| Acknowledgments |
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xxxiii | |
| Check-In |
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xxxvii | |
| 1 The Art of the Tech |
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1 | (20) |
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Objective 1.01 How Computers Work |
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2 | (7) |
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Objective 1.02 Dealing with Customers |
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9 | (3) |
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Respectful Personal Interaction |
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9 | (1) |
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10 | (1) |
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11 | (1) |
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Objective 1.03 Troubleshooting Methodology |
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12 | (4) |
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13 | (1) |
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13 | (1) |
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14 | (2) |
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16 | (1) |
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17 | (3) |
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20 | (1) |
| 2 Ports and Connectors |
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21 | (24) |
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Objective 2.01 Standard Single-Function Ports |
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22 | (10) |
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22 | (1) |
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23 | (1) |
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23 | (3) |
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23 | (1) |
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24 | (1) |
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25 | (1) |
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25 | (1) |
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26 | (1) |
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27 | (1) |
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28 | (1) |
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29 | (1) |
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30 | (1) |
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31 | (1) |
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Objective 2.02 Modern Multifunction Ports |
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32 | (6) |
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32 | (3) |
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35 | (2) |
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37 | (1) |
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Objective 2.03 Adapters and Converters |
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38 | (2) |
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38 | (2) |
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40 | (1) |
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40 | (2) |
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42 | (1) |
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43 | (2) |
| 3 Maintenance and Safety Precautions |
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45 | (32) |
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Objective 3.01 Cleaning and Maintenance Procedures |
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46 | (9) |
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Liquid Cleaning Compounds |
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47 | (2) |
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47 | (1) |
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47 | (1) |
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48 | (1) |
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Vinegar and Water Solution |
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48 | (1) |
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Commercial Computer Cleaning Solutions |
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49 | (1) |
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49 | (2) |
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49 | (1) |
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50 | (1) |
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51 | (1) |
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51 | (1) |
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Cleaning the Outside of the Computer, Monitor, and Peripherals |
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51 | (2) |
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52 | (1) |
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53 | (1) |
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53 | (1) |
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Cleaning Contacts, Connectors, Motherboard, and Components |
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53 | (2) |
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53 | (1) |
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Motherboards and Components |
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54 | (1) |
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Objective 3.02 Component Protection and Storage |
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55 | (5) |
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55 | (1) |
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Saving Your Computer from Electrical Problems |
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56 | (3) |
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Uninterruptible Power Supplies |
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56 | (1) |
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57 | (1) |
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57 | (1) |
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58 | (1) |
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58 | (1) |
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58 | (1) |
