Acknowledgments |
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xvii | |
Additional Resources for Teachers |
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xviii | |
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Chapter 1 Safety and Professionalism |
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1 | (20) |
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Lab Exercise 1.01 Safeguarding Your IT Future---Becoming a Professional |
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4 | (3) |
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Lab Exercise 1.02 Avoiding the Rude Computer Technician Stereotype |
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7 | (2) |
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Lab Exercise 1.03 Collecting Information Professionally |
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9 | (2) |
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Lab Exercise 1.04 Communicating Effectively |
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11 | (1) |
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Lab Exercise 1.05 Integrating Safety into the Workplace |
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12 | (3) |
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Lab Exercise 1.06 Taming Electrostatic Discharge |
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15 | (2) |
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Lab Exercise 1.07 Understanding the Troubleshooting Methodology |
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17 | (4) |
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19 | (1) |
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20 | (1) |
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Chapter 2 The Visible Computer |
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21 | (48) |
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Lab Exercise 2.01 Exploring the Functions and Components of a PC |
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22 | (3) |
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Lab Exercise 2.02 Examining User-Accessible Components |
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25 | (5) |
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Lab Exercise 2.03 Recognizing External Connections |
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30 | (4) |
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Lab Exercise 2.04 Navigating the Windows 10 Desktop and Tablet Interfaces |
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34 | (6) |
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Lab Exercise 2.05 Navigating the Windows 11 Desktop and Tablet Interfaces |
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40 | (4) |
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Lab Exercise 2.06 Managing Files and Folders in Windows |
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44 | (7) |
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Lab Exercise 2.07 Using the Control Panel in Windows |
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51 | (5) |
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Lab Exercise 2.08 Using the Settings App in Windows 10/11 |
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56 | (4) |
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Lab Exercise 2.09 Getting Familiar with the macOS Interface |
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60 | (9) |
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67 | (1) |
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67 | (2) |
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69 | (20) |
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Lab Exercise 3.01 Identifying CPU Characteristics |
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70 | (3) |
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Lab Exercise 3.02 Recognizing CPU Sockets |
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73 | (3) |
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Lab Exercise 3.03 Cooling Your CPU |
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76 | (4) |
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Lab Exercise 3.04 Exploring CPU Specifications with CPU-Z |
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80 | (2) |
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Lab Exercise 3.05 Removing and Installing a CPU |
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82 | (7) |
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87 | (1) |
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87 | (2) |
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89 | (38) |
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Lab Exercise 4.01 Determining the Amount of RAM in a PC |
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90 | (5) |
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Lab Exercise 4.02 Identifying Types of RAM |
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95 | (4) |
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Lab Exercise 4.03 Removing and Installing RAM |
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99 | (3) |
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Lab Exercise 4.04 Exploring RAM Specifications with CPU-Z |
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102 | (7) |
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104 | (1) |
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105 | (2) |
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107 | (2) |
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Lab Exercise 5.01 Identifying UEFI/BIOS Firmware |
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109 | (5) |
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Lab Exercise 5.02 Accessing BIOS/UEFI Settings via the BIOS/UEFI Settings Program |
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114 | (6) |
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Lab Exercise 5.03 Configuring and Clearing BIOS/UEFI Settings Program Passwords |
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120 | (3) |
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Lab Exercise 5.04 Configuring BIOS/UEFI Settings |
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123 | (4) |
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126 | (1) |
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126 | (1) |
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127 | (30) |
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Lab Exercise 6.01 Researching New Motherboards |
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129 | (2) |
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Lab Exercise 6.02 Identifying Internal Expansion Slots |
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131 | (3) |
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Lab Exercise 6.03 Removing Expansion Cards |
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134 | (4) |
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Lab Exercise 6.04 Removing a Motherboard |
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138 | (3) |
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Lab Exercise 6.05 Identifying Motherboard Features |
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141 | (3) |
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Lab Exercise 6.06 Installing a Motherboard |
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144 | (3) |
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Lab Exercise 6.07 Installing Expansion Cards |
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147 | (3) |
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Lab Exercise 6.08 Exploring Motherboard Features with CPU-Z |
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150 | (2) |
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Lab Exercise 6.09 Managing Hardware with Device Manager |
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152 | (3) |
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155 | (1) |
