| Acknowledgments |
|
vii | |
| Introduction: What Is an Informed Decision? |
|
1 | (2) |
|
Informed Decisions and Rationality |
|
|
3 | (5) |
|
A Theory of Knowledge Claims |
|
|
8 | (3) |
|
Structure, Process, and Control: An Organizational Approach |
|
|
11 | (4) |
|
Communication in Organizations: Methodological Choices |
|
|
15 | (6) |
|
Knowing Well and the Sociology of Knowledge |
|
|
21 | (26) |
|
A Macrosociological Tradition |
|
|
21 | (2) |
|
The Social Constructionist Approach |
|
|
23 | (8) |
|
Knowing Well and Information Elaboration |
|
|
31 | (3) |
|
Two Conceptions of Communication |
|
|
34 | (1) |
|
Toward a Theory of Appropriateness Judgments |
|
|
35 | (12) |
|
Boundary Work and Forms of Endogenous Knowledge |
|
|
47 | (16) |
|
|
|
48 | (2) |
|
|
|
50 | (4) |
|
Types of Knowledge Claims |
|
|
54 | (3) |
|
Knowledge Claims and Boundary Work |
|
|
57 | (6) |
|
Structural Constraints on Knowledge Claims |
|
|
63 | (16) |
|
Symbolic Interactionism and the Question of the Structure |
|
|
64 | (2) |
|
Identity, Power Variance, and Relationships Toward Authority |
|
|
66 | (6) |
|
Bureaucratic and Collegial Structures |
|
|
72 | (2) |
|
Hypotheses on the Relationship between Structure and Types of Knowledge Claims |
|
|
74 | (5) |
|
Knowledge Claims in a Bureaucratic Workgroup |
|
|
79 | (26) |
|
|
|
80 | (3) |
|
Office Work Relationships |
|
|
83 | (2) |
|
Three Versions of the Trouble |
|
|
85 | (6) |
|
The Link between Versions and Claims |
|
|
91 | (5) |
|
Authority Relationships and Epistemic Alignments |
|
|
96 | (4) |
|
Diversification of Claims and Informed Decisions in a Bureaucratic Structure |
|
|
100 | (5) |
|
Knowledge Claims in a Collegial Workgroup |
|
|
105 | (24) |
|
|
|
105 | (4) |
|
Collegial Work Relationships |
|
|
109 | (3) |
|
Versions of the Trouble and Claims |
|
|
112 | (11) |
|
Homogenization of the Claims and Epistemic Entrenchment |
|
|
123 | (6) |
| Conclusion |
|
129 | (2) |
| References |
|
131 | (14) |
| Index |
|
145 | |
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