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Maximizing Healthcare Delivery and Management through Technology Integration [Hardback]

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Maximizing Healthcare Delivery and Management through Technology IntegrationPalielināt
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Improvements in health services require continual attention and dedication to ensure proper care and treatment for citizens. To support this endeavor, professionals rely more and more on the application of information systems and technologies to promote the overall quality of modern healthcare.

Maximizing Healthcare Delivery and Management through Technology Integration is an authoritative reference source for the latest scholarly research on the integration of ICT within the health services sector. Featuring comprehensive coverage on a range of topics from technical and non-technical perspectives, this book is an essential reference source for IT specialists, professionals, managers, and students seeking current research on the growing relationship between technology and healthcare.
Foreword xv
Preface xvii
Section 1 Resource Management Optimal Management of Human Resources and Skills for Balanced Costs and SLA Attainment
Chapter 1 Capacity Planning and Management of IT Incident Management Services based on Queuing Models
1(32)
Ta-Hsin Li
Juhnyoung Lee
Chapter 2 Modeling and Optimization of Complex Service Delivery Systems
33(20)
Yixin Diao
Aliza Heching
Chapter 3 Organizational Models for Service Delivery
53(33)
Gargi B. Dasgupta
Shivali Agarwal
Renuka Sindhgatta
Chapter 4 Optimization of Service Development Strategy in a Global Environment
86(33)
Nianjun Zhou
Wesley M. Gifford
Chapter 5 Improving Application Management Services through Ticket Data Clustering
119(29)
Ying Li
Chapter 6 Service Delivery Resource Management Using a Socially Enhanced Resource Model
148(31)
Rong Liu
Shivali Agarwal
Renuka R Sindhgatta
Juhnyoung Lee
Section 2 Operations Management Optimizations of Service Operations - Incident, Problem, and Change Management
Chapter 7 Tuning up IT Services using Monitoring Configuration Analytics
179(28)
Liang Tang
Chunqiu i Zeng
Tao Li
Larisa (Laura) Shwartz
Genady Ya. Graharnik
Chapter 8 Using Visual Analytics to Diagnose Productivity and Quality Issues on IT Service Pools
207(26)
Victor Cavalcante
Heloisa Candello
Claudio Pinhanez
Alan Braz
Franklin Amorin
Nelson Nauata
Chapter 9 Optimization Model for IT Change Management
233(26)
Yixin Diao
Daniela Rosu
Leila Zia
Chapter 10 Using Machine Learning and Probabilistic Frameworks to Enhance Incident and Problem Management: Automated Ticket Classification and Structuring
259(41)
Anca Sailer
Ruchi Mahindru
Yang Song
Xing Wei
Section 3 Process Management Optimization of Process Management using Innovative, IT Services-Specific Models
Chapter 11 A Mashup-Based Approach to Optimize Human Performance in IT Service Management
300(37)
Lisandro Zambenedetti Granville
David Loewenstern
Larisa Shwartz
Nikos Anerousis
Chapter 12 A Service-Oriented Algebra for Optimizing the Management of Service Requests
337(29)
Roman Vaculin
Yi-Min Chee
Daniel V. Oppenheim
Lav R. Varshney
Chapter 13 Predictive Analytics for Business Processes in Service Management
366(38)
Yurdaer N. Doganata
Geetika T. Lakshmanan
Merve Unuvar
Chapter 14 Optimizing Cloud Storage Management Services
404(49)
Gabriel Alatorre
Sandeep Gopisetty
Divyesh Jadav
Bryan Langston
Nagapramod Mandagere
Ramani Routray
Heiko Ludwig
About the Contributors 453
Compilation of References 430(33)
Index 463
Tiko Iyamu, Cape Peninsula University of Technology, South Africa.

Arthur Tatnall, Victoria University, Australia.