This book is a practical guide to consultation skills for any health professional working in primary care. It includes general practitioner (GP) principals and non-principals, nurses and nurse practitioners and anyone who is currently learning or training in these areas, including GP trainees.
Introduction Part I: Deconstructing the consultation
1. Consultations: The good, the bad and the difficult
2. Models and milestones
3. In the beginning
4. Building rapport
5. Speaking the patient's language
6. Managing feelings: Your own and the patient's
7. Getting patients to tell you what's wrong
8. Summarising and reflecting
9. Giving information to patients
10. Safety-netting and ending
11. Managing time
12. Transactions in consultations
13. You, the patient and the computer
14. Looking after yourself
15. Tools and techniques for learning and improving consultation skills Part II: Tools and techniques for learning and improving consultation skills
16. Knowing where to start and what to learn
17. How adults learn
18. Working with colleagues to improve your consultation skills
19. Case discussion
20. Getting and giving effective feedback
21. Using role play to help with consultation techniques
22. Videoing
23. Consultation skills and the RCGP
24. Making a personal learning plan
25. Conclusion
Liz Moulton is a freelance general practitioner (GP) in West Yorkshire and a GP appraiser and advisor to the Royal College of General Practitioners (RCGP) Practice Support Unit. She graduated from Leeds University and was a GP registrar on the Airedale Training Scheme. She then worked in the Academic Primary Care teaching practice at the University of Dundee before settling in Yorkshire, working in two different GP training practices. Liz was a GP trainer for more than 20 years. She has been course organiser for the Leeds Vocational Training Scheme for general practice, served as associate and deputy director at Health Education Yorkshire and the Humber, worked in primary care development for Leeds Health Authority, and acted as a GP advisor to the UK Department of Health. Liz has also run many courses on consultation skills for GPs, GP registrars, nurses, and nurse practitioners, and was recently appointed to lead The Consultation and Teaching the Consultation modules for the University of Leeds masters level course for medical teachers. She was absolutely delighted to be awarded an MBE in 2005 for services to medicine and healthcare in Yorkshire.
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