| Introduction |
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1 | (6) |
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2 | (1) |
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3 | (1) |
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Conventions Used in This Book |
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3 | (1) |
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3 | (1) |
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4 | (1) |
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4 | (3) |
| Part 1: Getting Started With Managing Millennials |
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7 | (114) |
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Chapter 1 Confronting the Millennial Management Challenge |
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9 | (22) |
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Pinpointing Millennials on the Generational Timeline |
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10 | (4) |
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Spotting the Coming Sea of Change in the Workforce |
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14 | (4) |
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Anticipating the silver tsunami: Baby Boomer retirement |
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14 | (1) |
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Forecasting the perfect storm of Gen X |
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15 | (2) |
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Tracking the tidal wave of Millennials in the workforce |
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17 | (1) |
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Anticipating Gen Edgers on the horizon |
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18 | (1) |
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Getting Grounded in Millennials 101 |
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18 | (8) |
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Identifying common traits |
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19 | (2) |
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Identifying common values |
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21 | (1) |
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Gaining insight into what Millennials think of themselves |
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21 | (1) |
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Steering clear of stereotypes |
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22 | (2) |
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Combating Millennial fatigue |
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24 | (1) |
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Recognizing that not all Millennials are the same |
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24 | (1) |
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Differentiating a bad employee from a Millennial |
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25 | (1) |
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Identifying and Navigating Generational Clash Points |
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26 | (1) |
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Discovering What Managers Love About Their Millennials |
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27 | (1) |
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Paving the Path to the Workforce of the Future |
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28 | (3) |
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Chapter 2 Harnessing Generational Theory to Guide Your Management Practice |
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31 | (18) |
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Wrapping Your Brain around the Generations Topic |
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32 | (7) |
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Divvying up what the gen topic is and isn't |
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32 | (1) |
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Grasping the essential tenants |
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33 | (2) |
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Classifying the different generations |
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35 | (1) |
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Linking generations to events and conditions |
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36 | (3) |
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Overcoming the "Yea, Buts " |
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39 | (7) |
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Comparing two key perspectives: Sociology versus psychology |
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40 | (1) |
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Contrasting the concepts of life stage and generations |
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41 | (2) |
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Understanding that the exception proves the rule |
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43 | (1) |
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Differentiating between stereotyping and recognizing patterns |
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44 | (1) |
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Taking the negative to a positive |
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45 | (1) |
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Using Generational Theory to Build a Better Workplace |
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46 | (3) |
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Impacting the bottom line |
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46 | (2) |
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Turning the "what" into "so what" |
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48 | (1) |
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Chapter 3 Breaking into the Millennial Mind |
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49 | (38) |
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Viewing Millennials as Whole Beings |
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50 | (2) |
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Differing depictions of Millennials |
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50 | (1) |
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Finding the why behind the what |
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51 | (1) |
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Why You Are Who You Are: Taking a Look at the Formative Years |
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52 | (19) |
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Uncovering the impact of technology |
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54 | (7) |
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Dissecting the "upgrade cycle" generation |
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61 | (4) |
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Tracking the influence of social media: from Friendster to Snapchat |
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65 | (6) |
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Checking Out the Messages that Mold Millennials |
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71 | (12) |
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Gaining insight into the effects of the self-esteem movement |
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71 | (4) |
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Getting behind the idea that there truly is no "I" in "team" |
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75 | (2) |
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Globalization: Understanding a generation that knows no borders |
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77 | (2) |
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Feeling the impact of homeland violence |
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79 | (2) |
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Reeling from the economic roller coaster |
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81 | (2) |
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Exploring Millennial Values |
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83 | (1) |
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Breaking the Mold: Rejecting Millennial Stereotypes |
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84 | (3) |
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Chapter 4 Discovering How Millennials Differ from Boomers and Gen Xers |
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87 | (22) |
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Breaking into the Baby Boomer Mind |
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88 | (10) |
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Getting the 411 on Boomers |
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88 | (2) |
