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Let's Communicate: An Illustrated Guide to Human Communication [Mīkstie vāki]

(Missouri State Univ), (San Francisco State University), (California State University Fresno)
  • Formāts: Paperback / softback, 584 pages, height x width x depth: 216x150x23 mm, weight: 703 g, Illustrations
  • Izdošanas datums: 02-Dec-2016
  • Izdevniecība: Bedford/Saint Martin's
  • ISBN-10: 1457606011
  • ISBN-13: 9781457606014
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  • Mīkstie vāki
  • Cena: 136,04 €
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  • Pievienot vēlmju sarakstam
  • Formāts: Paperback / softback, 584 pages, height x width x depth: 216x150x23 mm, weight: 703 g, Illustrations
  • Izdošanas datums: 02-Dec-2016
  • Izdevniecība: Bedford/Saint Martin's
  • ISBN-10: 1457606011
  • ISBN-13: 9781457606014
Citas grāmatas par šo tēmu:
Let’s Communicate is everything you want in a human communication text—substantive, engaging, and fun. Created by communication scholars Douglas Fraleigh, Joseph Tuman, and Katherine Adams, Let’s Communicate takes their combined 100 years’ worth of research and teaching experience to present all the basic human communication concepts with unique attention paid to technology, culture, gender, and social justice. The authors provides provocative, real-life examples and a special focus on skills that together make communication meaningful for students both in and out of the classroom—all at an affordable price. Let’s Communicate is also the first human communication text to use hundreds of hand-drawn illustrations that help students understand and retain important concepts. These unique and often humorous illustrations present concepts in graphic form (especially helpful for visual learners), make complex ideas easier to understand, provide hooks to help students remember material, extend concepts, and generate discussion.Let’s Communicate matches cutting-edge content with powerful digital tools accessible through LaunchPad, a learning platform that that contains hundreds of videos, LearningCurve (our adaptive quizzing program), various assessment options, video assignment tools, instructor supplements, and a full e-book
Brief Contents vii
Preface ix
FUNDAMENTALS OF COMMUNICATION
1 Introduction to Human Communication
3(28)
Communication: The Basics
5(3)
Communication Defined
5(1)
Contexts for Communication
5(3)
The Importance of Effective Communication
8(9)
Benefits of Effective Communication
8(4)
Gaining Communication Competence
12(5)
Principles of Communication
17(5)
Communication Is Transactional
17(2)
Communication Is Symbolic
19(1)
Communication Can Result in Shared Meaning
20(1)
Communication Should Be Ethical
20(2)
Misconceptions about Communication
22(4)
Communication Is Not Just Common Sense
22(1)
Communication Is Not Always Positive
23(1)
Communication Does Not Always End in Agreement
24(1)
Communication Cannot Solve Every Problem
25(1)
Chapter Review
26(5)
2 Perceiving Others, Perceiving Ourselves
31(36)
Perceiving Others
32(8)
The Meaning of Perception
33(1)
The Role of Perception in Communication
34(2)
The Formation of Perceptions
36(4)
Barriers to Perception and How to Overcome Them
40(9)
Why Are Perceptions Often Inaccurate
41(5)
Improving the Accuracy of Perceptions
46(3)
Perceiving Ourselves
49(8)
The Nature of Your Self-Concept
49(2)
Sources of Self-Concepts
51(4)
Improving Your Self-Concept
55(2)
Identity Management
57(5)
How We Engage in Identity Management
58(1)
Objectives of Identity Management
59(1)
Ethics and Identity Management
60(1)
Online Identity Management
60(2)
Chapter Review
62(5)
3 Verbal Communication
67(36)
The Nature of Verbal Communication
68(7)
Language Is Rule-Based