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59 | (1) |
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Storing Components for Future Use |
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59 | (1) |
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59 | (1) |
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59 | (1) |
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60 | (1) |
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Objective 3.03 Electrostatic Discharge Precautions and Procedures |
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60 | (4) |
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60 | (1) |
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61 | (1) |
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61 | (1) |
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61 | (1) |
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Common ESD Protection Devices |
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61 | (3) |
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Antistatic Wrist and Ankle Straps |
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62 | (1) |
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63 | (1) |
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64 | (1) |
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64 | (1) |
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Objective 3.04 Safety and Environmental Issues |
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64 | (5) |
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64 | (3) |
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65 | (1) |
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65 | (1) |
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Use the Right Tool for the Job |
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65 | (1) |
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66 | (1) |
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66 | (1) |
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67 | (1) |
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67 | (2) |
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68 | (1) |
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68 | (1) |
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Objective 3.05 Special Disposal Procedures and Environmental Protection Guidelines |
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69 | (3) |
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70 | (1) |
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70 | (1) |
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Toner and Inkjet Cartridges |
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71 | (1) |
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Chemical Solvents and Cans |
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71 | (1) |
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Material Safety Data Sheet |
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71 | (1) |
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72 | (1) |
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73 | (2) |
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75 | (2) |
| 4 Motherboards, Power Supplies, and Cases |
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77 | (28) |
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Objective 4.01 Motherboards |
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78 | (12) |
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78 | (4) |
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79 | (3) |
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82 | (1) |
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82 | (1) |
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82 | (3) |
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82 | (2) |
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84 | (1) |
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85 | (1) |
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85 | (1) |
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86 | (2) |
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Motherboard Fan Connections |
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87 | (1) |
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87 | (1) |
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Troubleshooting Motherboards |
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88 | (2) |
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Objective 4.02 Power Supplies |
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90 | (8) |
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Power Supply Form Factors |
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91 | (1) |
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92 | (3) |
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Output: Wattage and Harmonics |
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94 | (1) |
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95 | (1) |
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Troubleshooting Power Supplies |
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95 | (3) |
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98 | (1) |
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98 | (1) |
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99 | (3) |
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102 | (3) |
| 5 CPUs |
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105 | (28) |
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Objective 5.01 CPU Technology |
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107 | (11) |
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107 | (3) |
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108 | (1) |
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108 | (1) |
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108 | (1) |
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108 | (1) |
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109 | (1) |
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110 | (4) |