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Exploring where Baby Boomers came from (and how it compares to Millennials) |
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90 | (4) |
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Discovering Baby Boomer workplace traits and what they mean for managers |
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94 | (3) |
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Exploring Baby Boomer values and how they influence work style |
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97 | (1) |
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Breaking into the Gen X Mind |
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98 | (8) |
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Getting the Scoop on Generation X |
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98 | (2) |
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Looking at where Xers came from (and comparing it to Millennials) |
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100 | (2) |
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Discovering Xer workplace traits and what they mean for managers |
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102 | (3) |
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Exploring Xer values and how they influence work style |
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105 | (1) |
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Comparing Traits and Values Across Generations |
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106 | (3) |
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Chapter 5 Managing through Your Generational Lens |
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109 | (12) |
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The Parent Trap: What Happens When Boomers Manage Millennials |
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110 | (4) |
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Capitalizing on the unique Boomer/Millennial alliance in managing |
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112 | (1) |
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112 | (2) |
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The Annoying Little Sibling: Why Xers Struggle to Manage Millennials |
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114 | (3) |
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Taking advantage of the natural alignments of Xers and Millennials |
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115 | (1) |
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Navigating through the inevitable collisions |
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116 | (1) |
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The Twin: Why Millennials Managing Millennials Is Not All Smooth Sailing |
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117 | (6) |
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Unleashing the power of the Millennial-Millennial relationship |
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118 | (1) |
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Easing challenges of managing someone in your own generation |
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119 | (2) |
| Part 2: Navigating Potential Clash Points |
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121 | (112) |
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Chapter 6 Adapting to Changes in Organizational Structure...The World Is Flat |
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123 | (22) |
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Transitioning from Hierarchy to Network |
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124 | (8) |
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Embracing the changing nature of the org chart |
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126 | (2) |
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Explaining to Millennials the long-standing merits of the traditional structure |
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128 | (1) |
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Managing the generation who grew up tweeting the POTUS |
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129 | (1) |
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Understanding the upgrade cycle at work |
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130 | (2) |
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Looking at Transparency in a Networked Structure |
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132 | (2) |
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Using Your Adapted Organizational Structure to Recruit, Retain, and Engage |
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134 | (6) |
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Utilizing your brand story over brand reputation |
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135 | (1) |
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Creating the perfect open-door policy |
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136 | (1) |
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Inviting Millennial input from day one |
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137 | (1) |
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Motivating through career progression without promotion |
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138 | (1) |
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Engaging alumni employees |
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139 | (1) |
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Dealing with Special Circumstances |
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140 | (5) |
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Managing Millennials remotely |
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141 | (1) |
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Working in an extremely traditional environment |
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142 | (1) |
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Working in an extremely nontraditional environment |
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143 | (2) |
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Chapter 7 Encouraging and Facilitating Collaboration-Go Team! |
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145 | (22) |
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Shifting Your Perspective on Collaboration |
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146 | (2) |
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Boomers: Come together, right now |
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146 | (1) |
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Gen Xers: Stop, collaborate, and listen |
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147 | (1) |
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Millennials: We belong together |
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147 | (1) |
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Reconciling Differences: Independent Xers versus Collaborative Millennials |
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148 | (6) |
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Looking through Gen Xers' eyes |
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149 | (1) |
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Seeing Millennials' viewpoint |
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149 | (1) |
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Finding the right ways to manage collaboration |
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150 | (1) |
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Understanding what Millennials really want when they ask to collaborate |
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151 | (1) |
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Helping Millennials do independent work |
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152 | (2) |
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154 | (2) |
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156 | (1) |
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Mentoring Millennials and Vice Versa |
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157 | (4) |
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Checking out the Millennial mentor and mentee roles |
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158 | (1) |
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Establishing effective mentorship guidelines |
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159 | (1) |
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Harnessing the power of reverse mentorship |
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160 | (1) |
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Building a Collaborative Infrastructure |
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161 | (6) |
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The changing physical office space |
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161 | (3) |
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Utilizing instant messaging as a key workplace tool |
