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ix | |
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xi | |
Acknowledgements |
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xiii | |
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Introduction and Why the Psychological Contract Matters |
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1 | (16) |
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2 | (3) |
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Why the psychological contract and personal deals matter |
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5 | (10) |
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15 | (2) |
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Current Use of the Psychological Contract |
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17 | (18) |
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Background to the psychological contract |
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17 | (2) |
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How some business organisations describe their psychological contracts |
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19 | (6) |
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A different psychological contract |
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25 | (2) |
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Redefined view of the psychological contract |
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27 | (1) |
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Change and the psychological contract |
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28 | (2) |
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Shifts in the prevailing psychological contract over time |
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30 | (3) |
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33 | (2) |
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Viewing the Psychological Contract as a Personal Deal |
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35 | (22) |
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Business deals and personal deals |
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35 | (3) |
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All our relationships involve a personal deal |
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38 | (1) |
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Expectations lie at the heart of the personal deal |
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39 | (2) |
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A closer look at a personal deal |
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41 | (3) |
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Visualising the personal deal |
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44 | (4) |
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48 | (5) |
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Difference between the personal deal at work and the psychological contract |
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53 | (1) |
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54 | (3) |
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Making and Breaking Personal Deals |
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57 | (18) |
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Pre-employment steps in creating personal deals |
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57 | (1) |
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Recruitment steps in creating personal deals |
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58 | (2) |
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Creation of personal deals during new job socialisation |
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60 | (4) |
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Value of the personal deal in induction and socialisation |
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64 | (4) |
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Frequency of broken personal deals after initial socialisation |
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68 | (1) |
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Impact of personal deal breach on employee attitudes |
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69 | (2) |
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Impact of personal deal breach on employee behaviour |
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71 | (2) |
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73 | (2) |
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The Personal Deal Process |
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75 | (18) |
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The dynamic nature of personal deals |
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75 | (1) |
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Personal deals occur between each leader and their people |
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76 | (3) |
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How the deal operates in practice |
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79 | (4) |
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Using the personal deal to understand and manage ourselves and our people |
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83 | (3) |
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Using the model to understand Anna's personal deal |
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86 | (2) |
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Predictions about the personal deal process |
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88 | (3) |
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91 | (2) |
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93 | (20) |
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Relationship personal deals |
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93 | (2) |
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Emergence of transactional personal deals |
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95 | (3) |
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Business pressures for increased transactional personal deals |
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98 | (2) |
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Persistence of relationship personal deals |
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100 | (1) |
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Requirements for a personal deals framework |
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101 | (1) |
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Four types of personal deal |
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102 | (7) |
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109 | (4) |
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How Three Companies Use the Psychological Contract |
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113 | (18) |
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113 | (4) |
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117 | (4) |
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121 | (4) |
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Parallels between the three companies' psychological contracts |
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125 | (2) |
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127 | (4) |
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Using the Personal Deal to Improve Leadership Effectiveness |
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131 | (22) |
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131 | (2) |
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Determining direction through objective setting |
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133 | (3) |
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How to use the personal deal to improve performance |
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136 | (4) |
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A leader's one-to-one use of the personal deal to enhance performance |
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140 | (1) |
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Organisation-wide use of the personal deal to improve performance |
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141 | (3) |
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How the deal complements fundamental leadership |
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144 | (2) |
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A radical alternative approach to leadership based on the personal deal |
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146 | (2) |
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Value of the personal deal for leadership |
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148 | (1) |
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149 | (4) |
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Using the Personal Deal to Change Organisation Culture |
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153 | (20) |
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What is organisation culture? |
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153 | (4) |
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Effective approaches to culture change |
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157 | (3) |
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Business context of culture change in Royal Mail Sales |
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160 | (9) |
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Viewing culture as the prevailing personal deal |
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169 | (2) |
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171 | (2) |
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How Human Resource Practitioners Manage Personal Deals |
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173 | (22) |
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How HR shape personal deals |
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173 | (2) |
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Reshaping personal deals in an organisation |
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175 | (1) |
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Evolution of the human resource function from the welfare function |
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176 | (1) |
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Professional personnel management |
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177 | (1) |
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The human resource process |
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177 | (9) |
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Strategic human resource management |
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186 | (6) |
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192 | (3) |
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How to Shape Your Personal Deals |
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195 | (20) |
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Preconditions for discussing our personal deals |
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197 | (3) |
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Steps involved in having a personal deal discussion |
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200 | (10) |
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210 | (2) |
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212 | (3) |
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Behavioural View of the Personal Deal |
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215 | (22) |
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Introducing transactional analysis as a framework for understanding personal deal behaviour |
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215 | (4) |
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219 | (2) |
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Behaviour underpins all our personal deals |
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221 | (9) |
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Methods for changing personal deals |
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230 | (3) |
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233 | (4) |
Index |
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237 | |