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110 | (1) |
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110 | (1) |
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111 | (1) |
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112 | (2) |
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114 | (3) |
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114 | (1) |
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114 | (1) |
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114 | (2) |
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116 | (1) |
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116 | (1) |
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Integrated Memory Controller |
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116 | (1) |
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Integrated Graphics Processing Unit |
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116 | (1) |
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117 | (1) |
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117 | (1) |
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Objective 5.02 Installing CPUs |
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118 | (7) |
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118 | (2) |
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CPU Physical Installation |
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120 | (1) |
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Installing the Cooling System |
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121 | (3) |
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Installing a Liquid Cooling System |
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124 | (1) |
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124 | (1) |
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Objective 5.03 Troubleshooting CPUs |
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125 | (2) |
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126 | (1) |
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126 | (1) |
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127 | (1) |
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128 | (3) |
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131 | (2) |
| 6 RAM |
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133 | (16) |
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Objective 6.01 RAM Overview |
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134 | (6) |
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135 | (1) |
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136 | (1) |
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136 | (1) |
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137 | (2) |
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137 | (1) |
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138 | (1) |
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138 | (1) |
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139 | (1) |
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Error-Checking RAM: Parity and ECC |
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139 | (1) |
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Registered and Buffered Memory |
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140 | (1) |
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Objective 6.02 Handling and Installing RAM |
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140 | (3) |
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140 | (1) |
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141 | (1) |
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142 | (1) |
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Objective 6.03 Troubleshooting RAM Errors |
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143 | (1) |
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143 | (1) |
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Common Symptoms of RAM Errors |
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143 | (1) |
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Common Causes of RAM Errors |
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144 | (1) |
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144 | (1) |
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145 | (2) |
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147 | (2) |
| 7 BIOS |
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149 | (18) |
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Objective 7.01 Boot Process and POST |
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150 | (2) |
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150 | (1) |
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151 | (1) |
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151 | (1) |
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151 | (1) |
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151 | (1) |
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151 | (1) |
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Objective 7.02 System ROM |
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152 | (1) |
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Objective 7.03 System BIOS and CMOS Setup Utility |
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153 | (10) |
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153 | (1) |
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154 | (1) |
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154 | (1) |
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154 | (14) |
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Entering the CMOS Setup Utility |
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155 | (1) |
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Navigating the CMOS Setup Utility |
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155 | (8) |
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Replacing the CMOS Battery |
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163 | (1) |
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163 | (1) |