69(1)
Language Is Symbolic
70(2)
Language Is Literal and Figurative
72(1)
Language Is Dynamic
72(2)
Language Is Contextual
74(1)
Verbal Communication and the Challenge of Understanding
75(6)
Language Is an Imperfect Vehicle for Understanding
76(1)
Problematic Language Exacerbates Misunderstandings
77(4)
The Effects of Verbal Communication
81(7)
Uses of Language
82(3)
Abuses of Language
85(3)
Guidelines for Verbal Communication
88(9)
Make Your Message Clear
88(3)
Make Your Message Considerate
91(4)
Make Your Responses Respectful
95(2)
Chapter Review
97(6)
4 Nonverbal Communication
103(28)
Influences on Nonverbal Communication
104(4)
Culture
104(2)
Gender
106(1)
Technology
107(1)
Functions of Nonverbal Communication
108(5)
Supplementing
108(1)
Repeating
109(1)
Contradicting
110(1)
Regulating
110(2)
Substituting
112(1)
Accenting
112(1)
Types of Nonverbal Communication
113(9)
Kinesics
113(1)
Facial Expressions
114(1)
Oculesics
115(1)
Haptics
116(1)
Proxemics
117(1)
Physical Appearance
118(1)
Paralanguage
119(1)
Smell (Olfactics)
120(1)
Chronemics
121(1)
Technology and Its Impact on Nonverbal Communication
122(3)
Guidelines for Communicating Nonverbal Messages Effectively
125(1)
Chapter Review
126(5)
5 Listening Skills
131(30)
How We Listen
132(6)
Listening and Hearing
133(3)
Listening Styles
136(2)
Overcoming External Listening Challenges
138(3)
The Culprits Behind Poor Internal Listening
141(5)
Information Overload
141(1)
Distracted Listening
142(1)
Interruptive Listening
143(1)
Agenda-Driven Listening
143(1)
Argumentative Listening
144(1)
Nervous Listening
145(1)
Becoming a Better Listener
146(2)
Filter Out Distractions
146(1)
Focus on the Speaker
147(1)
Show That You Are Listening
147(1)
Helping Others Listen to You
148(4)
Anticipate Ineffective Listening Before You Speak
149(2)
Encourage Active Listening
151(1)
When You Are the Listener
152(3)
Making a Speech Critique
152(2)
Giving Conversational Feedback
154(1)
Chapter Review
155(6)
IMPORTANT INFLUENCES ON COMMUNICATION
6 Culture and Communication
161(30)
What Is Culture?
163(1)
Culture and Diversity
164(5)
Race, Ethnicity, and Heritage
165(1)
Gender and Sexual Orientation
166(2)
Age
168(1)
Variations in Culture: How Do They Affect Communication?
169(6)
Uncertainty Avoidance
169(2)
High and Low Context
171(1)
Individualistic and Collectivist Cultures
172(1)
Masculine and Feminine Cultures
173(1)
High-Contact and Low-Contact Cultures
174(1)
Power-Distance and Low-Power Distance Cultures
174(1)
Assimilation, Accommodation, and Separation
175(3)
Assimilation
176(1)
Accommodation
177(1)
Separation
178(1)
Challenges to Intercultural Communication
178(4)
Ethnocentrism
179(1)
Prejudice
180(1)
Hate and Hate Speech
181(1)
Constructive Steps For Improving Intercultural Communication
182(5)
Show Awareness of and Respect for Cultural Variations
183(1)
Express a Willingness to Learn about and Participate in Other Cultures
184(1)
Limit Ethnocentrism and Condemn Hate
185(2)
Chapter Review
187(4)
7 Mass and Mediated Communication
191(28)
Understanding Mass Media
192(9)
Entertainment and News Media
193(4)
Old Media and New Media
197(2)
Free Media and Paid Media
199(2)
Understanding Social Media
201(6)
Effects of Social Media
202(3)
Anonymity, Free Speech, and Privacy Issues
205(1)
Digital Divide and Net Neutrality
206(1)
Media-Centric Criticism
207(4)
Critical Media Theory
207(1)
Agenda-Setting Theory
208(3)
Suggestions for Mediated Communication
211(4)
Become a Critical Consumer of Mass Media
211(1)
Avoid Being Influenced by Media Depictions of "the Other"
212(1)
Be Mindful about How Much Personal Information You Share on Social Media
213(1)
Don't Say Anything Online You Wouldn't Say in Person
213(1)
Consider Taking a Break to Avoid Technology Burnout
