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xii | |
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xiii | |
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xvi | |
Acknowledgements |
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xviii | |
Foreword |
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xx | |
Summary |
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xxii | |
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1 | (36) |
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1 Introduction: the logic of sustainable enterprise |
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3 | (15) |
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3 | (8) |
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7 | (1) |
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1.1.2 Study group: using actual experience |
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8 | (3) |
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1.1.3 Delineation and approach |
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11 | (1) |
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11 | (1) |
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11 | (3) |
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1.2.1 Overcoming obstacles |
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13 | (1) |
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1.2.2 Four phases on the way to sustainable development |
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13 | (1) |
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1.3 The structure of this book |
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14 | (4) |
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2 Delineating sustainable enterprise |
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18 | (19) |
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2.1 Defining sustainable enterprise: what are we talking about? |
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19 | (1) |
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2.2 Commitment and a sense of urgency |
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20 | (3) |
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2.3 Significance for companies |
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23 | (5) |
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2.3.1 Increasing awareness of dependence on natural resources and ecosystems |
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23 | (1) |
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2.3.2 The split between slow legislation and fast opinion mobilisation |
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24 | (1) |
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24 | (1) |
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2.3.4 Growing scale and influence of companies |
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25 | (1) |
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2.3.5 Higher standards of living allow for higher moral standards |
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26 | (1) |
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2.3.6 More transparent society |
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26 | (1) |
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27 | (1) |
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2.3.8 Professionalisation of civil society organisations |
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27 | (1) |
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2.3.9 Damage to reputation and cost of failure |
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27 | (1) |
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2.3.10 Incidents and systemic failures |
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28 | (1) |
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28 | (1) |
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28 | (9) |
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Part II Theory and concepts |
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37 | (94) |
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3 The business case for sustainable enterprise and the state of scientific knowledge on tipping points |
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39 | (40) |
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40 | (1) |
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3.2 Four types of business case for sustainability |
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41 | (2) |
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3.3 Role of earnings and business models |
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43 | (2) |
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3.4 The search for tipping points |
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45 | (1) |
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45 | (4) |
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3.5.1 Will good deeds be financially rewarded? |
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45 | (1) |
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3.5.2 Appreciation for sustainability in the capital market |
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46 | (1) |
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3.5.3 Economic value as cost saving |
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47 | (2) |
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49 | (2) |
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50 | (1) |
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3.6.2 The role of good causes as an extra reason to buy |
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51 | (1) |
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51 | (5) |
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3.7.1 Involving employees in sustainability policy |
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54 | (2) |
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3.8 Purchasing policy and supply chain management |
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56 | (5) |
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3.9 Operations management |
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61 | (2) |
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3.10 Reputation management |
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63 | (3) |
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66 | (2) |
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3.12 General management and strategic management |
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68 | (2) |
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3.13 Conclusion: the current state of affairs |
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70 | (9) |
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4 Transition to a sustainable enterprise |
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79 | (29) |
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79 | (1) |
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4.2 Sustainable development model |
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80 | (2) |
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4.2.1 The intrinsic attitude: inactive or active towards societal developments |
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80 | (1) |
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4.2.2 The extrinsic attitude: reactive or proactive towards external stakeholders |
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81 | (1) |
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82 | (9) |
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4.3.1 The inactive company |
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83 | (2) |
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4.3.2 The reactive company |
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85 | (3) |
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88 | (1) |
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4.3.4 The proactive company |
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89 | (2) |
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4.4 Phase transitions and tipping points |
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91 | (9) |
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4.4.1 Internal drivers and barriers to change |
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92 | (6) |
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4.4.2 External drivers and barriers to change |
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98 | (2) |
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4.5 Main transition challenges |
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100 | (1) |
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4.5.1 Activation: from inactive to reactive |
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100 | (1) |
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4.5.2 Internal alignment: from reactive to active |
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100 | (1) |
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4.5.3 External alignment: from active to proactive |
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101 | (1) |
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4.6 Conclusion: from temporary to permanent change |
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101 | (7) |
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102 | (6) |
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5 Collaborative sustainable enterprise: the increasing importance of stakeholders |
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108 | (23) |
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5.1 Introduction: two schools of thought |
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108 | (2) |
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5.2 Categories of stakeholder |
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110 | (3) |
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5.2.1 Internal stakeholders |
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113 | (1) |
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5.3 Reasons to do business with engaged stakeholders |