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164 | (2) |
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166 | (1) |
| 8 Data Storage |
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167 | (48) |
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Objective 8.01 Data Storage Technologies |
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168 | (6) |
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168 | (2) |
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168 | (1) |
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169 | (1) |
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170 | (2) |
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170 | (1) |
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171 | (1) |
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171 | (1) |
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172 | (2) |
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172 | (1) |
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173 | (1) |
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173 | (1) |
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Objective 8.02 Data Storage Interfaces |
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174 | (5) |
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174 | (2) |
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Protecting Data with RAID |
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176 | (2) |
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178 | (1) |
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178 | (1) |
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179 | (1) |
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Objective 8.03 Installing Storage Devices |
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179 | (3) |
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180 | (1) |
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180 | (1) |
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Installing Optical Drives |
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181 | (1) |
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Installing Removable Storage |
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182 | (1) |
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Objective 8.04 Configuring and Optimizing Storage Devices |
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182 | (14) |
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182 | (2) |
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184 | (5) |
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185 | (1) |
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186 | (1) |
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How to Partition Using Disk Management |
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187 | (1) |
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188 | (1) |
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189 | (5) |
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189 | (1) |
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189 | (1) |
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189 | (1) |
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190 | (1) |
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File Systems in Mac OS X and Linux |
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191 | (1) |
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How to Format a Partition |
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191 | (3) |
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194 | (2) |
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Partitioning and Formatting During Installation |
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196 | (1) |
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Objective 8.05 Maintaining and Troubleshooting Storage Devices |
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196 | (13) |
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196 | (6) |
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197 | (2) |
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199 | (1) |
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200 | (2) |
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202 | (1) |
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202 | (14) |
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Troubleshooting Installation Errors |
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203 | (2) |
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Troubleshooting Data Corruption |
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205 | (1) |
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Troubleshooting Dying Hard Drives |
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206 | (1) |
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207 | (1) |
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Troubleshooting Optical Drives and Discs |
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208 | (1) |
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209 | (1) |
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210 | (3) |
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213 | (2) |
| 9 Peripherals and Specialty Computers |
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215 | (48) |
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Objective 9.01 Input Devices |
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216 | (11) |
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216 | (1) |
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217 | (1) |
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218 | (2) |
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218 | (1) |
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Digital Cameras and Camcorders |
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218 | (1) |
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219 | (1) |
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220 | (1) |
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221 | (2) |
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223 | (4) |
