Leveraging data for change and improvement is the least discussed but most difficult step to implement in the assessment cycle. This practical book closes the loop by linking the higher education assessment process with change management frameworks, allowing for greater institutional adaptability, improvement, and innovation.
Seasoned assessment professionals Cogswell and Henning draw on cutting-edge research, models, and practical examples to guide readers through the process of using assessment findings to effect and sustain change. Chapters offer an analysis of relevant change management theories, methods and timelines for measuring change, strategies on documenting and communicating change for stakeholders, instruction on facilitating effective student-campus partnerships, and plentiful real-world examples throughout.
This book is essential reading for higher education practitioners who design, coordinate, and report assessment efforts, as well as administrators and leaders who wish to see these change efforts succeed.
Leveraging data for change and improvement is the least discussed but most difficult step to implement in the assessment cycle. This practical book closes the loop by linking the higher education assessment process with change management frameworks, allowing for greater institutional adaptability, improvement, and innovation.
Part 1: Assessment and Change Management
1. A Brief History of Higher Education Assessment and Evaluation
Erin M. Bentrim and Gavin W. Henning
2. Laying the Foundation: Change Management Theories, Frameworks, and Models
Lesley DSouza
3. Humanizing Organizational Culture and Change Management in Assessment
Kellie M. Dixon and Natasha A. Jankowski
4. Learn or Die: Building Assessment on a Foundation of Systems Thinking and
Organizational Learning
Jeremy Penn
5. Linking Assessment Practice to Change Leadership
Kimberly Yousey-Elsener and Laura Bayless
Part 2: How To Use Assessment for Change
6. The Influence of Paradigms and Positionality on Enacting Change Through
Assessment
Gavin W. Henning and Anne E. Lundquist
7. Methodological Approaches Aligned for Change
Natasha A. Jankowski and Keston Fulcher
8. A Framework for Measuring Change
Jennifer Nailos, Jeff Freels, Monique Payne Pikus, and Rajagopal
Sankaranarayanan
9. Communicating and Documenting Learning and Change
Laura M. Gambino
10. Assessment for Equity: Catalyzing Change for Student Success
Samuga_Gyaanam+Bheda, Divya
Part 3: Doing the Work
11. Institutional Effectiveness and Change Management
Michele J. Hansen and Stephen P. Hundley
12. Assessment for Organizational Change in Academic Affairs: Improving at
the Course, Program, and Institution Levels
Jillian Kinzie and Cindy Cogswell
13. From Data to Action: Leveraging Change Management to Enhance Student
Affairs Assessment
Renée Delgado-Riley and Ellissa Brooks Nelson
14. Leading Change from the Middle
Will Miller and Kelli Rainey
15. Partnering with Students for Organizational Change Through Assessment
Darby M. Roberts and Stefani A. Baker
Conclusion
Cynthia Cogswell and Gavin W. Henning
Cynthia Cogswell is the Director of Data Strategy for Student Affairs, Global Programs and University Life at New York University, USA, providing leadership and stewardship for integration and use of data and systems in everyday work.
Gavin W. Henning is Professor of Higher Education at New England College in New Hampshire, USA, where he directs the Master of Science in Higher Education Administration and Doctor of Education programs, as well as the Center for Innovation in Teaching, Learning, and Scholarship.