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156 | (1) |
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157 | (24) |
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Lab Exercise 7.01 Measuring AC Voltage Levels |
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159 | (5) |
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Lab Exercise 7.02 Testing Power Supply Output |
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164 | (6) |
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Lab Exercise 7.03 Choosing a Power Supply |
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170 | (5) |
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Lab Exercise 7.04 Replacing a Power Supply |
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175 | (1) |
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Lab Exercise 7.05 Understanding Power Protection |
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176 | (5) |
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178 | (1) |
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179 | (2) |
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Chapter 8 Mass Storage Technologies |
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181 | (22) |
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Lab Exercise 8.01 Installing Serial ATA Hard Drives |
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182 | (4) |
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Lab Exercise 8.02 Choosing External Hard Drives |
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186 | (3) |
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Lab Exercise 8.03 Comparing SATA Solid-State Drives and Magnetic Hard Drives |
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189 | (2) |
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Lab Exercise 8.04 Choosing and Using an M.2 SSD |
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191 | (4) |
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Lab Exercise 8.05 Troubleshooting Hard Drive Installations |
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195 | (3) |
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Lab Exercise 8.06 Configuring a Hardware RAID |
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198 | (5) |
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201 | (1) |
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201 | (2) |
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Chapter 9 Implementing Mass Storage |
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203 | (32) |
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Lab Exercise 9.01 Creating and Formatting Partitions with Windows Installation Media |
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205 | (5) |
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Lab Exercise 9.02 Creating and Formatting Partitions with GParted |
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210 | (7) |
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Lab Exercise 9.03 Using Windows Tools to Create and Format Partitions |
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217 | (5) |
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Lab Exercise 9.04 Converting Basic Disks to Dynamic Disks with Disk Management |
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222 | (2) |
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Lab Exercise 9.05 Implementing Software RAID 0 with Disk Management |
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224 | (3) |
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Lab Exercise 9.06 Maintaining and Troubleshooting Hard Drives |
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227 | (8) |
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232 | (1) |
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233 | (2) |
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Chapter 10 Essential Peripherals |
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235 | (24) |
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Lab Exercise 10.01 Troubleshooting and Benchmarking USB |
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236 | (7) |
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Lab Exercise 10.02 Disassembling and Cleaning a Keyboard |
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243 | (3) |
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Lab Exercise 10.03 Troubleshooting and Adjusting a Pointing Device |
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246 | (4) |
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Lab Exercise 10.04 Installing Sound |
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250 | (5) |
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Lab Exercise 10.05 Installing Optical Drives |
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255 | (4) |
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257 | (1) |
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258 | (1) |
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Chapter 11 Installing and Upgrading Operating Systems |
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259 | (26) |
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Lab Exercise 11.01 Verifying Operating System Requirements |
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261 | (4) |
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Lab Exercise 11.02 Checking Hardware Compatibility with Windows 11 |
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265 | (4) |
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Lab Exercise 11.03 Performing a Clean Installation of Windows 11 |
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269 | (4) |
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Lab Exercise 11.04 Upgrading from Windows 10 to Windows 11 |
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273 | (2) |
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Lab Exercise 11.05 Post-Installation Tasks: Drivers and Updates |
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275 | (4) |
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Lab Exercise 11.06 Installing Ubuntu Linux |
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279 | (6) |
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282 | (1) |
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283 | (2) |
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Chapter 12 Windows Under the Hood |
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285 | (16) |
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Lab Exercise 12.01 Editing the Windows Registry |
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286 | (5) |
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Lab Exercise 12.02 Using the Task Manager |
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291 | (6) |
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Lab Exercise 12.03 Working with Services |
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297 | (4) |
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299 | (1) |
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300 | (1) |
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Chapter 13 Users, Groups, and Permissions |
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301 | (24) |
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Lab Exercise 13.01 Managing Users in Windows |
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303 | (2) |
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Lab Exercise 13.02 Defining NTFS Permissions |
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305 | (2) |
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Lab Exercise 13.03 Sharing Files and Folders |
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307 | (1) |
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Lab Exercise 13.04 Encrypting Important Data |
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308 | (3) |
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Lab Exercise 13.05 Configuring User Account Control |