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224 | (1) |
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224 | (1) |
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224 | (1) |
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225 | (1) |
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226 | (1) |
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226 | (1) |
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227 | (1) |
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Objective 9.02 Expansion Cards |
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227 | (11) |
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228 | (2) |
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228 | (1) |
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229 | (1) |
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229 | (1) |
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Installing Expansion Cards |
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230 | (6) |
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231 | (1) |
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Step 2: Physical Installation |
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231 | (1) |
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Step 3: Device Drivers and Other Software |
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232 | (3) |
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235 | (1) |
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Troubleshooting Expansion Cards |
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236 | (2) |
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Objective 9.03 Output Devices |
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238 | (17) |
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239 | (1) |
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240 | (12) |
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241 | (2) |
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243 | (4) |
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247 | (1) |
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247 | (1) |
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248 | (4) |
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252 | (12) |
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Troubleshooting Video Cards/Drivers |
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252 | (2) |
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254 | (1) |
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Objective 9.04 Custom PC Configurations |
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255 | (3) |
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258 | (1) |
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259 | (3) |
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262 | (1) |
| 10 Portable Computers |
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263 | (44) |
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Objective 10.01 Portable Computing Devices |
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264 | (6) |
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264 | (4) |
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264 | (1) |
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265 | (1) |
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266 | (2) |
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268 | (1) |
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268 | (1) |
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268 | (1) |
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269 | (1) |
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269 | (1) |
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Objective 10.02 Extending Portables |
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270 | (6) |
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Single-Function Ports and Slots |
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270 | (2) |
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272 | (2) |
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Portable-Specific Expansion Slots |
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274 | (1) |
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275 | (1) |
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Objective 10.03 Managing and Maintaining Portables |
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276 | (10) |
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276 | (1) |
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277 | (7) |
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277 | (1) |
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Configuration of APM/ACPI |
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278 | (2) |
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Manual Control of Power Use |
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280 | (4) |
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284 | (1) |
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284 | (1) |
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284 | (2) |
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Objective 10.04 Upgrading and Repairing Laptops |
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286 | (10) |
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286 | (2) |
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288 | (5) |
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288 | (3) |
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291 | (2) |
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293 | (3) |
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294 | (1) |
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295 | (1) |
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Objective 10.05 Troubleshooting Portables |
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296 | (5) |
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296 | (1) |
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297 | (1) |
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297 | (1) |
