The Mask Methodology and Knowledge Books enables an organization to develop knowledge books, which have proven to be easy to use, easy to store, find and manage, and easy to update as organizational knowledge changes. They have also proven to be highly effective self-study and training resources. Until now, application of the methodology has been limited to Europe specifically French speaking countries, because the source documentation and in person training materials have not yet been translated to languages other than French.
This compelling new contribution to the field comprises of: A review the types of knowledge capital, and highlight the critical role of tacit knowledge in business operations; an introduction to the economic context for identifying and valuing critical business knowledge; and explanation of the relationship of knowledge engineering to MASK (Method for Analyzing and Structuring Knowledge); a outline of the six models that comprise the MASK model; an explanation of the importance of focusing on expertise that is well recognized by and essential to an organization; instruction on how to design a Knowledge Book for self-study and training; and a guide to building a governance and maintenance process for knowledge books.
ENGINEERING CRITICAL BUSINESS KNOWLEDGE
Chapter
1. Knowledge Engineering for Everyone
Chapter
2. Engineering Knowledge for Everyone
Chapter
3. The Critical Role of Tacit Knowledge
Chapter
4. Making Tacit Knowledge Explicit
Chapter
5. Knowledge Representation
THE THEORY OF MASK AND THE DEVELOPMENT OF KNOWLEDGE BOOKS
Chapter
6. Overview of the Mask Framework and Methodology
Chapter
7. The Six Knowledge Models
Chapter
8. History of the Knowledge Book Technique
DESIGN AND DEVELOPMENT OF A KNOWLEDGE BOOK
Chapter
9. High Level Overview of a Knowledge Book Project
Chapter
10. Designing and Building the Phenomenon Model
Chapter
11. Designing and Building the Activity Model
Chapter
12. Designing and Building the History Model
Chapter
13. Designing and Building the Concept Model
Chapter
14. Designing and Building the Task Model
Chapter
15. Designing and Building the Lineage Model
APPENDICES
Appendix A. Pulling it All Together
Appendix B. Knowledge Elicitation An Authoritative Bibliography
Appendix C. Guidelines on Preparing for Knowledge Elicitation Interviews
Appendix D. Future Research Topics
Appendix E. Selective Bibliography of J.L. Ermines Mask and Knowledge Books
Writings
Jean-Louis Ermine, Université Paris-Saclay, France
Denise Bedford, Georgetown University, USA
Alexeis Garcia-Perez, Aston University, UK
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