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164 | (1) |
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165 | (2) |
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Chapter 8 Supercharging Your Feedback Loop...Gold Stars Abound! |
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167 | (24) |
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Giving Feedback in the Instantaneous Age |
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168 | (2) |
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Speed: I can't wait a year for feedback |
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168 | (1) |
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Frequency: I want to be kept in the loop |
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169 | (1) |
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Transparency: I want the whole truth |
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169 | (1) |
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Avoiding potential drawbacks of the instant feedback style |
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169 | (1) |
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Rethinking the Review Session |
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170 | (12) |
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Knowing what works for Millennials |
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171 | (1) |
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Differentiating between formal and informal feedback |
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172 | (2) |
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Determining the right frequency |
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174 | (1) |
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Mastering the compliment sandwich (hold the cheese) |
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175 | (2) |
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Avoiding the "participation trophy" mindset |
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177 | (1) |
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Ditching the "but I had to figure it out on my own" mindset |
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178 | (2) |
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What are the best of the best doing? |
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180 | (2) |
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Realizing that Feedback Is a Two-Way Street |
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182 | (3) |
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Ignoring your inner voice ("But in my day, I never gave my manager feedback!") |
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182 | (1) |
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Soliciting valuable input |
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183 | (1) |
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How to stop (or at least control) the floodgates |
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184 | (1) |
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Acting More Like a Coach Than a Boss |
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185 | (1) |
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Common Feedback Troubleshooting |
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185 | (6) |
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Delivering tough feedback |
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186 | (1) |
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What to do if a Millennial cries |
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187 | (1) |
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What if Mom and Dad get involved? |
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188 | (1) |
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I think my Millennial is about to quit |
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189 | (2) |
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Chapter 9 Motivating Millennials-Generation 'Why?" |
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191 | (18) |
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192 | (6) |
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Looking back across generations |
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192 | (2) |
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Connecting the dots for Millennials |
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194 | (1) |
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What if the job isn't particularly meaningful? |
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195 | (1) |
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196 | (2) |
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Compensating the Noncompensation Generation |
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198 | (5) |
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Finding out why compensation isn't enough |
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198 | (3) |
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201 | (1) |
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202 | (1) |
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Making the most of the almighty dollar |
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202 | (1) |
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Rewarding the individual versus the team |
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203 | (6) |
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Finding nonmonetary rewards that motivate |
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204 | (2) |
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Giving Millennials shareable work moments |
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206 | (1) |
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Helping Millennials find their squad |
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207 | (1) |
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207 | (1) |
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Offering up office extracurriculars |
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208 | (1) |
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Chapter 10 Dropping Workplace Formalities: Let's Be Friends |
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209 | (24) |
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Distinguishing Between Formality at Work and Work Ethic |
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210 | (13) |
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Checking out work-ethic mindset through the ages |
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210 | (2) |
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Unpacking the impact of dress code |
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212 | (4) |
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Turning off the clock: The impact of work hours |
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216 | (6) |
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Working hard or hardly working |
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222 | (1) |
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Drawing the Fine Line Between Manager and Friend |
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223 | (4) |
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Telling Millennials when it's just TMI! |
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224 | (1) |
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225 | (1) |
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Explaining work social events to Millennials |
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225 | (1) |
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Placing boundaries where needed |
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226 | (1) |
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Channeling Your Inner Emily Post: Communication Etiquette |
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227 | (8) |
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Accepting the habit of multitasking and its side effects |
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228 | (1) |
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Understanding (and accepting) why Millennials won't pick up the phone |
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229 | (2) |
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Figuring out who needs to adjust |
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231 | (2) |
| Part 3: Accommodating Individual Differences Among The Millennial Masses |
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233 | (68) |
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Chapter 11 Managing Millennials 'Round the World |
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235 | (14) |
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Viewing Generational Theory through a Global Lens |
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236 | (6) |