214(1)
Chapter Review
215(4)
INTERPERSONAL COMMUNICATION
8 Principles of Interpersonal Communication
219(32)
Interpersonal Communication in the Dyad
220(5)
The Benefits of Interpersonal Relationships
221(1)
The Nature and Type of Close Dyads
222(3)
Selecting a Few from the Many
225(6)
The Secrets of Attraction: Noticing
226(3)
The Secrets of Initiating: Opening Moves
229(2)
Capturing Relational Movement
231(5)
The Straightforward Path
232(1)
The Turbulent Path
233(3)
Self-Disclosure and Privacy
236(5)
Social Penetration Theory
237(1)
The Downside to Self-Disclosure
238(1)
Communication Privacy Management Theory
238(3)
Understanding and Managing Dialectical Tensions
241(4)
Dialectical Tensions
241(3)
Managing Dialectical Tensions
244(1)
Chapter Review
245(6)
9 Practices for Effective Interpsonal Relationships
251(32)
Relational Maintenance
252(4)
Common Maintenance Behaviors
253(1)
Maintaining Relationships with Technology
254(2)
Maintaining Different Types of Relationships
256(6)
Romantic Relationships
256(2)
Friendships
258(3)
Workplace Relationships
261(1)
Five General Guidelines for Maintaining Relationships
262(3)
Embrace Your Agency
262(1)
Meet Connecting Bids
263(1)
Take Action Based on Knowledge
264(1)
Nurture Mutual Commitment
264(1)
Don't Fear Uncertainty
265(1)
Managing Interpersonal Conflict
265(4)
What Is Interpersonal Conflict?
266(1)
Common Causes of Conflict
266(2)
Benefits of Interpersonal Conflict
268(1)
Styles and Patterns of Conflict
269(5)
Six Conflict Styles
269(2)
Unhealthy Conflict Patterns
271(3)
Staying Respectful, Strong, and Positive in Conflict
274(3)
Accept Cyclical Conflict
274(1)
Monitor Your Emotions
274(1)
Express Criticisms Gently and Respectfully
275(1)
Engage in Conflict with Positive Expectations
276(1)
Keep Positivity in Balance with Negativity
276(1)
Chapter Review
277(6)
GROUP COMMUNICATION
10 Principles of Group Communication
283(36)
Small Group Characteristics
284(7)
Small Group Communication
285(1)
Types
286(1)
Group size
287(4)
Advantages of Small Groups
291(2)
Diverse Perspectives
291(1)
Multiple Resources
292(1)
Commitment
293(1)
Small Group Dynamics
293(7)
Small Group Roles
294(4)
Group Development
298(2)
Cultural Diversity
300(5)
Individualistic and Collectivist
301(1)
Power Distance
301(1)
Uncertainty Avoidance
302(1)
High and Low Context
302(1)
Masculine and Feminine
303(1)
Mindful Communication
303(2)
Small Group Communication in the Digital Age
305(5)
Technology for Group Meetings
305(3)
Technology for Group Work and Document Sharing
308(1)
Guidelines for Using Technology for Group Work
309(1)
Effective Participation in a Small Group
310(4)
Prepare for Group Meetings
311(1)
Listen Interactively
311(1)
Participate, Don't Dominate
312(1)
Fulfill Your Commitments
313(1)
Use Technology to Your Advantage
313(1)
Encourage a Positive Climate with Politeness and Authenticity
313(1)
Chapter Review
314(5)
11 Problem-Solving and Leading A Small Group
319(28)
Group Problem Solving
321(6)
Define the Problem
322(1)
Generate Possible Solutions
323(1)
Establish Criteria for Evaluating Solutions
324(1)
Select the Best Solution
325(2)
Tips for Using Problem-Solving Agendas
327(4)
Make Sure Group Members Understand the Task
327(1)
Get Rid of Roadblocks
328(1)
Carefully Observe Your Process
328(2)
Technology and Group Problem Solving
330(1)
Effective Group Leadership
331(3)
Leaders versus Leadership
331(1)
Types of Leadership
332(1)
Leading in Virtual Groups
333(1)
Leadership Challenges
334(1)
Leading Meetings and Managing Conflict
334(8)
Leading Meetings
334(5)
Managing Conflict
339(3)
Chapter Review
342(5)
PUBLIC SPEAKING
12 Public Speaking: First Steps
347(34)
Introduction to Public Speaking
348(5)
Why Study Public Speaking?
