)
Operations and Support
349(1)
Comparing the Guide to the PMBOK's Process Groups with the SDLC Phases
350(3)
Appendix B Standard IT Project Documents 353(10)
Initial Project Proposal Analysis Template
354(1)
Customer Information
354(1)
Success Information
355(1)
Business Impact
355(1)
Issue Notification
355(1)
Risk Identification and Assessment
356(3)
Basic Risk Identification Template
356(2)
Risk Assessment
358(1)
Vested Interest Breakdown
359(1)
Human Resources Considerations
360(3)
Human Resources Assessment
360(1)
Skills Inventory Worksheet
361(1)
Responsibility Assignment Document
362(1)
Glossary 363(18)
Index 381


Bill Heldman is a Microsoft Certified Systems Engineer (MCSE) and Microsoft Certified Trainer (MCT). He is a senior NT administrator for a large teleco in Denver, Colorado. Lona Cram, PMP, is a senior project manager, management executive, and independent consultant and instructor. She is also a member of the Project Management Institute for the Denver Chapter in Colorado.