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298 | (1) |
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298 | (1) |
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Wireless Devices (Bluetooth, Wi-Fi, Mobile Broadband, NFC, or GPS) Don't Work or Work Intermittently |
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299 | (1) |
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299 | (1) |
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300 | (1) |
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301 | (1) |
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302 | (2) |
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304 | (3) |
| 11 Mobile Devices |
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307 | (80) |
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Objective 11.01 Mobile Computing Devices |
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308 | (10) |
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308 | (4) |
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308 | (1) |
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309 | (1) |
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309 | (1) |
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309 | (1) |
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Global Positioning System |
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310 | (2) |
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312 | (6) |
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General-Purpose Mobile Devices |
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312 | (2) |
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Purpose-Built Mobile Devices |
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314 | (2) |
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Wearable Technology Devices |
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316 | (2) |
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Objective 11.02 Mobile Operating Systems |
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318 | (12) |
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318 | (2) |
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318 | (1) |
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319 | (1) |
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Development Models and the Mobile OS |
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319 | (1) |
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320 | (1) |
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321 | (1) |
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322 | (1) |
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323 | (7) |
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323 | (1) |
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323 | (1) |
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324 | (1) |
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324 | (1) |
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Software Development Kits |
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324 | (1) |
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325 | (1) |
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326 | (1) |
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326 | (1) |
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327 | (2) |
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329 | (1) |
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Objective 11.03 Configuring Mobile Devices |
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330 | (21) |
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330 | (5) |
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335 | (4) |
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335 | (2) |
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337 | (1) |
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338 | (1) |
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339 | (1) |
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340 | (1) |
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341 | (3) |
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344 | (2) |
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345 | (1) |
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345 | (1) |
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346 | (1) |
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346 | (1) |
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Mobile Device Communication and Ports |
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346 | (4) |
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Mobile Device Accessories |
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350 | (1) |
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Objective 11.04 Troubleshooting Mobile Devices |
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351 | (12) |
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351 | (3) |
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Check and Adjust Configuration/Settings |
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352 | (1) |
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352 | (1) |
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352 | (1) |
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352 | (1) |
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353 | (1) |
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Touchscreen and Display Issues |
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354 | (2) |
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354 | (1) |
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Touchscreen Responsiveness |
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354 | (2) |
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356 | (1) |
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356 | (1) |
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|
|
356 | (1) |
|
|
|
356 | (2) |
|
|
|
358 | (1) |
|
|
|
358 | (1) |
|
Cannot Broadcast to an External Monitor |
|
|
359 | (1) |
|
|
|
359 | (1) |
|
Connectivity and Data Usage Issues |
|
|
359 | (1) |
|
|
|
360 | (1) |
|
