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E-grāmata: Managing the Psychological Contract: Using the Personal Deal to Increase Business Performance [Taylor & Francis e-book]

  • Formāts: 260 pages
  • Izdošanas datums: 28-Feb-2007
  • Izdevniecība: Gower Publishing Ltd
  • ISBN-13: 9781315593661
  • Taylor & Francis e-book
  • Cena: 142,30 €*
  • * this price gives unlimited concurrent access for unlimited time
  • Standarta cena: 203,28 €
  • Ietaupiet 30%
  • Formāts: 260 pages
  • Izdošanas datums: 28-Feb-2007
  • Izdevniecība: Gower Publishing Ltd
  • ISBN-13: 9781315593661
This is the first book which shows how the psychological contract can be used in practice. Michael Wellin reinterprets the psychological contract as something very tangible that exists between people at work and indicates how it can be used to increase business performance, improve employee commitment, and enable employees to realise their potential. Throughout the book, the author combines the latest organisation behaviour research findings, including those on the psychological contract, with his own and colleagues' experiences, to provide an important and extremely readable book for human resource specialists and all those concerned with the performance of their organisation and its people.

The psychological contract lies at the heart of your relationship with the organisation you work for. It is the deal you make with your employer and colleagues at work; it is about your mutual expectations and their fulfilment. Too often this contract is implicit and left to chance, resulting in misunderstanding, stress, lower commitment and performance. The author demonstrates how to use the psychological contract to raise the business game and increase personal fulfilment. Managing the Psychological Contract is the first book which shows how the psychological contract can be used in practice. In it Michael Wellin advocates going beyond the traditional static view of the psychological contract between the organisation and its employees. He shows how to create unique and dynamic customised Personal Deals between people and teams. He does this by showing how to make personal deals explicit and mutual, and provides practical tips for leaders, employees and HR professionals. Separate chapters are devoted to leadership, culture change and strategic HR management. There is also a chapter of practical ideas for individuals who want to change their personal deal at work. The author's ideas are based on his own research and consultancy experience as well as the latest business school research. The book has a number of case studies showing how different organisations use the psychological contract. This is an important and extremely readable book for all those concerned with the improved performance of people and organisations.
List of Figures
ix
List of Tables
xi
Acknowledgements xiii
Introduction and Why the Psychological Contract Matters
1(16)
Purpose of this book
2(3)
Why the psychological contract and personal deals matter
5(10)
Chapter summary
15(2)
Current Use of the Psychological Contract
17(18)
Background to the psychological contract
17(2)
How some business organisations describe their psychological contracts
19(6)
A different psychological contract
25(2)
Redefined view of the psychological contract
27(1)
Change and the psychological contract
28(2)
Shifts in the prevailing psychological contract over time
30(3)
Chapter summary
33(2)
Viewing the Psychological Contract as a Personal Deal
35(22)
Business deals and personal deals
35(3)
All our relationships involve a personal deal
38(1)
Expectations lie at the heart of the personal deal
39(2)
A closer look at a personal deal
41(3)
Visualising the personal deal
44(4)
Personal deals at work
48(5)
Difference between the personal deal at work and the psychological contract
53(1)
Chapter summary
54(3)
Making and Breaking Personal Deals
57(18)
Pre-employment steps in creating personal deals
57(1)
Recruitment steps in creating personal deals
58(2)
Creation of personal deals during new job socialisation
60(4)
Value of the personal deal in induction and socialisation
64(4)
Frequency of broken personal deals after initial socialisation
68(1)
Impact of personal deal breach on employee attitudes
69(2)
Impact of personal deal breach on employee behaviour
71(2)
Chapter summary
73(2)
The Personal Deal Process
75(18)
The dynamic nature of personal deals
75(1)
Personal deals occur between each leader and their people
76(3)
How the deal operates in practice
79(4)
Using the personal deal to understand and manage ourselves and our people
83(3)
Using the model to understand Anna's personal deal
86(2)
Predictions about the personal deal process
88(3)
Chapter summary
91(2)
Types of Personal Deal
93(20)
Relationship personal deals
93(2)
Emergence of transactional personal deals
95(3)
Business pressures for increased transactional personal deals
98(2)
Persistence of relationship personal deals
100(1)
Requirements for a personal deals framework
101(1)
Four types of personal deal
102(7)
Chapter summary
109(4)
How Three Companies Use the Psychological Contract
113(18)
Arup
113(4)
CMS Cameron McKenna
117(4)
Richer Sounds
121(4)
Parallels between the three companies' psychological contracts
125(2)
Chapter summary
127(4)
Using the Personal Deal to Improve Leadership Effectiveness
131(22)
Nature of leadership
131(2)
Determining direction through objective setting
133(3)
How to use the personal deal to improve performance
136(4)
A leader's one-to-one use of the personal deal to enhance performance
140(1)
Organisation-wide use of the personal deal to improve performance
141(3)
How the deal complements fundamental leadership
144(2)
A radical alternative approach to leadership based on the personal deal
146(2)
Value of the personal deal for leadership
148(1)
Chapter summary
149(4)
Using the Personal Deal to Change Organisation Culture
153(20)
What is organisation culture?
153(4)
Effective approaches to culture change
157(3)
Business context of culture change in Royal Mail Sales
160(9)
Viewing culture as the prevailing personal deal
169(2)
Chapter summary
171(2)
How Human Resource Practitioners Manage Personal Deals
173(22)
How HR shape personal deals
173(2)
Reshaping personal deals in an organisation
175(1)
Evolution of the human resource function from the welfare function
176(1)
Professional personnel management
177(1)
The human resource process
177(9)
Strategic human resource management
186(6)
Chapter summary
192(3)
How to Shape Your Personal Deals
195(20)
Preconditions for discussing our personal deals
197(3)
Steps involved in having a personal deal discussion
200(10)
Personal deal training
210(2)
Chapter summary
212(3)
Behavioural View of the Personal Deal
215(22)
Introducing transactional analysis as a framework for understanding personal deal behaviour
215(4)
Transactions
219(2)
Behaviour underpins all our personal deals
221(9)
Methods for changing personal deals
230(3)
Chapter summary
233(4)
Index 237
Michael Wellin is Director of the consultancy Business Transformation. He is a highly experienced and creative consultant who designs and leads board level consultancy assignments to enhance business performance. Michael is a Chartered Occupational Psychologist and also the author of Behaviour Technology (Gower). Previously, he was Head of UK Personnel for Continental Bank, Founding Partner of Behaviour Technology and Director of the Alexander Consulting Group.