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113 | (1) |
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114 | (3) |
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5.5 Forms and methods of dialogue |
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117 | (4) |
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5.5.1 One-to-one contacts |
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118 | (1) |
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5.5.2 Multi-stakeholder meetings and surveys |
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118 | (1) |
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119 | (1) |
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5.5.4 Roundtable discussions |
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120 | (1) |
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120 | (1) |
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5.6 An increasingly complex playing field |
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121 | (4) |
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5.7 Conclusion: timing and coordination |
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125 | (6) |
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131 | (96) |
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6 Departing the inactive phase |
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133 | (39) |
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135 | (5) |
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6.1.1 Development attitude |
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135 | (1) |
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6.1.2 Preparing to depart from the inactive phase |
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136 | (3) |
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6.1.3 The social dimension |
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139 | (1) |
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6.2 Towards a reactive attitude: the wake-up call |
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140 | (29) |
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6.2.1 Internal strategic change |
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141 | (1) |
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6.2.2 External pressure and crisis |
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141 | (1) |
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6.2.3 Sudden or gradual change |
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141 | (1) |
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142 | (13) |
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155 | (14) |
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6.3 Out of the inactive phase: conditions and interventions |
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169 | (3) |
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169 | (1) |
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6.3.2 For directors and managers |
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169 | (3) |
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7 From reactive towards active |
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172 | (29) |
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173 | (1) |
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7.2 Growth through the reactive phase |
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174 | (14) |
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7.2.1 Introduction of a CSR department |
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175 | (1) |
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7.2.2 From KPIs to reporting |
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176 | (4) |
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7.2.3 Internal financial interventions |
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180 | (1) |
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7.2.4 Building employee engagement |
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181 | (1) |
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7.2.5 The beginnings of supply chain management |
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182 | (2) |
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7.2.6 The importance of recognition |
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184 | (1) |
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7.2.7 Follow-through growth in sight |
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185 | (3) |
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7.3 Leaving the reactive phase behind |
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188 | (9) |
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7.3.1 Case study: FrieslandCampina |
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188 | (4) |
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7.3.2 Case study: Philips |
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192 | (3) |
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7.3.3 Case study: National railway operator (NS) |
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195 | (2) |
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7.4 Summary conditions and interventions towards the active phase |
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197 | (4) |
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199 | (1) |
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199 | (2) |
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8 Moving towards the proactive phase |
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201 | (26) |
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8.1 Moving through the active phase |
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202 | (11) |
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8.1.1 Case study: Bavaria and Albron - ISO 26000 and the CSR performance ladder |
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204 | (3) |
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8.1.2 Role of strategic slogan and sustainability in the mission |
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207 | (1) |
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8.1.3 Innovations and earnings models |
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208 | (2) |
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8.1.4 Combined chain initiatives |
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210 | (1) |
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8.1.5 Case study: HEMA - chain collaboration |
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211 | (1) |
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8.1.6 Ready for a proactive attitude |
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211 | (2) |
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8.2 Growth to the proactive phase |
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213 | (10) |
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8.2.1 Case study: Siemens - strategic portfolio management |
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215 | (2) |
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8.2.2 Case study: Rabobank - opinion forming on national and global problems |
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217 | (2) |
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8.2.3 Case study: Unilever |
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219 | (4) |
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8.3 Summary of conditions and interventions for growth to the proactive phase |
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223 | (4) |
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224 | (1) |
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224 | (3) |
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227 | (15) |
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229 | (13) |
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9.1 The power of awareness |
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230 | (3) |
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9.2 Crisis as impetus for new meaning and sense-making |
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233 | (1) |
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9.3 Individual initiatives |
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234 | (4) |
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234 | (1) |
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235 | (1) |
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9.3.3 Supply chain management |
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235 | (1) |
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9.3.4 Transparency and collaboration |
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236 | (1) |
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237 | (1) |
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9.3.6 Governance: the role of the supervisory board |
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237 | (1) |
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237 | (1) |
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238 | (4) |
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9.4.1 Incorporation of externalised environmental and social costs |
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238 | (1) |
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238 | (1) |
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239 | (1) |
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9.4.4 Towards shareholder involvement |
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239 | (1) |
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240 | (2) |
Epilogue - a word of thanks |
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242 | (2) |
Appendix 1 Golden tips |
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244 | (2) |
Appendix 2 Partners in dialogue for the companies studied |
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246 | (2) |
Bibliography |
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248 | (6) |
Index |
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254 | |