GPS and Location Services Problems |
|
|
361 | (1) |
|
|
|
362 | (1) |
|
|
|
362 | (1) |
|
Objective 11.05 Securing Mobile Devices |
|
|
363 | (9) |
|
BYOD vs. Corporate-Owned Devices |
|
|
363 | (1) |
|
Profile Security Requirements |
|
|
363 | (1) |
|
Preventing Physical Damage |
|
|
364 | (1) |
|
|
|
364 | (2) |
|
|
|
366 | (2) |
|
|
|
368 | (1) |
|
|
|
368 | (4) |
|
Multifactor Authentication |
|
|
368 | (2) |
|
|
|
370 | (1) |
|
Authenticator Applications |
|
|
370 | (1) |
|
Trusted Sources vs. Untrusted Sources |
|
|
370 | (1) |
|
|
|
371 | (1) |
|
Objective 11.06 Mobile OS and Application Security Issues |
|
|
372 | (9) |
|
|
|
372 | (4) |
|
|
|
372 | (1) |
|
|
|
373 | (3) |
|
Risks, Symptoms, and Clues |
|
|
376 | (12) |
|
|
|
376 | (1) |
|
|
|
376 | (1) |
|
|
|
377 | (1) |
|
Unauthorized Account Access |
|
|
377 | (1) |
|
|
|
378 | (1) |
|
Unauthorized Location Tracking |
|
|
378 | (2) |
|
Unauthorized Camera and Microphone Activation |
|
|
380 | (1) |
|
|
|
381 | (2) |
|
|
|
383 | (3) |
|
|
|
386 | (1) |
| 12 Operating System Fundamentals |
|
387 | (26) |
|
Objective 12.01 Operating System Concepts |
|
|
388 | (2) |
|
Common Operating System Functions |
|
|
388 | (1) |
|
|
|
389 | (1) |
|
|
|
390 | (1) |
|
|
|
390 | (1) |
|
Objective 12.02 Graphical User Interfaces |
|
|
390 | (13) |
|
|
|
390 | (11) |
|
|
|
396 | (1) |
|
|
|
397 | (2) |
|
|
|
399 | (2) |
|
|
|
401 | (1) |
|
|
|
402 | (1) |
|
Objective 12.03 Command-Line Interfaces |
|
|
403 | (5) |
|
Issuing Instructions Using the Command Line |
|
|
404 | (1) |
|
Navigating the Command-Line Interface |
|
|
405 | (1) |
|
|
|
406 | (1) |
|
|
|
406 | (1) |
|
Redirecting Command Output |
|
|
407 | (1) |
|
Running Applications from the CLI |
|
|
407 | (1) |
|
|
|
407 | (1) |
|
|
|
408 | (1) |
|
|
|
409 | (2) |
|
|
|
411 | (2) |
| 13 Windows in Detail |
|
413 | (20) |
|
Objective 13.01 Windows Versions and Editions |
|
|
414 | (1) |
|
Objective 13.02 Essential Tech Utilities |
|
|
415 | (7) |
|
Objective 13.03 Windows Security Basics |
|
|
422 | (6) |
|
|
|
423 | (3) |
|
|
|
426 | (8) |
|
|
|
426 | (1) |
|
BitLocker Drive Encryption |
|
|
427 | (1) |
|
Objective 13.04 Booting Windows |
|
|
428 | (1) |
|
|
|
429 | (1) |
|
|
|
430 | (2) |
|
|
|
432 | (1) |
| 14 Installing and Upgrading Windows |
|
433 | (32) |
|
Objective 14.01 Preparing for Installation or Upgrade |
|
|
434 | (6) |
|
Identify Hardware Requirements |
|
|
434 | (1) |
|
Verify Hardware and Software Compatibility |
|
|
435 | (1) |
|
|
|
436 | (1) |
|
Select Installation Media |
|
|
437 | (1) |
|
Choose Installation Types |
|
|
438 | (1) |
|
Back Up and Restore Existing Data |
|
|
439 | (1) |
|
Plan Partitions and File Systems |
|
|
439 | (1) |
|
|
|
440 | (1) |
|
Objective 14.02 Installing and Upgrading Windows on a Physical Machine |
|
|
440 | (12) |
|
The Windows Clean Installation Process |
|
|
440 | (9) |
|
Installing Windows over a Network |
|
|
449 | (1) |
|
|
|
450 | (2) |
|
Objective 14.03 Installing Windows into a Virtual Machine |
|
|
452 | (6) |
|
Purposes and Benefits of VMs |
|
|
452 | (1) |
|
Emulation vs. Virtualization |
|
|
452 | (2) |
|
|
|
454 | (4) |
|
|
|
454 | (1) |
|
|
|
455 | (1) |
|
Installing a Hypervisor and Creating a Virtual Machine |
|
|
455 | (1) |
|
Installing the Operating System |
|
|
455 | (3) |
|
Objective 14.04 Troubleshooting Installations and Upgrades |
|
|
458 | (2) |
|
|
|
459 | (1) |
|
|
|
459 | (1) |
|
Lockups During Installation |
|
|
460 | (1) |
|
|
|
460 | (1) |
|
|
|
461 | (3) |
|
|
|
464 | (1) |
| 15 Maintaining and Optimizing Windows |
|
465 | (40) |
|
Objective 15.01 Maintaining Windows |
|
|
466 | (19) |
|
|
|
466 | (5) |
|
Patches, Updates, and Service Packs |
|
|
471 | (1) |
|
Managing User Accounts and Groups |
|
|
472 | (8) |
|
|
|
473 | (2) |
|
|
|
475 | (1) |
|
|
|
475 | (1) |
|
|
|
475 | (3) |
|
|
|
478 | (2) |
|
|
|
480 | (1) |
|
Controlling Autostarting Software |
|
|
481 | (1) |
|
|
|
482 | (1) |
|
Microsoft Management Console |
|
|
483 | (2) |
|
Objective 15.02 Optimizing Windows |
|
|
485 | (16) |
|
Installing and Removing Software |
|
|
485 | (2) |
|
|
|
485 | (2) |
|
Adding or Removing Windows Components/Features |
|
|
487 | (1) |
|
|
|
487 | (1) |
|
|
|
488 | (1) |
|
Resource Tracking in Task Manager |
|
|
489 | (6) |
|
Task Manager Tabs in Windows Vista/7 |
|
|
490 | (3) |
|
Task Manager Tabs in Windows 8/8.1/10 |
|
|
493 | (2) |
|
|
|
495 | (4) |
|
|
|
499 | (2) |
|
|
|
501 | (1) |
|
|
|
502 | (2) |
|
|
|
504 | (1) |
| 16 Troubleshooting Windows |
|
505 | (26) |
|
Objective 16.01 Failure to Boot |
|
|
506 | (6) |
|
Hardware and System Setup |
|
|
506 | (1) |
|
Windows Repair and Recovery |
|
|
507 | (5) |
|
Windows Recovery Environment |
|
|
507 | (4) |
|
Command-Line Recovery and Repair Tools |
|
|
511 | (1) |
|
Objective 16.02 Windows GUI Problems |
|
|
512 | (9) |
|
|
|
512 | (2) |
|
|
|
514 | (1) |
|
|
|
514 | (2) |
|
|
|
516 | (5) |
|
|
|
516 | (1) |
|
|
|
517 | (1) |
|
Problem Reports (and Solutions) |
|
|
518 | (1) |
|
|
|
518 | (1) |
|
|
|
519 | (2) |
|
Objective 16.03 Windows Application Problems |
|
|
521 | (5) |
|
Application Installation and Uninstallation Problems |
|
|
521 | (1) |
|
|
|
522 | (2) |
|
Missing File or Incorrect File Version |
|
|
524 | (1) |
|
|
|
524 | (1) |
|
Volume Shadow Copy Service and System Protection |
|
|
525 | (1) |
|
|
|
526 | (1) |
|
|
|
527 | (2) |
|
|
|
529 | (2) |
| 17 Linux and Mac OS X |
|
531 | (30) |
|
Objective 17.01 Important OS Concepts |
|
|
532 | (7) |
|
|
|
532 | (1) |
|
|
|
533 | (1) |
|
|
|
534 | (1) |
|
Package Management and App Stores |
|
|
535 | (1) |
|
Settings and Configuration |
|
|
536 | (3) |
|
Objective 17.02 Useful Features |
|
|
539 | (7) |
|
|
|
539 | (5) |
|
|
|
539 | (1) |
|
Installing and Removing Software in OS X |
|
|
539 | (2) |
|
Installing and Removing Software in Linux |
|
|
541 | (1) |
|
|
|
542 | (2) |
|
|
|
544 | (2) |
|
|
|
544 | (1) |
|
|
|
544 | (1) |
|
|
|
545 | (1) |
|
Objective 17.03 Maintenance and Optimization |
|
|
546 | (8) |
|
|
|
546 | (2) |
|
Patch Management and Driver Updates |
|
|
548 | (1) |
|
|
|
549 | (1) |
|
|
|
550 | (1) |
|
|
|
551 | (3) |
|