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311 | (2) |
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Lab Exercise 13.06 Using BitLocker To Go |
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313 | (5) |
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Lab Exercise 13.07 Setting File Permissions in Linux |
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318 | (7) |
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323 | (1) |
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324 | (1) |
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Chapter 14 Maintaining and Optimizing Operating Systems |
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325 | (30) |
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Lab Exercise 14.01 Backing Up and Restoring in Windows 10 and 11 |
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327 | (2) |
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Lab Exercise 14.02 Using File History in Windows 10 and 11 |
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329 | (3) |
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Lab Exercise 14.03 Using System Restore |
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332 | (3) |
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Lab Exercise 14.04 Managing Updates and Patches in Windows 10 and 11 |
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335 | (5) |
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Lab Exercise 14.05 Scheduling Maintenance in Windows |
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340 | (3) |
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Lab Exercise 14.06 Installing and Removing Applications and Windows Components in Windows |
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343 | (4) |
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Lab Exercise 14.07 Backing Up with Time Machine in macOS |
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347 | (3) |
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Lab Exercise 14.08 Managing Updates and Patches in macOS |
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350 | (5) |
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352 | (1) |
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353 | (2) |
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Chapter 15 Working with the Command-Line Interface |
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355 | (18) |
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Lab Exercise 15.01 Exploring the Command-Line Interface in Windows |
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357 | (3) |
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Lab Exercise 15.02 Exploring the Command-Line Interface in Linux |
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360 | (3) |
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Lab Exercise 15.03 Navigating Basic Commands in Windows |
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363 | (5) |
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Lab Exercise 15.04 Navigating Basic Commands in Linux |
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368 | (5) |
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371 | (1) |
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372 | (1) |
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Chapter 16 Troubleshooting Operating Systems |
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373 | (16) |
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Lab Exercise 16.01 Examining and Configuring Log Files in Event Viewer |
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374 | (4) |
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Lab Exercise 16.02 Troubleshooting in Safe Mode |
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378 | (6) |
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Lab Exercise 16.03 Repairing from Windows Installation Media |
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384 | (5) |
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387 | (1) |
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388 | (1) |
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Chapter 17 Display Technologies |
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389 | (24) |
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Lab Exercise 17.01 Installing Video |
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390 | (12) |
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Lab Exercise 17.02 Configuring Multiple Displays |
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402 | (7) |
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Lab Exercise 17.03 Troubleshooting Video |
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409 | (4) |
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412 | (1) |
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412 | (1) |
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Chapter 18 Essentials of Networking |
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413 | (18) |
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Lab Exercise 18.01 Identifying Local Area Network Hardware |
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414 | (5) |
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Lab Exercise 18.02 Evaluating a UTP Cable |
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419 | (3) |
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Lab Exercise 18.03 Determining a MAC Address |
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422 | (9) |
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429 | (1) |
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429 | (2) |
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Chapter 19 Local Area Networking |
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431 | (26) |
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Lab Exercise 19.01 Exploring Local Area Network Configuration Options |
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432 | (5) |
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Lab Exercise 19.02 Verifying TCP/IP Settings in Windows |
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437 | (5) |
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Lab Exercise 19.03 Verifying TCP/IP Settings in Linux |
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442 | (2) |
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Lab Exercise 19.04 Verifying TCP/IP Settings in macOS |
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444 | (2) |
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Lab Exercise 19.05 Testing Your LAN Connections in Windows, Linux, and macOS |
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446 | (6) |
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Lab Exercise 19.06 Sharing Folders in Windows |
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452 | (5) |
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455 | (1) |
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456 | (1) |
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Chapter 20 Wireless Networking |
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457 | (16) |
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Lab Exercise 20.01 Setting Up a Wireless Network |
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458 | (5) |
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Lab Exercise 20.02 Configuring and Securing a Wireless Network |
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463 | (4) |
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Lab Exercise 20.03 Troubleshooting Wireless Connectivity in Windows |
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467 | (2) |
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Lab Exercise 20.04 Resetting a Wireless Router |
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469 | (4) |
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471 | (1) |
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471 | (2) |
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473 | (18) |