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Implications of globalization, the Internet, and technology |
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238 | (2) |
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Noting some regional differences |
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240 | (2) |
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Looking at Global Millennials' Uniting Trends and Key Differentiators |
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242 | (3) |
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Similarities in Millennials across the globe |
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242 | (1) |
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Distinguishing Millennial features by region |
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243 | (2) |
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Tapping into the Power of Generational Theory Around the Globe |
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245 | (4) |
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Becoming a generational expert |
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246 | (1) |
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Honing the fine art of asking questions |
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246 | (3) |
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Chapter 12 Adapting Your Management Style to Different Millennial Personas |
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249 | (16) |
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Coping with the Needy Millennial |
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250 | (3) |
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A portrait of a Needy Millennial |
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250 | (2) |
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Surviving the Needy Millennial |
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252 | (1) |
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Hangin' in There with the Hipster Millennial |
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253 | (2) |
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A portrait of a Hipster Millennial |
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253 | (2) |
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Handling the Hipster Millennial |
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255 | (1) |
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Finding a Way to Deal with the Hidden Millennial |
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255 | (3) |
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A portrait of a Hidden Millennial |
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256 | (1) |
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Dealing with the Hidden Millennial |
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257 | (1) |
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Dealing with Denial in the "I'm-Not-a-Millennial" Millennial |
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258 | (3) |
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A portrait of the "I'm-Not-a-Millennial" Millennial |
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258 | (2) |
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Working with the denial of the "I'm-Not-a-Millennial" Millennial |
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260 | (1) |
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Preventing the Demise of the Millennial Martyr |
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261 | (4) |
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A portrait of the Martyr Millennial |
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261 | (2) |
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Stopping yourself from getting sucked into the Millennial Martyrdom |
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263 | (2) |
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Chapter 13 Making Adjustments for Ages and Life Stages |
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265 | (22) |
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Meeting Cusper, the Friendly Ghost |
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266 | (2) |
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266 | (1) |
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The power of being a cusper |
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267 | (1) |
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Introducing the Xer/Millennial: The Oregon Trail Generation |
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268 | (3) |
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Exploring events and conditions |
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269 | (1) |
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Recognizing workplace traits |
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269 | (1) |
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Understanding key differences |
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270 | (1) |
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271 | (1) |
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Getting a Glimpse of the Millennial/Gen Edger: The Snapchat Generation |
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271 | (4) |
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Exploring events and conditions |
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272 | (1) |
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Recognizing workplace traits |
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273 | (1) |
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Understanding key differences |
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274 | (1) |
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274 | (1) |
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Modifying Your Style for Old Millennials versus Young Millennials |
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275 | (2) |
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The things that divide them |
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275 | (1) |
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276 | (1) |
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The different managerial approaches |
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277 | (1) |
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Meeting Millennial Parents |
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277 | (6) |
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What does the new working mom look like? |
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278 | (3) |
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Meet the Millennial dad: #RedefiningMasculinity |
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281 | (1) |
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Adapting the workplace for a new brand of parent |
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282 | (1) |
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DINKs: Motivating the Dual Income No Kids Subset |
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283 | (4) |
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Chapter 14 Tailoring Your Millennial Management Style to Different Work Settings |
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287 | (14) |
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Managing in Silicon Valley versus Wall Street |
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288 | (5) |
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289 | (1) |
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Weighing in on Wall Street |
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290 | (3) |
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Adjusting for Blue Collar versus White Collar |
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293 | (4) |
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293 | (1) |
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294 | (3) |
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Adjusting Your Style in the Arts versus the Sciences |
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297 | (6) |
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Stirring passions in the arts field |
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298 | (1) |
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Being mindful of the science field |
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299 | (2) |
| Part 4: Gearing Up For The Coming Changes |
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301 | (52) |
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Chapter 15 Paving the Way for Millennial Leadership |
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303 | (22) |
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Grooming the Leaders to Be |
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304 | (8) |
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Knocking down mental blocks |
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304 | (3) |
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307 | (3) |