349(1)
A Great Tradition
350(1)
Key Elements of Public Speaking
351(2)
The Speech Preparation Process
353(2)
The Classical Approach to Speech Preparation
353(1)
The Benefits of an Organized Preparation Plan
354(1)
Audience Analysis
355(10)
The Importance of Audience Analysis
355(1)
Analyzing Situational Characteristics
356(1)
Incorporating Demographics
357(5)
Seeking Common Ground
362(2)
Identifying Prior Exposure
364(1)
Topic Selection
365(11)
Developing a Set of Potential Topics
366(3)
Selecting the Best Topic
369(1)
Refining Your Topic
370(4)
Drafting Your Specific Purpose
374(1)
Drafting Your Thesis Statement
374(2)
Chapter Review
376(5)
13 Speech Content: Research, Supporting Materials, and Ethics
381(34)
Researching Your Speech
382(13)
Creating a Research Plan
383(2)
Evaluating a Source's Credibility
385(2)
Conducting Library Research
387(2)
Using the Internet
389(4)
Interviewing Experts
393(1)
Presenting Evidence in Your Speeches
394(1)
Selecting and Using Supporting Materials
395(8)
Uses of Supporting Materials
395(2)
Types of Supporting Materials
397(6)
Guidelines for Using Supporting Materials
403(1)
Speech Ethics
403(6)
Communicating Truthfully
404(2)
Acknowledging and Representing Others' Work
406(3)
Chapter Review
409(6)
14 Organizing and Outlining
415(40)
Organizing the Body of Your Speech
416(9)
Selecting Your Main Points
417(1)
Arranging Your Main Points
418(4)
Organizing Your Supporting Materials
422(1)
Using Organizing Words and Sentences
423(2)
Introducing Your Speech
425(5)
Gain Audience Attention
425(2)
Signal Your Thesis
427(1)
Show Your Audience What's in It for Them
427(1)
Establish Your Credibility
428(1)
Preview Your Main Points
428(2)
Concluding Your Speech
430(4)
Transition to Your Conclusion
430(1)
Summarize Your Main Points
430(1)
Finish with a Memorable Clincher
431(3)
Outlining Your Speech
434(3)
Two Stages of Outlining
434(3)
Creating Your Working Outline
437(8)
Outlining the Body of Your Speech
437(2)
Outlining Your Introduction
439(1)
Outlining Your Conclusion
439(1)
Creating a List of Works Cited
440(1)
Inserting the Title, Specific Purpose, or Thesis
440(1)
A Sample Working Outline
440(5)
Creating Your Speaking Outline
445(5)
Formatting Your Speaking Outline
446(1)
Elements of Your Speaking Outline
446(1)
A Sample Speaking Outline
447(3)
Chapter Review
450(5)
15 Delivering Your Speech
455(34)
Selecting the Right Mode of Delivery
456(7)
Reading from a Manuscript
456(2)
Memorizing from a Manuscript
458(2)
Extemporaneous: Speaking from an Outline
460(1)
Impromptu: Speaking without Preparation
461(2)
Using Vocal Delivery Skills
463(8)
Volume
463(2)
Tone
465(1)
Rate of Delivery
466(1)
Projection
467(1)
Articulation
468(1)
Pronunciation
469(1)
Pausing
470(1)
Using Nonverbal Delivery Skills
