All the facts you need to pass your ITIL® 4 Foundation exam
ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. You can use it in place of writing revision notes, giving you more time to focus on learning the information you need to pass the exam.
Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:
Provides definitions of the key terms and concepts used in ITIL 4; Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and Explains the key figures and diagrams in the ITIL syllabus.
New for the ITIL 4 Edition:
Fully updated to reflect the changes introduced in ITIL 4. New sections on the guiding principles of ITIL and the four dimensions of service management. Updated overview of the ITIL Foundation exam.
Start preparing for your ITIL Foundation exam order your copy today.
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Papildus informācija
All the facts you need to pass your ITIL 4 Foundation exam
1: Key Concepts of Service Management
2: Service Management Roles
3: All About Services
4: Service Relationships
5: Guiding Principles
6: The Four Dimensions of Service Management
7: The Service Value System
8: The Service Value Chain
9: ITIL Practices
10: Practices In-depth
11: The ITIL Foundation Exam
Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.
A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition The ultimate revision guide rating 4.6 on Amazon.
To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