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Predicting future leadership challenges |
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310 | (2) |
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Bringing Out the Best Millennial Leadership Skills |
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312 | (3) |
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313 | (1) |
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314 | (1) |
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Where they might struggle |
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315 | (1) |
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Preparing Millennials to Manage Up |
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315 | (5) |
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Preparing to deal with potential negativity |
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316 | (1) |
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Millennials managing Boomers |
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317 | (2) |
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Millennials managing Xers |
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319 | (1) |
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Getting Millennials Ready to Manage Across and Down |
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320 | (5) |
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Millennials managing Millennials |
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320 | (2) |
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Millennials managing Gen Edgers |
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322 | (3) |
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Chapter 16 Preparing for the Next Generation in the Workplace: Gen Edge |
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325 | (18) |
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Warning: This Generation Is Still in the Works |
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326 | (3) |
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327 | (1) |
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328 | (1) |
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Decoding What Gen Edge Events and Conditions Will Mean for Managers |
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329 | (7) |
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The event that gave them an edge |
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330 | (1) |
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The conditions that sharpened their edge |
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331 | (5) |
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Adapting Your Management Style to Accommodate Gen Edge Traits |
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336 | (1) |
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Getting in Their Heads and Hearts: Gen Edge Values |
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337 | (1) |
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Getting a Jump on Creating a Workplace that Works for Gen Edge |
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338 | (2) |
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Predicting the Future: Potential Gen Edge Clash Points |
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340 | (3) |
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The clash-Millennials versus Gen Edge |
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340 | (1) |
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The clash-Gen X versus Gen Edge |
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341 | (1) |
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The clash-Baby Boomers versus Gen Edge |
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342 | (1) |
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Chapter 17 Forecasting the Great Unknown |
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343 | (10) |
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Using History to Predict the Future |
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344 | (3) |
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Yes, the generations are cyclical |
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344 | (2) |
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Using parenting trends to predict |
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346 | (1) |
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Making sense of Millennial parenting and its implications for the workforce |
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346 | (1) |
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Keeping Watch on Technology, Economy, and Trends |
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347 | (4) |
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347 | (3) |
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350 | (1) |
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350 | (1) |
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What We Know We Don't Know |
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351 | (2) |
| Part 5: The Part Of Tens |
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353 | (38) |
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Chapter 18 Ten Things that Motivate Millennials Other than Money |
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355 | (8) |
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Providing Exposure to Other People in the Organization |
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356 | (1) |
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Giving a Good Old-Fashioned Thank-You |
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356 | (1) |
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Tossing Out Tailored Treats |
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357 | (1) |
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Having Fun with Co-Workers (Yes, That Means with You Too) |
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357 | (1) |
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Showing a Path to Promotion |
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358 | (1) |
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Giving More Responsibility |
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359 | (1) |
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Utilizing Half-Day Fridays or Part-Time Tuesdays |
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360 | (1) |
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Allocating Time for Passion Projects |
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361 | (1) |
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Dressing Down the Dress Code |
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361 | (1) |
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362 | (1) |
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Chapter 19 Ten Millennial Strengths to Capitalize On |
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363 | (10) |
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Taking Advantage of Tech-Innate |
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364 | (1) |
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Tuning in to Team-Focused |
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365 | (1) |
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365 | (2) |
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367 | (1) |
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Urging an Eagerness to Help |
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367 | (1) |
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368 | (1) |
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369 | (1) |
|
Recognizing a Fear of Failure |
|
|
369 | (1) |
|
Showing Informality at Work |
|
|
370 | (1) |
|
|
|
371 | (2) |
|
Chapter 20 Ten Millennial Stereotypes that Are Misinterpreted |
|
|
373 | (10) |
|
Hating Face-to-Face Communication |
|
|
374 | (1) |
|
Having the Attention Span of a Goldfish |
|
|
374 | (1) |
|
Operating with No Work Ethic |
|
|
375 | (1) |
|
Wanting to Have Fun All Day |
|
|
376 | (1) |
|
Refusing to Do Work that Is "Beneath Them" |
|
|
377 | (1) |
|
Being Young and Inexperienced |
|
|
377 | (1) |
|
|
|
378 | (1) |
|
Thinking They're All the Same |
|
|
379 | (1) |
|
|
|
380 | (1) |
|
Relying on Mom and Dad for Everything |
|
|
380 | (3) |
|
Chapter 21 Ten Tips on How to Become the #BestBossEver |
|
|
383 | (8) |
|
Asking Them Questions-All the Time |
|
|
384 | (1) |
|
Learning to Like Them, Genuinely |
|
|
384 | (1) |
|
Individualizing Your Approach with Each Millennial |
|
|
385 | (1) |
|
Giving Them an "A" for Effort (Even if the Results Are More Like a B+) |
|
|
386 | (1) |
|
Challenging Them to Do More |
|
|
386 | (1) |
|
Sharing Yourself with Them (Yes, This Means Beyond Your Work-Self) |
|
|
387 | (1) |
|
Giving Some Good 01' Tough Love |
|
|
387 | (1) |
|
Making Sure You Don't Let Them Down |
|
|
388 | (1) |
|
Setting Clear, Structured Expectations |
|
|
388 | (1) |
|
|
|
389 | (2) |
| Index |
|
391 | |
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