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Lab Exercise 21.01 Assessing Current Internet Connectivity |
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475 | (2) |
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Lab Exercise 21.02 Evaluating Internet Connection Choices |
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477 | (2) |
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Lab Exercise 21.03 Working with Firewalls and Ports |
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479 | (12) |
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489 | (1) |
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489 | (2) |
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491 | (18) |
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Lab Exercise 22.01 Identifying Virtualization Technologies |
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493 | (2) |
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Lab Exercise 22.02 Installing and Using VirtualBox |
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495 | (7) |
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Lab Exercise 22.03 Installing and Using Hyper-V |
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502 | (7) |
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508 | (1) |
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508 | (1) |
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Chapter 23 Portable Computing |
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509 | (26) |
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Lab Exercise 23.01 Researching Laptop Upgrade Paths |
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510 | (3) |
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Lab Exercise 23.02 Replacing and Upgrading RAM |
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513 | (3) |
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Lab Exercise 23.03 Replacing and Upgrading SATA Mass Storage |
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516 | (4) |
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Lab Exercise 23.04 Installing an M.2SSD |
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520 | (3) |
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Lab Exercise 23.05 Adjusting Power Management to Optimize Battery Life in Windows 10 |
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523 | (5) |
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Lab Exercise 23.06 Adjusting Power Management to Optimize Battery Life in Windows 11 |
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528 | (3) |
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Lab Exercise 23.07 Browsing the Latest Portable PCs |
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531 | (4) |
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533 | (1) |
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533 | (2) |
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Chapter 24 Understanding Mobile Devices |
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535 | (26) |
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Lab Exercise 24.01 Comparing Mobile Device Platforms |
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536 | (3) |
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Lab Exercise 24.02 Installing Mobile Applications |
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539 | (6) |
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Lab Exercise 24.03 Setting Up E-mail on a Mobile Device |
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545 | (2) |
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Lab Exercise 24.04 Using Wi-Fi and Bluetooth on a Mobile Device |
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547 | (4) |
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Lab Exercise 24.05 Researching Chargers and Charging Ports |
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551 | (4) |
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Lab Exercise 24.06 Researching Wearables |
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555 | (6) |
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559 | (1) |
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559 | (2) |
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Chapter 25 Maintaining and Securing Mobile Devices |
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561 | (16) |
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Lab Exercise 25.01 Configuring Mobile Device Security |
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562 | (6) |
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Lab Exercise 25.02 Installing Updates |
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568 | (2) |
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Lab Exercise 25.03 Backing Up and Resetting a Mobile Device |
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570 | (7) |
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575 | (1) |
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575 | (2) |
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Chapter 26 Printers and Multifunction Devices |
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577 | (24) |
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Lab Exercise 26.01 Examining Types of Printers |
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578 | (7) |
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Lab Exercise 26.02 Installing a Printer in Windows |
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585 | (5) |
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Lab Exercise 26.03 Supporting a Multifunction Device |
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590 | (3) |
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Lab Exercise 26.04 Maintaining and Troubleshooting Printers |
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593 | (8) |
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599 | (1) |
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599 | (2) |
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Chapter 27 Securing Computers |
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601 | (18) |
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Lab Exercise 27.01 Configuring Local Policies |
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602 | (5) |
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Lab Exercise 27.02 Reviewing Security Events |
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607 | (3) |
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Lab Exercise 27.03 Removing Malware from a Computer |
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610 | (3) |
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Lab Exercise 27.04 Researching Missing Security Fixes with Belarc Advisor |
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613 | (6) |
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616 | (1) |
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616 | (3) |
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Chapter 28 Operational Procedures |
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619 | (20) |
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Lab Exercise 28.01 Diagramming a Network |
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620 | (5) |
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Lab Exercise 28.02 Evaluating Power Distribution and Protection Hardware |
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625 | (3) |
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Lab Exercise 28.03 Comparing Backup Methods |
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628 | (2) |
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Lab Exercise 28.04 Creating a Password Reset Disk |
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630 | (9) |
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636 | (1) |
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637 | (2) |
Index |
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639 | |