Objective 17.04 Troubleshooting |
|
|
554 | (1) |
|
|
|
554 | (1) |
|
Run-Time Failures and Application Errors |
|
|
554 | (1) |
|
|
|
555 | (2) |
|
|
|
557 | (2) |
|
|
|
559 | (2) |
| 18 Networking |
|
561 | (48) |
|
Objective 18.01 Networking Concepts and Components |
|
|
562 | (20) |
|
|
|
563 | (1) |
|
|
|
563 | (2) |
|
|
|
565 | (1) |
|
|
|
565 | (1) |
|
|
|
566 | (2) |
|
|
|
568 | (2) |
|
|
|
570 | (3) |
|
|
|
570 | (1) |
|
|
|
571 | (2) |
|
|
|
573 | (1) |
|
Local Network Organization |
|
|
573 | (5) |
|
|
|
574 | (1) |
|
|
|
574 | (2) |
|
|
|
576 | (2) |
|
|
|
578 | (4) |
|
|
|
578 | (2) |
|
|
|
580 | (1) |
|
|
|
581 | (1) |
|
Interconnecting Networks with Routers |
|
|
582 | (1) |
|
Objective 18.02 Installing and Configuring a LAN |
|
|
582 | (16) |
|
Installing Network Infrastructure |
|
|
583 | (6) |
|
|
|
583 | (1) |
|
|
|
583 | (4) |
|
|
|
587 | (2) |
|
|
|
589 | (2) |
|
Configuring a Network Client |
|
|
591 | (1) |
|
Manually Configuring TCP/IPv4 |
|
|
591 | (1) |
|
|
|
592 | (1) |
|
|
|
593 | (5) |
|
|
|
594 | (1) |
|
|
|
595 | (2) |
|
NTFS vs. Share Permissions |
|
|
597 | (1) |
|
|
|
597 | (1) |
|
|
|
597 | (1) |
|
Objective 18.03 Troubleshooting Networks |
|
|
598 | (5) |
|
|
|
599 | (3) |
|
|
|
600 | (1) |
|
|
|
600 | (1) |
|
|
|
601 | (1) |
|
Other Connection Failures |
|
|
602 | (1) |
|
CLI Troubleshooting Tools |
|
|
602 | (8) |
|
|
|
602 | (1) |
|
|
|
603 | (1) |
|
|
|
603 | (1) |
|
|
|
604 | (2) |
|
|
|
606 | (3) |
| 19 Wireless Networking |
|
609 | (30) |
|
Objective 19.01 Wireless Networking Basics |
|
|
610 | (8) |
|
Wireless Networking Components |
|
|
611 | (2) |
|
Wireless Networking Software |
|
|
613 | (1) |
|
|
|
614 | (1) |
|
Wireless Networking Security |
|
|
614 | (3) |
|
|
|
615 | (1) |
|
Access Point Placement and Radio Power |
|
|
615 | (1) |
|
|
|
616 | (1) |
|
|
|
616 | (1) |
|
|
|
616 | (1) |
|
|
|
616 | (1) |
|
|
|
617 | (1) |
|
|
|
617 | (1) |
|
Objective 19.02 Wireless Networking Standards |
|
|
618 | (4) |
|
|
|
618 | (1) |
|
|
|
619 | (3) |
|
Infrared Wireless Networking |
|
|
620 | (1) |
|
|
|
620 | (2) |
|
Objective 19.03 Installing and Configuring Wireless Networking |
|
|
622 | (9) |
|
|
|
622 | (7) |
|
|
|
629 | (2) |
|
|
|
631 | (1) |
|
Objective 19.04 Troubleshooting Wi-Fi |
|
|
631 | (4) |
|
|
|
632 | (1) |
|
Connectivity Troubleshooting |
|
|
633 | (2) |
|
|
|
635 | (1) |
|
|
|
636 | (2) |
|
|
|
638 | (1) |
| 20 The Internet |
|
639 | (44) |
|
Objective 20.01 What Is the Internet? |
|
|
640 | (22) |
|
Internet Application Protocols |
|
|
640 | (15) |
|
|
|
642 | (4) |
|
|
|
646 | (3) |
|
File Transfer Protocol (FTP) |
|
|
649 | (1) |
|
|
|
650 | (1) |
|
|
|
650 | (2) |
|
|
|
652 | (1) |
|
Utility Application Protocols |
|
|
653 | (2) |
|
|
|
655 | (2) |
|
|
|
655 | (2) |
|
Server-Side Virtualization |
|
|
657 | (1) |
|
|
|
657 | (5) |
|
Objective 20.02 Internet Connection Technologies |
|
|
662 | (7) |
|
|
|
663 | (2) |
|
|
|
665 | (1) |
|
|
|
666 | (1) |
|
|
|
666 | (1) |
|
|
|
666 | (1) |
|
|
|
667 | (1) |
|
|
|
668 | (1) |
|
Objective 20.03 Connecting to the Internet |
|
|
669 | (4) |
|
Basic Router Configuration |
|
|
670 | (3) |
|
Objective 20.04 Internet Troubleshooting |
|
|
673 | (4) |
|
|
|
674 | (1) |
|
|
|
674 | (1) |
|
|
|
675 | (1) |
|
|
|
676 | (1) |
|
|
|
677 | (1) |
|
|
|
678 | (2) |
|
|
|
680 | (3) |
| 21 Securing Computers |
|
683 | (38) |
|
Objective 21.01 Security Hygiene |
|
|
684 | (15) |
|
|
|
684 | (10) |
|
|
|
685 | (2) |
|
|
|
687 | (1) |
|
|
|
688 | (2) |
|
|
|
690 | (1) |
|
|
|
691 | (1) |
|
|
|
692 | (2) |
|
Data Classification and Compliance |
|
|
694 | (2) |
|
|
|
696 | (3) |
|
|
|
696 | (2) |
|
|
|
698 | (1) |
|
Objective 21.02 Network Security |
|
|
699 | (17) |
|
Malware Forms and Features |
|
|
699 | (4) |
|
Malware Signs and Symptoms |
|
|
703 | (1) |
|
Malware Prevention and Recovery |
|
|
704 | (6) |
|
|
|
704 | (1) |
|
|
|
705 | (2) |
|
|
|
707 | (3) |
|
|
|
710 | (6) |
|
Hardware Firewall Settings |
|
|
710 | (2) |
|
|
|
712 | (4) |
|
|
|
716 | (1) |
|
|
|
716 | (1) |
|
|
|
717 | (2) |
|
|
|
719 | (2) |
| 22 Printers and Multifunction Devices |
|
721 | (46) |
|
Objective 22.01 Printer and Multifunction Device Components and Technologies |
|
|
722 | (12) |
|
|
|
723 | (6) |
|
|
|
727 | (1) |
|
|
|
728 | (1) |
|
|
|
729 | (4) |
|
|
|
731 | (2) |
|
|
|
733 | (1) |
|
|
|
733 | (1) |
|
|
|
733 | (1) |
|
Objective 22.02 Laser Printing |
|
|
734 | (9) |
|
|
|
738 | (1) |
|
|
|
738 | (1) |
|
|
|
738 | (1) |
|
|
|
739 | (4) |
|
Objective 22.03 Installing a Multifunction Device |
|
|
743 | (8) |
|
Setting Up Printers in Windows |
|
|
743 | (4) |
|
Installing a Local Printer |
|
|
744 | (2) |
|
Installing a Network Printer |
|
|
746 | (1) |
|
Configuring Print Settings |
|
|
747 | (2) |
|
|
|
748 | (1) |
|
|
|
748 | (1) |
|
|
|
748 | (1) |
|
|
|
749 | (1) |
|
Other Print Quality Factors |
|
|
749 | (1) |
|
Managing Shared/Public/Networked Devices |
|
|
750 | (1) |
|
Objective 22.04 Troubleshooting Printers |
|
|
751 | (12) |
|
|
|
751 | (1) |
|
|
|
752 | (1) |
|
|
|
753 | (2) |
|
|
|
755 | (1) |
|
Display Screen Malfunction |
|
|
755 | (1) |
|
Troubleshooting Impact Printers |
|
|
755 | (1) |
|
Troubleshooting Thermal Printers |
|
|
756 | (1) |
|
Troubleshooting Inkjet Printers |
|
|
756 | (2) |
|
Troubleshooting Laser Printers |
|
|
758 | (12) |
|
Laser Printer Maintenance |
|
|
758 | (2) |
|
|
|
760 | (3) |
|
|
|
763 | (1) |
|
|
|
764 | (2) |
|
|
|
766 | (1) |
| A Career Flight Path |
|
767 | (2) |
|
CompTIA Network+ Certification |
|
|
767 | (1) |
|
CompTIA Security+ Certification |
|
|
767 | (1) |
|
Microsoft Technical Series Certifications |
|
|
768 | (1) |
|
|
|
768 | (1) |
| B About the CD-ROM |
|
769 | (4) |
|
|
|
769 | (1) |
|
Playing the Mike Meyers Introduction Video |
|
|
769 | (1) |
|
Total Tester Exam Software |
|
|
770 | (1) |
|
|
|
770 | (1) |
|
|
|
770 | (1) |
|
|
|
771 | (1) |
|
|
|
771 | (1) |
|
Viewing the CompTIA Exam Objectives |
|
|
771 | (1) |
|
|
|
771 | (1) |
|
|
|
772 | (1) |
|
Total Seminars Technical Support |
|
|
772 | (1) |
|
McGraw-Hill Education Content Support |
|
|
772 | (1) |
| Glossary |
|
773 | (106) |
| Index |
|
879 | |