471(8)
Eye Contact
472(2)
Gestures
474(1)
Physical Movement
475(1)
Proxemics
476(2)
Personal Appearance
478(1)
Presentation Aids
479(6)
Advantages of Presentation Aids
479(1)
Guidelines for Developing Presentation Aids
480(3)
Using Presentation Aids during Your Speech
483(2)
Chapter Review
485(4)
16 Informative Speaking
489(32)
Techniques for Informing
490(8)
Definition
490(2)
Explanation
492(1)
Description
493(1)
Demonstration
494(2)
Narrative
496(2)
Types of Informative Speeches
498(10)
Objects
498(2)
Individuals or Groups
500(2)
Events
502(1)
Processes
503(3)
Ideas
506(2)
Developing Your Informative Speech
508(3)
Analyzing Your Audience
508(1)
Selecting a Technique
509(2)
Focusing on Your Goal to Inform
511(1)
Clarifying and Simplifying Your Message
511(5)
Move from General to Specific
513(1)
Reduce the Quantity of Information You Present
514(1)
Make Complex Information Seem Familiar
514(1)
Use Presentation Aids
515(1)
Reiterate Your Message
515(1)
Repeat Your Message
516(1)
Chapter Review
516(5)
17 Persuasive Speaking
521
The Nature of a Persuasive Speech
522(3)
Persuasive Speeches Attempt to Influence Audience Members
523(1)
Persuasive Speeches Advocate Fact, Value, or Policy Claims
523(2)
Tailoring Your Persuasive Message to Your Audience
525(5)
Adapting to Audience Disposition
526(1)
Accounting for Your Audience's Beliefs
527(1)
Appealing to Your Audience's Needs
527(1)
Connecting to Your Listeners' Values
528(1)
Demonstrating How Your Audience Benefits
528(1)
Acknowledging Listeners' Reservations
529(1)
Building Blocks of Persuasion
530(14)
Ethos: Your Credibility as a Speaker
530(3)
Logos: The Evidence and Reasoning behind Your Message
533(7)
Pathos: Evoking Your Listeners' Emotions
540(4)
Organizing Your Persuasive Speech
544(4)
Criteria-Application Pattern
544(1)
Categorical Pattern
545(1)
Moore's Motivated Sequence
546(1)
Problem-Cause-Solution Pattern
547(1)
Chapter Review
548
APPENDIX A JOB INTERVIEWS
1(20)
Preparing for Your Job Interview
2(9)
General Questions
2(2)
Take Stock
4(2)
Resume
6(1)
Social Media
6(3)
Homework
9(1)
Practice
9(1)
Attire and Appearance
10(1)
During the Job Interview
11(7)
Levels of Interviews
11(2)
Be Prepared
13(1)
Act Confident
13(1)
Be a Good Listener
14(1)
Advocate Honestly
14(1)
Wrapping Up
14(2)
What to Avoid
16(2)
After the Interview
18(3)
Exercise Patience
18(1)
Thank-You Notes
19(1)
Follow Up
19(1)
Take Notes
20(1)
APPENDIX B SAMPLE SPEECHES
21
Sample Persuasive Speech
Anna Martinez, Extra Credit You Can Live Without
21(6)
Sample Informative Speech
DJ, Freeganism: More than a Free Lunch
27(5)
Sample Persuasive Speech
Elijah, Preventing Cyberbullying
32(5)
Sample Persuasive Speech
David Kruckenberg, Child Slavery and the Production of Chocolate
37
Notes 1(1)
Glossary 1(1)
Index 1